Published By: Riverbed
Published Date: Apr 24, 2015
Riverbed Technology has been addressing performance issues on private and cloud enterprise networks with Steelhead wide-area network (WAN) optimization. Since 2012, Riverbed has applied its technology to Office 365 and Salesforce with Riverbed® Steelhead® Cloud Accelerator. Steelhead Cloud Accelerator combines WAN and Internet optimization to ensure bandwidth reductions and a superior user experience.
New Gartner research positions salesforce.com in the Leaders Quadrant for Sales Force Automation. Download the 2013 Gartner Magic Quadrant Report and find out what Gartner analysts have to say about Salesforce.
Continue reading and uncover the top 9 reasons why Professional Services works better on the Salesforce platform to help drive growth and bridge the services and sales divide for smarter services delivery.
Published By: OutSystems
Published Date: Apr 10, 2014
David Norfolk of Bloor Research International discusses research that compares two high-productivity platform as a service (PaaS) development platforms: OutSystems Platform and Force.com from Salesforce.com (now re-branded as Salesforce1 Platform). In this webcast, he will debunk the main myths surrounding high-productivity application development and how both platforms have overcome them, albeit with somewhat different approaches for different kinds of customers.
Published By: MuleSoft
Published Date: Apr 15, 2019
In response to the federal government’s Cloud First initiative, agencies are moving to the cloud at an accelerated rate - moving on-premise applications, data and workloads to cloud infrastructure and adopting SaaS technologies like Salesforce, ServiceNow and Workday.
What many in government have found is that integration and looking for government integration solutions has emerged as a stumbling block that has prevented government from realizing many of the benefits of moving to the cloud. This is because while a growing number of applications adopted by government are in the cloud, the underlying integration technologies connecting these applications are still based on-premise, meaning that government IT teams still have to spend time provisioning and maintaining infrastructure to ensure that their middleware doesn’t become a performance bottleneck for their applications.
Join us for a conversation with MuleSoft CISO Kevin Paige on why cloud integration is key for agencies to succe
At their most basic level, CRM CEC applications handle a wide range of tasks, including engaging customers and prospects across multiple channels, and handling trouble ticketing, order management, case management, advisory services, problem diagnostics and resolution, account management, and returns management.
Published By: Salesforce
Published Date: Nov 18, 2014
If you missed Dreamforce this year, we’ve got you covered. In this ebook, you’ll discover the ten major breakthroughs for Sales Cloud — and how they will enable the sales team of the future. Explore enhanced capablities, loads of new features, new mobile apps and a seamless user experience. Welcome to the sales success platform, reimagined for today’s sales team.
In the customer service solutions Forrester Wave™ for enterprise organizations, we identified the 11 most significant customer service solutions — eGain, Microsoft, Moxie, Oracle Service Cloud, Oracle Siebel CRM, Pegasystems, Salesforce, SAP Cloud for Service, SAP CRM, SugarCRM, and Verint — and researched, analyzed, and scored them. This report details
our findings on how well each vendor fulfills our criteria and where it stands in relation to other vendor solutions in order to help customer service professionals select the right partner for
their customer service initiatives.
The days of ‘buyer beware’ are over. Today it’s ‘seller beware,’ as customers—empowered by technology—share their service experiences. That means every experience must be personalized and consistent across channels and throughout the customer journey.
Get it right and you’ll be rewarded with increased revenues and lifelong customers. Get it wrong and 89% of customers will stop doing business with you after one bad experience. So how do you deliver the tailored, seamless service customers demand? Learn how Oracle delivers a complete, connected, stand-out customer service solution as compared with Salesforce.
Organizations across all sizes and industries are leveraging tools to simplify business. Traditionally, marketing technology has been very task specific, designed to operate within a single functional silo such as email campaign management or lead scoring. But marketers know the value and significance of aligning marketing automation, sales force automation (SFA), and customer relationship management (CRM) platforms in the cloud — a task that can be easily accomplished through the implementation of Marketing Technologies.
