service management

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Published By: AppDynamics     Published Date: Sep 20, 2017
A microservice architecture provides benefits in the areas of service isolation and deployment as well as independent scalability. These benefits lead to more rapid release cycles and better use of available resources. But a microservice architecture also presents a host of new challenges in both deployment as well as performance management. The benefits to microservices far outweigh their challenges and, by identifying them early, you can plan for and ensure that your adoption of a microservices architecture goes smoothly.
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microservice, management, business transactions, hybrid cloud, docker, environment
    
AppDynamics
Published By: CA Mainframe     Published Date: Sep 12, 2008
Automated application quality assurance and testing are fundamental to the delivery of the service levels and managed risks that are essential to delivering business outcomes you can depend on. In this context, CA’s mainframe Application Quality Management and Testing Tools send very strong messages: the tools are being actively developed and, where appropriate, integrated with equivalent tools on the distributed platforms, to help companies deliver holistic, automated, business services.
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ca mainframe, mainframe, application quality, application testing, testing
    
CA Mainframe
Published By: CA Mainframe     Published Date: Sep 12, 2008
Increasing infrastructure complexity has led to unprecedented growth in enterprise systems management data on all systems, including the mainframe and it is becoming more complex to manage SMF data.  Download this Technology Brief to learn how to address the complexity of managing SMF data.
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smf, service management, data management, infrastructure, systems management, ca mainframe, mainframe
    
CA Mainframe
Published By: HP - Enterprise     Published Date: Jun 04, 2013
Hewlett-Packard (HP) is unique in this EMA Radar in its ability to combine two threads – a single analytic overlay as embodied in its Service Health Analyzer (SHA) product, and a broader suite solution optimized for HP to participate in all three use cases here with maximum functional impact. This is not entirely a black-and-white situation, as SHA does leverage and currently largely depends on integration with HP Business Service Management 9.1, which is itself a suite. But SHA can assimilate other third-party sources, checks out brilliantly in early-phase deployments in terms of time-to-value and analytic power, and is the lead reason for HP’s strong Value Leader showing in technical performance management.
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ema radar, performance analytics, apa, service health analyzer
    
HP - Enterprise
Published By: HP - Enterprise     Published Date: Jun 04, 2013
HP Business Services Management (BSM), which includes HP Network Management Center, HP Systems Management, and HP Application Performance Management, is a comprehensive performance management solution designed to enable IT organizations to manage a diversity of in-house and cloud based services at a lower cost to the business. HP commissioned Dimensional Research to interview customers who have deployed HP BSM solutions to obtain detailed feedback on the real world benefits provided by these solutions. Dimensional Research conducted 26 in-depth interviews with HP customers as well as researched documented case studies. This report summarizes those findings.
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business service, management solutions, bsm, business services management, network management, systems management
    
HP - Enterprise
Published By: HP - Enterprise     Published Date: Jun 05, 2013
Whether you want to map directions, find a restaurant, look up your flight details, see where your next meeting is, or just check your email, chances are you do it on your smartphone. Just about everything is going mobile. Industries such as retail and financial services are going mobile to increase efficiency and generate more revenue. Mobile business apps and mobile enterprise apps have the potential to transform organizations. This white paper discusses key mobile trends and analyzes how financial services organizations must change their IT application development, testing, monitoring, and management methodologies while extending their services to multi-client mobile environments, leveraging both Native and Mobile-oriented Web apps.
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mobility, financial services, revenue stream, application development
    
HP - Enterprise
Published By: HP - Enterprise     Published Date: Sep 16, 2013
This paper touches upon the following topics: -Critical vulnerabilities are on the decline, but still pose a significant threat -Mature technologies introduce continued risk -Mobile platforms represent a major growth area for vulnerabilities -Web applications remain a substantial source of vulnerabilities -Cross-site scripting remains a major threat to organizations and users -Effective mitigation for cross-frame scripting remains noticeably absent
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internet security, intrusion detection, intrusion detection/ forensics, intrusion prevention, mobile security, network security appliance, security, security policies, technology security, web service security, vulnerability management, networking, application security, phishing, security management, security monitoring, security solutions, network security
    
HP - Enterprise
Published By: HP - Enterprise     Published Date: Sep 16, 2013
HP Enterprise Security provides a broad view of the vulnerability landscape, ranging from industry-wide data down to a focused look at different technologies, including web and mobile. The goal of this report is to provide the kind of actionable security that intelligence organizations need to understand the vulnerability landscape as well as best deploy their resources to minimize security risk.
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internet security, intrusion detection, intrusion detection/ forensics, intrusion prevention, mobile security, network security appliance, security, security policies, technology security, web service security, vulnerability management, networking, application security, phishing, security management, security monitoring, security solutions, network security
    
HP - Enterprise
Published By: HP - Enterprise     Published Date: Sep 16, 2013
HP Enterprise Security provides a broad view of the vulnerability landscape, ranging from industry-wide data down to a focused look at different technologies, including web and mobile. The goal of this report is to provide the kind of actionable security that intelligence organizations need to understand the vulnerability landscape as well as best deploy their resources to minimize security risk. Download this infographic for more info!
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internet security, intrusion detection, intrusion detection/ forensics, intrusion prevention, mobile security, network security appliance, security, security policies, technology security, web service security, vulnerability management, networking, application security, phishing, security management, security monitoring, security solutions, network security
    
HP - Enterprise
Published By: HP - Enterprise     Published Date: Sep 27, 2013
Learn how Obrela, an Enterprise information security service provider, leveraged HP ArcSight to improve and protect their complex work environment
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obrela, hp arcsight, siem, security information, event management solution, security industries
    
