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Published By: Genesys     Published Date: Jun 11, 2018
While most companies today support multi-channel customer service, they typically manage individual channels in silos, resulting in a fragmented customer experience. Moving to an omnichannel contact center solution will not only provide a substantial competitive advantage, it will also improve the overall experience and satisfaction of both agents and customers. Download this tip sheet to learn eleven metrics for building your business case for omnichannel customer service including: • 50% reduction in processing of duplicate messages across channels • Over 20% increase in First Contact Resolution • 15% increase in CSAT
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omnichannel contact center, customer experience, csat, first contact resolution
    
Genesys
Published By: 8x8 Inc.     Published Date: Aug 09, 2017
There is a crisis in enterprise communications and collaboration, due in large part to the diversity of technology and application silos that create user complexity and confusion. As cloud and mobile become the convergence points for enterprise communications and collaboration, enterprise planners have to focus on a global open cloud strategy to facilitate effective internal and external collaborative business workflows
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cloud, open cloud strategy, mobile, workflow, enterprise planning
    
8x8 Inc.
Published By: Reputation.com     Published Date: Jun 29, 2018
The past year ushered in some big changes for Online Reputation Management (ORM) — and the practice has become indispensable for any location-based enterprise. In 2017, review sources proliferated, consumers became more savvy about the validity of online reviews, and the position of Chief Experience Officer started to gain traction among locationbased organizations. ORM and SEO became increasingly intertwined as Google refined its search algorithms with a strong emphasis on reviews and star ratings. This year, expect to see these four trends move to the forefront: 1) Google will extend its dominance in online review volume and consumer exposure, eclipsing all other specialty sites. 2) SEO will be reinvented as user-generated reviews weigh more heavily in search rankings. 3) The voice of the customer will no longer be siloed across disconnected categories. 4) Consumer feedback from reviews and social media will drive operational improvements.
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Reputation.com
Published By: F5 Networks Inc     Published Date: Jan 03, 2014
Today, the shift to a cloud-based enterprise IT architecture is a foregone conclusion for a variety of organizations. As a result, cloud-based security has become a top priority. Read this whitepaper to learn about the challenges of cloud-based security and identity and access management as well as how your business can overcome these challenges with best-in-class solutions.
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idc, cloud, cloud federation, identity and access management, iam, security, silos, deployment
    
F5 Networks Inc
Published By: F5 Networks Inc     Published Date: Jan 03, 2014
In today's cloud-based, mobile IT world, the need for security is rapidly growing. As enterprises continue to depend on the cloud for delivery of applications and more workers are using multiple types of devices to access those applications, the need to control who has access to what is also growing. This Technology Spotlight discusses the challenges of cloud identity access management and provides guidance on which IAM architectural solutions would benefit your business.
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security, cloud, application delivery, authentication, access control, application security, silos, password fatigue, iam
    
F5 Networks Inc
Published By: Cisco     Published Date: Nov 17, 2015
Industrial enterprises around the world are retooling their factories with advanced technologies to boost manufacturing flexibility and speed, achieving new levels of overall equipment effectiveness (OEE), supply chain responsiveness, and customer satisfaction in the process. This renaissance reflects very real pressures industry players face today. For years, traditional factories have been operating at a disadvantage, impeded by production environments that are “disconnected”—at the very least strictly gated—to corporate business systems, to supply chains, and to customers and partners. Managers of these traditional factories say the feeling is akin to flying blind. These are operations where plant floors, front offices, and suppliers operate in independent silos, where managers have only hazy visibility into downtime and quality problems, and where the root causes of inefficiencies are rarely understood or addressed.
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industrial enterprise, manufacturing, connected factory, convergence, automation, business networks, factory-based operational technologies, it networks, global visibility, global supply chain, iot, ioe
    
Cisco
Published By: HP     Published Date: Oct 09, 2008
In an effort to stay ahead of the competition, companies have poured capital resources into information technology. In many cases, this has been done on a group-by-group basis, with each line of business creating its own infrastructure silo. Each silo had its own systems, servers, storage, licenses, and support teams—and each shouldered the total cost of owning and operating a standalone infrastructure.Learn more by downloading this paper.
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mission critical, it virtualization
    
HP
Published By: HP     Published Date: Oct 09, 2008
Increase utilization, decrease energy costs with data center virtualization In the past, IT departments have responded to demands for new services and better performance by adding more hardware, resulting in underutilized technology silos and server sprawl. Today, many organizations are turning to virtualization technologies that facilitate consolidation and increased utilization. In short, virtualization brings the ability to pool, share and dynamically reallocate data center resources – and helps fulfill the promise of higher utilization and lower energy consumption and lower costs.Join us and learn why HP is well prepared to help you assess and address your needs. Find out what key virtualization partners -- such as VMware, Microsoft and Citrix – bring to the table and how HP can help you leverage their technology and expertise.
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mission critical, virtualization, hewlett-packard company
    
