Published By: Red Hat
Published Date: Aug 22, 2018
In the emerging digital enterprise, there’s a good chance some application development will be taking place outside the information technology department. It’s not that the role of IT is in any way being diminished – in fact, IT managers are getting busier than ever, overseeing the technology strategies of their enterprises. Rather, the pieces are in place for business users to build and configure the essential business applications they need, on a self-service basis, with minimal or no involvement of their IT departments.
As the world moves deeper into an era of ongoing disruption from digital players – be they startups, or teams within established enterprises – technology has become an essential part of every job, from the boardroom to the boiler room. Accordingly, the discipline of IT is no longer confined to the data center or development shop. Many business managers and professionals are building, launching or downloading their own applications to achieve productivity and respond
Learn how your organization can deliver self-service application provisioning, flexible and standardized application deployments, and integrated management, without losing control or radically change existing management and development processes.
Hear more about how Customer Engagement has evolved from 'carbon based interaction' (live contact centers) to 'silicon based interaction' (self service applications and communities), and how this is quickly becoming the new recipe for customer engagement success.
Published By: Red Hat
Published Date: Jun 23, 2016
Cisco is a leading provider of networking solutions that transform how people connect, communicate, and collaborate. A US $47 billion global company, Cisco develops intelligent networks and technology architectures for customers in industries ranging from government and military to healthcare and transportation. To help keep pace with rapidly changing customer demand, Cisco built its internal Lightweight Application Environment on OpenShift Enterprise by Red Hat. With this solution, Cisco IT delivers application middleware quickly and easily to internal developers through a self-service portal. Cisco has decreased time to market for new applications, streamlined the infrastructure using containers, increased operational efficiencies, and improved the developer experience.
Cloud computing adoption continues to expand as the overall benefits of cloud (cost efficiency, self-service, and IT standardization) are becoming more broadly recognized. While private cloud is the primary type of cloud infrastructure that is in use today, organizations are finding that cloud can no longer be a standalone IT sourcing and consumption model. Enterprises demand greater flexibility and scalability, leading them to invest in hybrid cloud models, which supply them with a seamless application, data, and management environment across all of their IT resources. IDC expects that the percentage of users who adopt private or public cloud models will diminish over the next several years, as enterprises increasingly choose to implement a hybrid cloud model.
CA Technologies automation solutions help organizations increase business productivity by simplifying the management of complex workloads and empowering development teams with self-service tools that accelerate the development and delivery of new and enhanced applications. CA Technologies commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) that enterprises may realize from automation. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of CA on their organizations.
To better understand the benefits, costs, and risks associated with CA workload automation (WLA) solutions, Forrester interviewed an existing customer with years of experience using CA. The organization that Forrester interviewed manufactures consumer electronics that it sells through retailers around the globe. Download this whitepaper to find out more.
Businesses are overwhelmed with data; it’s a blessing and a curse. A curse because it can overwhelm traditional approaches to storing and processing it. A blessing because the data promises business insight that never existed earlier. The industry has spawned a new term, “big data,” to describe it. Now, IT itself is overwhelmed with its own big data. In the press to roll out new services and technologies—mobility, cloud, virtualization—applications, networks, and physical and virtual servers grow in a sprawl. With them comes an unprecedented volume of data such as logs, events, and flows. It takes too much time and resources to sift through it, so most of it lies unexplored and unexploited. Yet like business data, it contains insight that can help us solve problems, make decisions, and plan for the future.
Organizations that automate their highly-virtualized infrastructure environments discover that they are able to introduce new forms of self-service and on-demand IT delivery models. As a result, they’re far better positioned to compete in a world where the quality and performance of applications increasingly dictates success and failure.
On the journey to agility, the ultimate destination remains infrastructure defined by software and operating in a way that’s both application-aware and self-healing. For enterprises competing in the digital economy, deploying a CMP to manage increasingly complex infrastructure has become an indispensable part of that journey.
Learn more about vRealize Suite and our strategy for the Software-Defined Data Center.
Published By: Genesys
Published Date: May 10, 2016
In this eBook, Genesys highlights 10 key Customer Bill of Rights that focus on best practices that every caller expects from a self-service experience and that every business should strive to fulfill when designing IVR applications.
Thrill customers and empower employees with omni-channel, socially-infused digital experiences to drive better business outcomes
IBM Customer Experience Suite features rich, integrated capabilities for managing web content, rich-media assets, real-time social communications, robust customer self-service capabilities, business analytics and mobile device delivery
IBM Employee Experience Suite enables employees to easily find and share relevant information across multiple platforms, diverse geographies with multiple languages, and within the context of business applications
Published By: Zebra ABM
Published Date: Dec 14, 2017
Meet the demands of your highest-volume POS lanes with Zebra MP7000 next generation multi-plane 1D/2D imager. The MP7000 is loaded with features that take scanning performance and simplicity to the next level, enabling faster-than-ever checkout in cashier-manned and self-checkout lanes, improving cashier productivity, POS throughput and the shopper experience. A smart investment, the MP7000 offers an unmatched industry-best total cost of ownership (TCO) by delivering maximum uptime and minimum power consumption in an easy-to-service design with fewer parts and components. And with Zebra's complimentary powerful management applications, you can remotely manage all of your MP7000s, no matter where they are located.
