service offerings

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Published By: TIBCO Software     Published Date: Jul 22, 2019
Faster answers from unstructured data, improved accuracy of liability estimates, expanded service offerings
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TIBCO Software
Published By: MicroStrategy     Published Date: Aug 29, 2019
Dresner Advisory Services’ eighth annual Cloud Computing and Business Intelligence Market Study in 2019 shows user confidence at an all-time high, with cloud offerings outnumbering traditional on-premises offerings. Sentiment toward cloud and cloud BI turned sharply positive in 2018, with current and future user plans both trending up. Results from our 2019 Dresner Advisory Services New Year User Survey reinforced those findings with ongoing momentum. Sentiment is at an all-time high, and the majority of organizations—51 percent—use cloud BI in 2019. Cloud-based BI vendor products and services are now more plentiful than traditional onpremises products. Still, vendors support any deployment option the customer chooses: public, private, or hybrid, at multiple levels of scale and price. Customers benefit from these choices, which reduce the chance for vendor lock-in. Users have not settled on deployment models but are migrating toward subscription and the adoption of managed services. Ou
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MicroStrategy
Published By: Cisco     Published Date: Dec 11, 2018
The goal of this review is to educate customers on the capabilities that Cisco’s SD-WAN solution provides when working with Amazon Web Services (AWS). ESG describes Cisco’s solution and highlights the business value it can deliver to customers via its integration with AWS. ESG completed this summary as part of an AWS-commissioned report to review nine SD-WAN vendors. Readers should use this review as a starting point when investigating how they can leverage the combination of AWS and Cisco for business advantage. I would like to receive email communications about products & offerings from Cisco & its Affiliates. I understand I can unsubscribe at any time. For more information on how Cisco collects and uses personal information, please see the Cisco Online Privacy Statement.
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Cisco
Published By: Hewlett Packard Enterprise     Published Date: May 11, 2018
In this era of digital disruption, businesses must be more agile to capture opportunities. Many viewed cloud computing technology as the way to do this, promising to address agility, scalability, and cost. But in moving to the cloud, many found that its security, compliance, and performance did not fully meet their needs. Additionally, previous common thought was public cloud is less expensive than private cloud. We now know that is not true in all cases. Savvy businesses realise hybrid IT, which includes both offpremises and on-premises services, enables better agility. After initial experience with public cloud offerings, businesses learned that many workloads are best hosted onpremises, primarily due to security, compliance, performance, control, and cost issues.
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Hewlett Packard Enterprise
Published By: LogMeIn     Published Date: Mar 19, 2015
Many organizations are making fundamental changes to their organizational structures, delivery models are changing, support organizations are adding new capabilities, and mission statements are changing at breakneck speed. Our support organizations are adding new services, taking on new roles and responsibilities, engaging in different ways with their customers, and consolidating many operational functions to create a scalable delivery model that is focused on customer success and outcomes within a cost structure that meets the company’s revenue, cost, and margin goals. This report will explore some of these issues, and how support organizations can make the shift needed to meet their customers' needs.
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delivery models, customer support, support services, service offerings
    
LogMeIn
Published By: Zendesk Ltd     Published Date: Sep 11, 2018
Customers have caught on that support interactions are getting better. When they reach out, they’ve come to expect an instant response that says “we’re here for you”. When they want information, it’s expected to be accurate, up-to-date, and easily accessible. Essentially, they come to expect efficiency during support interactions. As a result, businesses are becoming more cognizant of their self- service offerings. Customers want to be left feeling empowered; it’s even better when they can do so on their own. Self-service saves time for agents, cuts down on organizational costs, and leaves the customer with a positive outlook of a brand. This eBook delves into how AI can enhance your customer self-service offerings with automatically-generated knowledge bases, content cues for your service agents, and chatbots.
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customer service, customer experience, artificial intelligence, chatbots, self-service
    
Zendesk Ltd
Published By: IBM APAC     Published Date: Jun 21, 2019
Companies with multicloud services are outperforming their peers on a number of metrics — and achieving the key objectives that led them to the cloud services model. Take a look at the IT ecosystem of any company today and there’s a good chance you’ll find it includes offerings from several cloud services providers. That’s certainly the case at mid- to large-sized companies with at least 500 employees, according to a recent survey conducted by IDG Research. The survey of 100 senior IT professionals found that 59% are already multi-cloud adopters — that is, using computing and storage services from two or more cloud providers. Another 31% of respondents say they plan to become multi-cloud organizations in the coming 12-24 months, with only 10% still in the “consideration” phase. The survey results also reveal interesting insights into the drivers behind multicloud adoption. The perennial desire to reduce IT costs remains important, but the respondents rate two other factors.
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IBM APAC
Published By: VMware     Published Date: Sep 12, 2019
IT process automation can seem like a big step, but there are incremental ways to achieve improved efficiency that reduce risk and drive better business outcomes. The proper approach to automation can turbocharge your administrative teams, open new doors and provide the agility to respond to any business need. It’s the key to unlocking the power of cloud, and new service offerings make it more attractive to those looking to build the right IT business strategy for the future.
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VMware
Published By: CA Technologies     Published Date: Sep 25, 2017
APIs are a critical component of digital business—empowering developers to build apps across any channel and enabling partners to incorporate your data or services into their offerings. By making it easier for other organizations to access your services, you create value and growth opportunities.
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digital experience, mobile applications, business success, innovations, market, risk and cost, software development, ca technologies
    