HP
Published By: Red Hat     Published Date: May 17, 2012
Virtualization is typically the foundation for and path to the cloud, but by itself can result in virtual machine sprawl and new silos. Red Hat CloudForms, can be used to automate an IT infrastructure, but it's important to set policies up-front.
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cloud, cloud computing, private, public, hybrid, risks, benefits, infrastructure, iaas, private infrastructure, red hat, infrastructure-as-a-service, virtualization, open source
    
Red Hat
Published By: Infosys Limited     Published Date: Aug 02, 2019
The consumer packaged goods landscape is a sum of many complex and moving parts – a demanding and ever changing customer universe, with a subset of digital natives; a complex distribution system; and legacy IT systems from internal silos and mergers. In such a dynamic environment, we help our clients accelerate growth by transforming their organization to become a thriving Live Enterprise by augmenting their core digital capabilities. The cloud is an integral part of this digital transformation ushering CPG enterprises into a new era of hyper performance. Cloud promises to deliver several significant benefits including reduced costs, increased scalability, flexibility, and agility, leading to improved business performance and therefore growth. To better understand the specifics of cloud initiatives, we surveyed 167 senior executives from organizations in the CRL industry, with over USD 1 billion in revenues across the United States, Europe, Australia and New Zealand. Download thi
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Infosys Limited
Published By: Adobe     Published Date: Jun 26, 2019
The world of advertising has become a complex tangle of organizational silos, disconnected platforms, and scattered customer data, turning even the simplest media buy into a chaotic event. But it doesn’t have to be this way. When you unify your audience data, media inventory, and performance results you get a clear view of ad activity and investment. So you can better allocate budgets. And dramatically boost your return on ad spend. Read Behind every great ad, there are a million digital connections for valuable insights on: - How the fragmented ad landscape keeps you from connecting with customers - Strategies for integrating technology and data to reach customers everywhere - Tips for recovering from data loss — and avoiding it altogether.
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Adobe
Published By: Gigaom     Published Date: Sep 16, 2019
We’ve heard it before. A data warehouse is a place for formally-structured, highly-curated data, accommodating recurring business analyses, whereas data lakes are places for “raw” data, serving analytic workloads, experimental in nature. Since both conventional and experimental analysis is important in this data-driven era, we’re left with separate repositories, siloed data, and bifurcated skill sets. Or are we? In fact, less structured data can go into your warehouse, and since today’s data warehouses can leverage the same distributed file systems and cloud storage layers that host data lakes, the warehouse/lake distinction’s very premise is rapidly diminishing. In reality, business drivers and business outcomes demand that we abandon the false dichotomy and unify our data, our governance, our analysis, and our technology teams. Want to get this right? Then join us for a free 1-hour webinar from GigaOm Research. The webinar features GigaOm analyst Andrew Brust and special guest, Dav
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Gigaom
Published By: Dell EMC     Published Date: Mar 18, 2016
EMC Isilon scale-out network-attached storage (NAS) is a simple and scalable platform to build out a scale-out data lake and persist enterprise files of all sizes that scale from terabytes to petabytes in a single cluster.
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emc, data lake, emc isilon, network, storage, enterprise
    
Dell EMC
Published By: Dell EMC     Published Date: Mar 18, 2016
This white paper provides an introduction to the EMC Isilon scale-out data lake as the key enabler to store, manage, and protect unstructured data for traditional and emerging workloads. Business decision makers and architects can leverage the information provided here to make key strategy and implementation decisions for their storage infrastructure.
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emc, emc isilon, data lake, storage, network, unstructured data
    
Dell EMC
Published By: Dell EMC     Published Date: Mar 18, 2016
The EMC Isilon Scale-out Data Lake is an ideal platform for multi-protocol ingest of data. This is a crucial function in Big Data environments, in which it is necessary to quickly and reliably ingest data into the Data Lake using protocols closest to the workload generating the data. With OneFS it is possible to ingest data via NFSv3, NFSv4, SMB2.0, SMB3.0 as well as via HDFS. This makes the platform very friendly for complex Big Data workflows.
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emc, emc isilon, data lake, storage, network, big data
    
Dell EMC
Published By: MemSQL     Published Date: Nov 15, 2017
FREE O'REILLY EBOOK: BUILDING REAL-TIME DATA PIPELINES Unifying Applications and Analytics with In-Memory Architectures You'll Learn: - How to use Apache Kafka and Spark to build real-time data pipelines - How to use in-memory database management systems for real-time analytics - Top architectures for transitioning from data silos to real-time processing - Steps for getting to real-time operational systems - Considerations for choosing the best deployment option
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hardware trends, data pipelines, database management, architectures, technology
    