Published By: BlueCat
Published Date: Aug 20, 2013
To enable always-on application access and business connectivity, you need a rock-solid network foundation. The increasingly complex, dynamic and fluid relationship between networks and devices requires a new approach to IP Address Management (IPAM) – one that unifies mobile security, address management, automation and self-service to provide actionable network intelligence and a broad span of control. This paper discusses the critical role of IPAM in providing a smarter way to connect mobile devices, applications, virtual environments and clouds.
SuccessFactors Employee Central is the premier core HR solution in the cloud for small and medium businesses. Benefit from a single, unified system of record so all your decision data is in one place. Take advantage of self-service HR for all your employees and managers, not just for your HR staff. Get all the reporting you need, when you need it, for deeper insight into your people and processes. Plus there’s IT-free operation and management for fewer upgrade hassles – and lower costs.
Published By: apperian
Published Date: Apr 13, 2012
This case study focuses on the retail industry and how one of the world's most visible global brands employed a self-service application, powered by Apperian's EASE platform - on Apple iPads in their retail outlets. Learn how Apperian's EASE helps this company deploy and manage their applications for a global user base, in an easy-to-use and easy-to-update manner.
The next generation user expects more do-it-yourself IT offerings. Whether it’s self-service portals with interfaces to rival Amazon or personal mobile devices with 24/7 business access, users are requesting more self-service functions and capability.
To the modern user of technology “consumer-grade” has become a standard, and it’s ITs’ job to not only appease but genuinely satisfy contemporary users. This research highlights four ways to satisfy the modern user who brings their own knowledge, devices, applications and technical expectations to the workplace.
Managing the purchase, deployment, renewal and expiry of digital certificates for multiple Web servers, purposes and users — sometimes in many different locations — can be time-consuming and costly.
Entrust IdentityGuard Cloud Services SSL is a self-service application designed to streamline certificate management while providing secure certificates from a trusted brand in online security.
App and desktop virtualization is much more than a technology solution. It is transforming the way organizations of all sizes are enabling their workforces while simplifying the desktop management process for IT administrators. With app and desktop virtualization, IT organizations can provide every user with a workspace environment completely unrestricted by physical location.
This paper addresses many common business challenges facing IT organizations, such as enabling mobile workstyles without compromising security, streamlining desktop management efforts as the number of employees in remote offices and offshore locations increases and making the user experience personal through self-service access to applications and desktops.
What you'll learn in this webinar:
Simplify the move from legacy commercial databases or niche database solutions to Amazon Web Services (AWS) with help from experts in database migration and automation software solutions from mLogica.
Watch our webinar to hear how you can transform your legacy environment to an AWS cloud-native infrastructure by migrating to Amazon Aurora. Using mLogica’s fully automated, self-learning mLogica Database Migration Studio, and consultancy service, you can modernize your databases and applications without disrupting your daily operations.
Join our webinar to learn how:
mLogica helped TicketSocket unify and simplify its data and gain efficiencies of cost and scale
You can move enterprise, mission-critical complex databases to AWS
You can break free of commercial licensing obligations
Published By: Veeam '18
Published Date: Mar 13, 2018
Another must have feature of any modern Availability solution is self-service restore. Self-service restore is essentially a delegation, or granting the task of restoring files within the guest OS to users that have administrative rights. In many organizations, there are users who are responsible for the applications running within the VMs. These application owners are the primary administrators for the files and folders within the VM — so why would they have to go to a backup administrator to simply restore a file? Self-service restore allows these applications owners to log into a portal, search through the content of the backups for their VMs only and perform any necessary restores of those files back to their original or new locations.
Enterprises are moving to a software-defined, private cloud data center model for agility, operational efficiency, and a self-service approach to deploying applications and associated services. They are utilizing a two-tier hybrid services architecture to get the benefits of specialized hardware for front door network services and scalable software for application, stack-specific services. Read this whitepaper to learn how to integrate the necessary services with the orchestration and automation systems of a software-defined data center.
Quest Workspacetm Help Desk is a robust help desk solution for small to medium-sized businesses with complex network environments. It provides a powerful combination of management features integrated with a best-of-breed IT help desk platform. Use the help desk software to manage the ticket system workflows, dashboards, reporting and end-user self-service portals. Use the embedded management features within the help desk platform to proactively manage network events, desktops, servers and applications as well as resolve issues faster and more effectively.
Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, is exploding as consumers expect relevant and seamless omnichannel customer service. However, firms’ technology and staffing plans are not keeping up with consumer demand for digital customer service. This report outlines communication channel customer use and major gaps in contact center technology and operations. It also provides data that will help application development and delivery (AD&D) pros align operations with customer expectations to garner their satisfaction and long-term loyalty.
Nearly two-thirds of customers who try to solve issues online or through an interactive voice response (IVR) system inevitably choose to speak with an agent. Can smartphone applications change this interaction landscape for the better?
Self-service is an advanced element of private cloud environments that improves management efficiency and business agility, as well as lowering operating expenses. A self-service environment streamlines the interaction between users and the IT department. It empowers internal consumers of IT services to request and receive appropriately configured resources on demand with minimal IT intervention. NetApp® OnCommand® Workflow Automation, the NetApp Management SDK with open APIs, and key ecosystem partnerships enable enterprises to easily integrate their orchestration solutions and custom management tools with the NetApp storage service catalog for automated storage provisioning and protection. Customers can thereby create a self-service, web-based portal that efficiently delivers IT as a service to virtualization administrators, application administrators, and users, while enabling IT staff to focus on higher value activities.