Managing employee experiences is not about pinpointing a single event or moment. People leaders need the ability to collect feedback at every moment that matters and take action to close experience gaps. With Employee Experience Management solutions from SAP, you can use a wide range of employee listening mechanisms across a variety of engagement channels to create a “digital open door.”
The combination of the SAP HANA platform and Intel® Optane™ DC persistent memory means that enterprises now have new ways to approach data tiering and management. Downtime can be significantly reduced because SAP HANA doesn’t have to reload data back into main memory after a server reboot, and more data can remain in the “hot” tier of main memory, which increases the amount of data that can be analyzed at a time. See this new infographic for a quick summary.
Intel® Optane™ DC persistent memory also benefits SAP HANA by providing a higher memory density than DRAM, in addition to being byte-addressable. Up to three terabytes of Intel® Optane™ DC persistent memory is available per CPU socket on systems configured with future Intel® Xeon® Gold processors and future Intel® Xeon® Platinum processors, which means that an eight-socket server can contain up to 24 terabytes of Intel® Optane™ DC persistent memory.
In this webinar Black Duck Software (www.blackducksoftware.com), together with representatives of SAP, will review the benefits open source offers to development organizations, the management challenges it presents, and approaches for addressing those challenges.
"Agile" software development is an increasingly popular development process for producing software in a flexible and iterative manner that can deliver value to the enterprise faster, reduce project risk and allow adaptation to changes more quickly.
Protecting your organization requires seeing your security gaps and closing them. Download this datasheet to learn why SailPoint is the best way to govern and secure user access to all your applications, including SAP.
By the time most customers reach a human employee with a question, chances are they have
already researched online or tried to self-serve. This means employee transformation is required
to develop more sophisticated employees in the age of automation to solve more advanced
Because front-line jobs are becoming more complex, employees need to be tactical, technical, and
ready to emotionally handle these new types of interactions.
Recently, Lamont Exeter, head of Learning & Development at TTEC Digital, teamed up with Tim
Duranleau of SAP Litmos in a webinar to discuss ways that companies can combine learning
and technology to create more sophisticated employees. Below are some key highlights from
To stay ahead of the competition in a global marketplace, firms are increasingly speeding up operations, in many cases adopting real-time systems and tools to allow for instant decision-making and faster business cycles. Download here to learn how.
A recent survey of CIOs found that over 75% want to develop an overall information strategy in the next three years, yet over 85% are not close to implementing an enterprise-wide content management strategy. Meanwhile, data runs rampant, slows systems, and impacts performance. Hard-copy documents multiply, become damaged, or simply disappear.
There are success stories of businesses that have implemented Business Service Management (BSM) with well-documented, bottom-line results. What do these organizations know that their discouraged counterparts don't?
Research shows that the amount of effort customers have to put into getting things done is the top factor in fueling customer loyalty – or disloyalty.
So it’s critical that your field service provides an effortless experience for customers. They won’t put up with long wait times or unprepared service technicians. Service needs to be fast, convenient, and reliable.
Download our new paper for a three-step approach to creating perfect service moments that drive business growth. You’ll discover:
• How to manage your customers’ experiences by understanding their needs
• Why effortless customer service is essential to increasing revenue and improving profitability
• How to act on insight gathered in order to deliver superior customer service"
"You want to retain your customers for life, but how do you ensure your customer experiences are consistent and coordinated across multiple channels and applications?
Only SAP offers a single platform that delivers great digital commerce experiences across all channels, increases productivity and reduces total cost of ownership (TCO). In addition, the SAP Commerce Cloud solution addresses the unique requirements of your industry and all go-to-market business models.
Download the executive brief and check out why more executives are choosing SAP software for their commerce strategy.
Reasons Why Executives Choose SAP Commerce Cloud"
"SAP: Named a Leader in Forrester Wave for Digital Experience Platforms
Experience Matters. A digital experience platform (dxP) can help you close the experience gap and deliver on customer expectations.
Learn why SAP has been recognized as a leader. Get a complimentary copy of The Forrester Wave™: Digital Experience Platforms, Q3 2019 report today!
The analysisevaluates 10 DXP vendors side-by-side and provides detailed assessments of the product portfolio and integrations that define a strong digital experience platform. According to the report:
""SAP has unified its experience portfolio to tie the front and back office together"".
""SAP is especially strong in B2C and B2B commerce, customer identity and access management, and API management versus its peers”.
“The company’s strategy resonates, especially when it articulates its ‘X plus O’ vision, and continues to have a world-class partner network"".