Published By: Flexera
Published Date: May 30, 2019
"Cloud spend (IaaS, PaaS and SaaS) is growing 7 times faster than IT spend, and the pressure to innovate has never been greater. Today’s IT departments have to both sustain existing operations and compete through innovation—but managing the IT tangle can starve investment in your future.
How do you manage today’s Cloud First movement with one eye on the future?
“Cloud First: threat or an opportunity?”—an exclusive webinar from Flexera VP Presales Cynthia Tackett—will discuss what a Cloud First strategy really means for the future of ITAM and how we must adapt to future-proof our careers in the ITAM profession. You’ll learn about cloud trends, challenges and threats to your career, opportunities and your career path into the cloud, and how to future-proof your career.
Until recently, businesses that were seeking information about their customers, products, or applications, in real time, were challenged to do so. Streaming data, such as website clickstreams, application logs, and IoT device telemetry, could be ingested but not analyzed in real time for any kind of immediate action. For years, analytics were understood to be a snapshot of the past, but never a window into the present. Reports could show us yesterday’s sales figures, but not what customers are buying right now.
Then, along came the cloud. With the emergence of cloud computing, and new technologies leveraging its inherent scalability and agility, streaming data can now be processed in memory,
and more significantly, analyzed as it arrives, in real time. Millions to hundreds of millions of events (such as video streams or application alerts) can be collected and analyzed per hour to deliver insights that can be acted upon in an instant. From financial services to manufacturing, this rev
"Your quote-to-cash system should be an opportunity to engage customers and make a positive impression. Outmoded and disjointed sales processes can alienate your customers without you even realizing it.Download our eBook, “Delivering Exceptional Customer Experience - from Quote-to-Cash and Beyond,” to find out how businesses can evolve to stay on top of customer expectations. In the eBook, you’ll learn about:
The essential building blocks of quote-to-cash in today’s experience economy, including automated CPQ that’s integrated with contract lifecycle management for a quick and easy quote and negotiation process.
How agile billing plays a critical role in modern quote-to-cash.
The importance of building quote-to-cash on a strong cloud foundation with tight integration into back office supply chain management and financials."
Configure, price and quote (CPQ) application suites enable sales organizations to streamline and optimize the creation of quotes and orders for complex, configurable products or services. CPQ application suites exist within a larger ecosystem enabling the quote-to-cash business process. Leading CPQ solutions support the:
Selection of products
Configuration of products
Pricing of products
Creation and negotiation of quotes
Capture of orders across multiple channels of customer interaction
Most CPQ solutions support multiple channels. Those channels include direct sales, the contact center, points of sale, resellers and customer self-service.
Gartner clients consistently request cloud solutions when evaluating CPQ vendors and their offerings. Consequently, the CPQ vendors included in this Magic Quadrant all offer cloud-deployed solutions that provide out-of-the-box support for sales force automation integration, product selection, configuration of options, pricing and proposal generation
There is little question that cloud is well established as a way to deliver business applications. Based on IDC research, over 70% of manufacturing companies are using hosted applications somewhere within their supply chain, with another 25% considering it. The most popular supply chain management (SCM) application areas are transportation related (transportation management, global trade management), where the "network effect" (i.e., carrier pooling, regulatory impact) can leverage both shared knowledge and existing connectivity along with sales and operations planning, demand signal management, and business intelligence/analytics. The concern that cloud is "risky" is increasingly taking a back seat to the perceived benefits of the technology. Indeed, those benefits, both achieved and anticipated, are significant, including cost, speed of implementation, and the ability to "consume" new capabilities and functionality easily and transparently.
Attend this webcast to see the product in action (including integration to Microsoft Business Productivity Online Services), to understand the competitive advantages Microsoft Dynamics CRM Online has over other solutions in the market, and to hear examples of successful customers managing their customer relationships in the cloud.
Attend this webcast to see Microsoft Dynamics CRM Online in action and learn about customers who have used the solution to address areas such as Microsoft Office Outlook integration for e-mails, lead routing and qualification, opportunity management, sales process workflow, forecasting and sales analytics, and account management.