HP - Enterprise
Published By: NetApp and VMware     Published Date: Jan 06, 2012
Experts discuss how customers can virtualize business-critical apps leveraging common resource pools as key elements to delivering IT as service and cloud computing.
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netapp solutions for service providers, service-oriented infrastructure (soi), secure multi-tenancy, service automation and management, data mobility, storage efficiency, integrated data protection
    
NetApp and VMware
Published By: NetApp and VMware     Published Date: Jan 09, 2012
This study provides an overview of current virtualization trends, including plans to deploy and virtualize IT infrastructure.
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netapp solutions for service providers, service-oriented infrastructure (soi), secure multi-tenancy, service automation and management, data mobility, storage efficiency, integrated data protection, trends, virtualization, trends, deploy, infrastructure, microsoft exchange server, storage
    
NetApp and VMware
Published By: NetApp and VMware     Published Date: Jan 09, 2012
Magna International implemented NetApp storage to drive innovation while achieving enterprise IT efficiencies and agility. Read on to find out more.
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private cloud, manufacture, innovation, assemblies, modules, enterprise, benefits, iaas, saas, netapp solutions for service providers, service-oriented infrastructure (soi), secure multi-tenancy, service automation and management, data mobility, storage efficiency, integrated data protection
    
NetApp and VMware
Published By: NetApp and VMware     Published Date: Jan 09, 2012
Paula Fortin of Green Mountain Power explains how their strategy for disaster recovery of their virtual infrastructure was readily possible during Hurricane Irene.
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netapp solutions for service providers, service-oriented infrastructure (soi), secure multi-tenancy, service automation and management, data mobility, storage efficiency, integrated data protection, green mountain, power, green mountain power, disaster recovery, hurricane irene, virtual servers, servers
    
NetApp and VMware
Published By: Genesys     Published Date: Oct 16, 2013
Presumably, service-oriented businesses already have customer relationship management (CRM) and business process management (BPM) systems in place that create workflows and processes. However, traditional systems aren't enough - they often result in blind spots in the completion of work processes. To meet the increasing demands of customers in today's fast-paced marketplace, you need a way to manage these efficiency gaps - to effectively assign work and monitor completion. In other words, you need workload management. Download this resource to get a more in-depth look at the shortcomings of traditional customer service processes, and learn how enterprise workload management can help you overcome these issues as well as: • Create a holistic view • Increase flexibility • Reduce cost • And more
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contact center, customer service, customer relationship management, technology, business process management, bpm, crm
    
Genesys
Published By: Genesys     Published Date: Oct 16, 2013
Enterprise Workload Management gets the right work to the right person at the right time, eliminating the outdated manual distribution of work model. Enterprise Workload Management finally gives organizations the ability to correlate the work that customer service interactions create in the front office -- with the best resource within the organization required to complete that work in the back office. Enterprise Workload Management ensures that the highest priority work is being handled by the right resource, and gives managers real-time visibility into when the work will be completed, as well as reports that show the outcomes of the work. Customers get notified when an order or application is processed instead of waiting to hear or having to repeated call back. Employees get specific coaching and training plans based on the results of their work.
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contact center, customer service, customer relationship management, technology, business process management, bpm, crm
    
Genesys
Published By: Genesys     Published Date: Oct 16, 2013
Changes in customer behavior and expectations are causing organizations to make dramatic shifts in how they engage with customers. The requirements for a world-class contact center in this new environment have also shifted. In this white paper you’ll find five key steps to keep in mind when building a world-class contact center in today’s rapidly changing customer landscape.
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contact center, customer service, customer relationship management, technology, business process management, bpm, crm
    
Genesys
Published By: ClickExpress     Published Date: May 01, 2013
Businesses with between 15-250 mobile workforce employees are looking for optimization software. At the same time, they don’t want a complex enterprise solution with long integration times and complex IT requirements. Many vendors are offering cloud-based solutions. But what does that mean? Is it secure? In this Q&A, we answer the most common questions about cloud-based software solutions for field service management.
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cloud-based, solution, mobile, workforce, optimization, employees, software, enterprise, solutions
    
ClickExpress
Published By: BMC Software     Published Date: May 12, 2015
This guide provides a primer on the essentials of the Service Operation framework and highlights the key elements and important concepts from BMC Software ITIL experts.
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it service management, practiced approaches, it organizations, it services management, strategy, design, key elements
    
BMC Software
Published By: BMC Software     Published Date: May 12, 2015
This guide provides a primer on the essentials of the Service Strategy framework and highlights the key elements and important concepts from BMC Software ITIL experts.
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it service management, it organizations, it services, best practices, service strategy framework, important concepts
    
BMC Software
Published By: NetApp     Published Date: Sep 29, 2014
As cloud deployments accelerate, there's no question that Federal agencies are reaping the benefits – improved agility, less IT complexity, and greater collaboration through shared services. But, while the benefits are clear, concerns around data stewardship and management can stop migrations in their tracks. So how are Federal agencies dealing with the control challenge? To find out, MeriTalk surveyed 153 Federal IT professionals closely involved in their agency's cloud implementations.
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cloud control, it complexity, collaboration, data management, cloud implementations
    
NetApp
Published By: Oracle     Published Date: Aug 17, 2017
What you will learn from this report: • The opportunity of loyalty: two thirds of consumers are already members of at least one restaurant loyalty program • What consumers look for in a restaurant loyalty program • What puts consumers off joining loyalty programs in the first place
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resource management, product data, remote services, asset management, cloud management, web applications, application scheduling, internet of things
    
Oracle
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