CA Technologies
Published By: Schneider Electric     Published Date: Mar 28, 2019
While enterprises continue to own and operate in-house datacenters, their use of colocation and other outsourcing services is growing fast. Demand for colocation and wholesale datacenters, with their readily available space and power, their professional operations teams and, increasingly, their rich connectivity and value-added offerings, has never been stronger. 451 Research forecasts that the operational square footage of the global colocation and wholesale sector will grow at a healthy 7% CAGR from 2017 to 2020.
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data centers, outsourcing services, schneider electric, colocation data center, data center market
    
Schneider Electric
Published By: Schneider Electric     Published Date: May 31, 2019
While enterprises continue to own and operate in-house datacenters, their use of colocation and other outsourcing services is growing fast. Demand for colocation and wholesale datacenters, with their readily available space and power, their professional operations teams and, increasingly, their rich connectivity and value-added offerings, has never been stronger. 451 Research forecasts that the operational square footage of the global colocation and wholesale sector will grow at a healthy 7% CAGR from 2017 to 2020.
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customer insight, colocation business, schneider electric
    
Schneider Electric
Published By: Juniper Networks     Published Date: Aug 10, 2017
Interactive Data is a trusted leader in financial information, delivering a comprehensive set of products and services designed to meet the needs of the front, middle, and back offices at some of the largest and most well-known institutions around the world. These clients trust Interactive Data to help support their investment activities and operational workflow through a broad range of offerings.
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interactive data, financial services, global network, market data, ethernet switches, low latency, it infrastructure
    
Juniper Networks
Published By: NTT Ltd.     Published Date: Jan 16, 2019
NTT Data services has over 600+ BI experts and over 250+ implementations in India, receiving high accolades from Gartner and AMR research. NTT Data Services offers Industry focused offerings and pre-configured models. Some of our offerings include: - Guided Analytics Strategy - Proven Framework & Methodology for ‘C’ level executives - Solution lab for Co-Innovation and Proof of Concepts - Advisory Services - BI Transformations, Big Data Strategy, Information Governance, Health Checks - Proprietary Tools & Accelerators – System Optimization, Architect to Archive, User Adoption - Flexible Delivery - Rapid Development Factory, Shared Services Find more details in this deck.
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NTT Ltd.
Published By: IBM     Published Date: Jun 13, 2018
In the digital era, businesses in every industry are becoming technology companies. New business models such as “product as a service” (in which traditional manufacturers and distributors are driving new revenue streams by integrating software-based services into their offerings) and new operational models, such as collaboration, social business, and mobile platforms, mean that nearly every company is deriving at least part of its revenue from cloudbased solutions. So, why are so many of these new cloud solution providers building their businesses on shaky foundations? The truth is, when your business is based in the cloud, you need more than on-demand leased compute and storage capacity. You need a cloud that is enterprise-grade, secure, and resilient. Equally important—and overlooked by too many cloud solution providers—you need a cloud platform that is able to grow your business into the future, supporting next-generation functionality like Artificial Intelligence (AI). No matter wh
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IBM
Published By: TIBCO Software     Published Date: Aug 13, 2018
The use of SaaS applications within an organization is the new normal. In fact, there's a good chance that just your marketing department alone is using over 10 SaaS products. According to Gartner, the 2015 worldwide market for SaaS software application sales was $33.4 billion, with projections to double to $67.2 billion by 2019. Integration needs are changing, with SaaS applications, as well as mobile traffic, social networks, IoT, suppliers, partners, and customer channels all new integration points that will need to be captured in your business processes. Read “Five Principles for Integrating Software as a Service Applications” to learn: Key principles for successful hybrid integrations New integration use cases to grow your business upward and outward The why and how of integration as both an enabler and a differentiator Benefits of the TIBCO integration platform and its various offerings
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TIBCO Software
Published By: TIBCO Software     Published Date: Aug 14, 2018
According to Forrester Research, "Enterprise data virtualization has become critical to every organization in overcoming growing data challenges," with faster access to connected data, self-service, and agility among the many benefits seen. In this report, Forrester analyzes past research and Forrester Wave reports, user need assessments, and vendor and expert interviews to evaluate the offerings of top vendors in enterprise data virtualization. In compiling the vendor rankings, the report reviews the current offering, strategy, and market presence for the 13 most significant vendors. They discuss where TIBCO ranks in the evaluation and positions TIBCO Data Virtualization as a leader in enterprise data virtualization Read The Forrester Wave™: Enterprise Data Virtualization, Q4 2017 report to learn more.
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TIBCO Software
Published By: SAP     Published Date: Nov 22, 2017
In today’s market, discrete manufacturers must stay focused on traditional objectives — increasing uptime and throughput in the plant and closely managing costs throughout their operations. At the same time, they must also create and offer more integrated products and services and even new business models to enhance the customer experience. These new offerings incorporate increasing amounts of technology — including Internet of Things. Indeed, by 2018, nearly one-third of industry leaders will be disrupted by competitors that are digitally-enabled. For manufacturers, this IDC white paper examines the current and future Internet of Things (IoT) imperative for the following discrete manufacturing industries: automotive, aerospace and defense, high tech, and industrial machinery. We highlight IoT-enabled scenarios — those possible both now and in an Industry 4.0 future with smart manufacturing.
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market, traditional objectives, uptime, plant, managing, costs, operations, offerings
    