MemSQL
Published By: Anaplan     Published Date: Nov 27, 2017
"Your sales compensation plan must align to market practices to attract, motivate, and retain the right talent. But only 20 percent of companies surveyed reported complete alignment between the sales compensation program and company objectives. To achieve the full benefit of an aligned sales compensation plan and a productive sale force, it is best to streamline the many siloed sales planning processes, including: • Revenue • Cost of sales • Account potential • Sales capacity • Territory and quota • Sales forecasting Download this white paper to see how successful compensation programs can collate numerous data inputs and align processes to meet business goals."
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Anaplan
Published By: Anaplan     Published Date: Mar 29, 2018
The concept of integrated business planning — closing gaps in an organization’s various planning functions and aligning operations and strategy with its financial performance — has existed in various forms for decades. What has changed is creation of planning platforms that can handle the fluidity of data to erase silos and enterprise borders where once there were multiple geographies, departments, time zones, languages and currencies. All elements of business are managing the avalanche of information coming to them. Just like connecting disparate people, we also must connect data that resides in various systems, applications and tools.
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afp, ibp, business, organizations, enterprise, data, systems
    
Anaplan
Published By: Anaplan     Published Date: Sep 07, 2018
The concept of integrated business planning — closing gaps in an organization’s various planning functions and aligning operations and strategy with its inancial performance — has existed in various forms for decades. What has changed is creation of planning platforms that can handle the luidity of data to erase silos and enterprise borders where once there were multiple geographies, departments, time zones, languages and currencies. All elements of business are managing the avalanche of information coming to them. Just like connecting disparate people, we also must connect data that resides in various systems, applications and tools.
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Anaplan
Published By: Anaplan     Published Date: Sep 11, 2019
Prior to implementing the Anaplan platform, RSA Group had a tedious spreadsheet-based, nine-month planning cycle riddled with data quality issues, which was compounded by siloed, functional fragmentation across the company. As a result, the finance team was spending a significant amount of time cleaning data rather than analyzing it to provide insight to key stakeholders throughout the business. Using the Anaplan platform, RSA Group reduced their financial planning process from nine months to five months. The workforce planning team experienced a 50% improvement in productivity. The business can now own their connected plans, resulting in improved decision support to business users, as well as improved customer service and financial results.
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Anaplan
Published By: Infosys     Published Date: May 21, 2018
Customers buy products in return for money. But at the heart of our client's vision was another exchange, which was perhaps even more fundamental. Customers would give their time and attention - and in return they wanted an experience that meets their needs, what is often referred to as 'return on engagement' But how can you offer a suitable experience when you don't know enough about the customer? Our client had gathered data, but it was siloed - and there was a big disconnect between the physical and digital operations of the business. The two were not integrated, making it difficult to build a picture of the customers' widely varying needs. This was also a global business with different approaches for different markets, leading to further inefficiencies and silos. It was time to consolidate, standardize, and to really get to know the customer.
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crm, product, exchange, customers, engagement
    
Infosys
Published By: Infosys     Published Date: May 22, 2018
An industrial equipment manufacturer invested heavily in a number of different apps for their customers and partners. In theory, these apps made their lives easier by helping them schedule maintenance, order spare parts, generate financial quotes, amongst several other things. Although these apps were feature-rich, adoption was very low. The problem as that these apps were created in silos by different business units without validating the need of end users. The investment was going to waste. Infosys was invited to reinvent the wheel of app development.
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enterprise, app, ecosystem, integration, manufacture
    
Infosys
Published By: Cloudian     Published Date: Feb 15, 2018
A new class of storage promises to revolutionize file data management with scalability, simplicity and cost benefits that together represent a step function improvement from traditional NAS. Cloudian HyperFile offers a new approach that addresses both the scalability and cost concerns. It is the first to combine traditional NAS features with a limitlessly scalable, fully modular storage environment that reduces CAPEX costs by 2 /3 while simplifying management and eliminating storage silos. At CAPEX costs down to ½ cent per GB/month, and with scalability and storage density that minimize management and data center space costs, Cloudian HyperFile offers economics that radically transform the landscape for enterprise file storage.
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Cloudian
Published By: Cloudian     Published Date: Feb 26, 2018
A new class of storage promises to revolutionize file data management with scalability, simplicity and cost benefits that together represent a step function improvement from traditional NAS. Cloudian HyperFile offers a new approach that addresses both the scalability and cost concerns. It is the first to combine traditional NAS features with a limitlessly scalable, fully modular storage environment that reduces CAPEX costs by 2 /3 while simplifying management and eliminating storage silos. At CAPEX costs down to ½ cent per GB/month, and with scalability and storage density that minimize management and data center space costs, Cloudian HyperFile offers economics that radically transform the landscape for enterprise file storage
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Cloudian
Published By: Cohesity     Published Date: Aug 09, 2019
IT organizations everywhere are undergoing significant transformation to keep pace with the needs of their businesses. They’re tasked with consolidating data centers and migrating both workloads and data to the cloud. The transition has been easier for some than others. As hybrid architectures increasingly become the norm, how are enterprises gaining complete visibility, simplifying management, and making use of all of their data—both on-premises and in the cloud? Five enterprises explain how they’ve replaced multiple products that created legacy data silos with Cohesity – a single, hyperconverged softwaredefined platform with native Microsoft Azure integration for simplified secondary data and applications. For them, Cohesity and Azure together boost IT agility while lowering costs, solving critical secondary data challenges from long-term retention, storage tiering, test/dev, disaster recovery and cloud-native backup in a proven hybrid cloud architecture.
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Cohesity
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