What impact will the cloud-enabled workplace have on your cybersecurity strategy? This year’s research shows that organisations are navigating a myriad of both old and new cybersecurity challenges to bring the cloud into scope.
Read this to discover:
• how growing cloud dependency has created distinctive challenges around cyber security
• what the biggest cyber challenges are for organisations in this context
• how intelligent automation and machine learning is being used to overcome operational obstacles hampering cloud security
• a set of cybersecurity considerations for modern IT environments.
In this paper, you will find the results of a survey commissioned by CA Technologies to understand the readiness of organizations to meet the compliance needs of the GDPR. Given the GDPR is set to have wide-ranging implications for the type of data that can be used in non-production environments, CA Technologies wanted in particular to understand how companies are planning for the GDPR and what processes and technology is needed to help them.
Forrester Consulting provides independent and objective research-based consulting to help leaders succeed in their organizations. Ranging in scope from a short strategy session to custom projects, Forrester’s Consulting services connect you directly with research analysts who apply expert insight to your specific business challenges. For more information, visit forrester.com/consulting.
Download Aspect’s newsletter, “Serving and Engaging the Digital Consumer - from Self-Service to Agent-Assisted” for insights on how the cloud, omni-channel communications and mobility are revitalizing customer self-service. Included is a complete copy of the latest Gartner Marketscope for IVR Systems and Enterprise Voice Portals, which provides insights on the state of the market and top vendors.
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Published By: FICO EMEA
Published Date: May 31, 2019
: FICO commissioned an independent research study by TM Forum to look at how global telecommunication providers are using (and plan to use) machine learning and advanced analytics to improve the customer experience in credit risk and beyond. This in-depth report includes key insights from a global survey as well as executive interviews with leading communication service providers such as Telstra, Vodafone, Sky, Globe Telecom, and BT on their vision for leveraging artificial intelligence to stop fraud, better engage customers across channels, improve risk management, and drive collection results.
Read this report to understand:
o What CSPs see as the biggest drivers for deploying advanced analytics over the next two years
o How and where BT, Globe Telecom, Vodafone UK, Sky and Telstra are using analytics, from marketing through origination
o The opportunities and pitfalls around financing devices as opposed to or in addition to subsidising them
o The scope for analytics to improve c
Did you know that 61 telcos worldwide reported a loss of up to 10% of revenue due to order fallout? Why is this happening? How else is order fallout affecting companies? This report by Vanson Bourne, an independent research firm, examines the scope and nature of the problem. Business transaction assurance-making sure orders process successfully-may seem simple but it isn't. Learn about the challenges that telecommunications experts face and why current monitoring and management systems can't do the job.
The concept of artificial intelligence (AI) has been with us since the term was coined for the Dartmouth Summer Research Project on Artificial Intelligence in 1956. Today, while general AI strives for full cognitive abilities, there is a narrower scope—this better-defined AI is the domain of machine learning (ML) and other algorithm-driven solutions where cybersecurity has embraced AI. SANS recently conducted a survey of professionals working or active in cybersecurity, and involved with or interested in the use of AI for improving the security posture of their organization. Read their report to learn their survey findings, conclusions, and recommended considerations.
Dieses White Paper enthält die Ergebnisse einer von CA Technologies in Auftrag gegebenen Studie zur Analyse der Vorbereitungen in Unternehmen im Zusammenhang mit der Erfüllung der Compliance-Anforderungen für die DSGVO. Im Hinblick darauf, dass die DSGVO weitreichende Auswirkungen auf dieDaten hat, die in Umgebungen außerhalb der Produktion verwendet werden, ging es CATechnologies in ersterLinie darum zu verstehen, wie Unternehmen für die DSGVO planen und welcheProzesse und Technologien sie zur Unterstützung benötigen.