SAP
Published By: VMware, Inc     Published Date: Oct 28, 2014
For organizations with disaster recovery services in place, the challenge often lies in supporting the ongoing maintenance and re-evaluating the initial investment versus newer offerings as their environment continues to expand, or leases expire. Fortunately, the landscape of disaster recovery solutions is shifting to accommodate changing IT needs. VMware vCloud® Air™ Disaster Recovery provides simple, affordable, automated processes for replicating and recovering critical applications and data — at a fraction of the cost of duplicating infrastructure or maintaining additional data centers. Organizations can afford to scale their efforts as needed, with flexible terms and resource options.
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cloud, disaster recovery, infrastructure, automated processes, replication
    
VMware, Inc
Published By: Pure Storage     Published Date: Mar 15, 2018
Managing technology refreshes is not a popular task among enterprise storage administrators, although it is a necessary task for successful businesses. As a business evolves, managing more data and adding new applications in the process, enterprise storage infrastructure inevitably needs to grow in performance and capacity. Enterprise storage solutions have traditionally imposed limitations in terms of their ability to easily accommodate technology refreshes that keep infrastructure current and operating reliably and most cost effectively. In 2015, Pure Storage introduced a new technology refresh model that has driven strong change in the enterprise storage industry by addressing the major pain points of legacy models and provided overall a much more cost-effective life-cycle management approach. In conjunction with other aspects of Pure Storage's enterprise storage product and services offerings, the company's "Evergreen Storage" technology refresh model has contributed to this all-f
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Pure Storage
Published By: ZScaler     Published Date: Nov 16, 2011
The agility, scalability, security and cost benefits of cloud security and security-as-a-service offerings are being realized for enterprises large and small. This whitepaper outlines seven key reasons why you should consider a cloud-delivered security solution.
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cloud security, botnet, phishing, advanced threats, policy compliance, dlp, saas, email gateway
    
ZScaler
Published By: IBM     Published Date: Apr 26, 2016
Restoring connections: How telecommunications providers can reboot the customer experience IBM has more than 22,000 experts working in the Telecommunications industry, delivering solutions to more than 200 major communications service providers globally. IBM’s telecommunications capabilities are backed by a global network of telecom solution labs, research labs and innovation centers to support its offerings in the area of analytics, cloud, mobility, network optimization, digital transformation and global integration. IBM continues to invest significantly in key acquisitions to add expertise and capabilities that enable its clients in the telecommunications space.
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ibm, ibm institute for business values, telecommunications, customer experience, communications service providers, csp, customer relationship
    
IBM
Published By: NetApp     Published Date: Dec 15, 2014
Organizations expect their IT departments to deliver a SAN storage infrastructure that can support faster rollout of applications and services, continuous and fast access to data in key applications, and efficient scale to address corporate data growth without comparable growth in IT expenses. This IDC white paper reviews the key SAN storage features required to meet such challenges and the NetApp SAN storage portfolio offerings that best address your needs.
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san storage, business workloads, access to data, data growth, it expenses
    
NetApp
Published By: Intel     Published Date: May 22, 2017
While IMS is not new, complete virtualization of IMS (vIMS) is new. Network functions virtualization (NFV) provides operators with the ability to rapidly and inexpensively deploy, configure, launch, and upgrade services, which can lead to faster time to market and lower operating costs, providing an important competitive advantage against traditional CSPs and new OTT service providers. It can also reduce the business risk associated with new service introductions. This agility allows operators to offer trials of new service offerings on a much larger scale, leading to acceleration of new revenue generation.
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Intel
Published By: Sage     Published Date: Oct 29, 2014
If you have recently been to a seminar, attended a conference or webcast, or read a white paper or blog, you have most likely heard about cloud technology as it relates to the accounting profession. Cloud technology is an enabler that allows a business to shift computing power from local networks and desktop environments to a remote off-premises computing environment. Ef?ciency of operations is enhanced by removing the burden of managing networks, upgrades, and information technology operational issues.
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cloud technology, service offerings, efficiency, managing networks, operational issues
    
Sage
Published By: HP Inc.     Published Date: Jun 03, 2019
As the changing workforce puts pressure on companies to adopt the use of mobile and personal devices, significant business trends, such as data analytics, the digitization of business functions and the blending of service offerings across industries, are also expanding the use of technologies. This expansion increases the boundaries of what’s possible, and it also creates risks.
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HP Inc.
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