This valuable resource is your guide for creating connected digita
"Report: 2019 Predictions for Customer Data Management
Where will the next evolutions in customer experience, consumer privacy and the digital enterprise lead your business in 2019?
In this report, we break down the hottest trends, biggest roadblocks and most tantalising opportunities facing the customer data management market. Download it now to explore megatrends that we see as being vital considerations if you want to thrive – not just survive – in today’s and tomorrow’s digital marketplace.
Forecasts for the future of data protection and consumer privacy regulations
Predictions about cutting-edge technologies such as artificial intelligence, machine learning and customer data platforms
New frontiers ushered in by evolving cloud technology integrations and the convergence of the front and back offices"
"Your quote-to-cash system should be an opportunity to engage customers and make a positive impression. Outmoded and disjointed sales processes can alienate your customers without you even realizing it.Download our eBook, “Delivering Exceptional Customer Experience - from Quote-to-Cash and Beyond,” to find out how businesses can evolve to stay on top of customer expectations. In the eBook, you’ll learn about:
The essential building blocks of quote-to-cash in today’s experience economy, including automated CPQ that’s integrated with contract lifecycle management for a quick and easy quote and negotiation process.
How agile billing plays a critical role in modern quote-to-cash.
The importance of building quote-to-cash on a strong cloud foundation with tight integration into back office supply chain management and financials."
"We live in an age when everything is at our fingertips through devices, Amazon-style ease-of-use and lightning-fast technology. In 2018, seamless convenience is a consumer expectation. That same expectation has seeped into the arena of business-to-business buying experiences. So ask yourself:
Is my sales organisation evolving at pace with customer expectations?
Are my sales reps providing value to every customer exchange?
Are my reps set up for success, and set up to sell quickly after they onboard or change territories?
Do you provide your reps with the tools they need to be efficient and effective?
If you answered “no” to any of these questions, you may need to make changes in your sales processes to improve your sales experience."
"SAP has been ranked a leader in the latest Gartner Magic Quadrant for Sales Performance Management.
The Gartner Magic Quadrant for Sales Performance Management (SPM) examines the fast-growing SPM space and helps companies identify the best solutions for driving sales, aligning incentives, automating commissions, and effectively planning your territory and quota strategies. For the third year in a row, SAP is listed the highest and furthest to the right for “Ability to Execute” and “Completeness of Vision”. This marks our sixth year in a row positioned among the leaders.
Discover the important trends in SPM solutions that can help you make a buying decision. The report includes:
A comprehensive evaluation of 11 leading vendors in the SPM space.
Key trends in sales plan optimization, including why companies are increasingly using AI to achieve more effective sales incentive plans.
Strategic planning assumptions, including, the assumption that 40% of B2B providers with more t
"Gartner recognized SAP as a Leader in the 2019 Sales Force Automation Magic Quadrant.
If you’re evaluating CRM solutions, this comprehensive report provides valuable insight that can help you make a buying decision, including:
Analysis of key trends in sales force automation solutions
A comprehensive evaluation of leading SFA vendors
A detailed overview of key features and functionality that improve sales performance"
Configure, price and quote (CPQ) application suites enable sales organizations to streamline and optimize the creation of quotes and orders for complex, configurable products or services. CPQ application suites exist within a larger ecosystem enabling the quote-to-cash business process. Leading CPQ solutions support the:
Selection of products
Configuration of products
Pricing of products
Creation and negotiation of quotes
Capture of orders across multiple channels of customer interaction
Most CPQ solutions support multiple channels. Those channels include direct sales, the contact center, points of sale, resellers and customer self-service.
Gartner clients consistently request cloud solutions when evaluating CPQ vendors and their offerings. Consequently, the CPQ vendors included in this Magic Quadrant all offer cloud-deployed solutions that provide out-of-the-box support for sales force automation integration, product selection, configuration of options, pricing and proposal generation
As a leading generic products pharmaceutical company, how Accord Healthcare manages the 5,000 customer orders it receives each month matters … a lot. This 10-page eBook takes you through Accord’s journey from the complexities of a manual environment to the streamlined and automated process it enjoys today, including impressive results such as:
• 190 hours of time saved each month for CSR teams
• Increased touchless rate of EDI orders by 7.6% in 2 months
• 100% visibility over EDI orders as PDFs in SAP ... and many more!
See what elevating EDI to the business level looks like (it looks good). Download Now.
Compensation managers know that, although budgets are tight, top performers still insist on being rewarded. This complimentary SuccessFactors white paper shows how you can create a strong compensation program. Download it today.