For retail executives and analysts, who are dissatisfied with siloed, black-box, inflexible CRM and analytics solutions, the Customer Intelligence Appliance (CIA) is an appliance-based solution, that provides an integrated multi-channel view of customers, best practice reporting, and customer behavior segmentation and analytics accelerators.
The challenges for modern marketers in their effort to create a delightful customer experience vary from the sheer volume of digital channels to organizing and operationalizing the data they create. Add to that siloed team structures both within departments and cross-functionally and before long marketers begin to scoff at “challenge” and begin to think “impossible”.
This case study examines a European manufacturer that successfully moved from an ad-hoc workplace organization to a strategic organization over a period of five years, saving $19 million in 2009 in addition to a 400 percent return on investment over five years (from 2004 - 2009).
The organization moved from a decentralized siloed group of regional facilities and real estate organizations to a fully-centralized and matrixed organization, enabling close coordination and alignment with the regional business units.
Development, IT and even testing teams must do more in less time, increase the frequency of software delivery, and produce higher quality software. All of this without adding headcount. In response, enterprises are creating collaborative, cross-silo teams that reflect the interdependence and importance of every stage within the software delivery pipeline. The benefits are steadily visible.
Delivering high-quality services with greater speed and efficiency is one of the greatest pressures facing your information technology (IT) infrastructure. The rise of computing in the cloud, expansive mobility options, and increasing pressure to boost application performance have added even further complexity - leading to inefficiencies that can limit your opportunity for growth and success. Traditional, siloed IT infrastructures are often too labor intensive, inefficient, and slow to overcome these challenges. Organizations need a converged, cloud-ready, software defined infrastructure to help them meet the evolving demands of their business.
Intel, the Intel logo, Xeon, and Xeon Inside are trademarks or registered trademarks of Intel Corporation in the U.S. and/or other countries.
Sponsored by: HP and Intel® Xeon® processor
HP is the sponsor of this material. By submitting your information you agree to be contacted by HP on topics of interest. Before deciding please review HP’s
Published By: MarkLogic
Published Date: Dec 03, 2014
So many people are realising that yesterday’s technology can’t support today’s fast-changing data and are turning to a new generation of database: NoSQL.
NoSQL makes it easy to consolidate your heterogeneous data and consolidate disparate data silos because you don’t need to make data conform to the row-and-column restrictions of relational technology.
Get a head start and download Enterprise NoSQL for Dummies and discover:
• The NoSQL lingo
• What it does and how it works
• How it can be used
• Tips for what to look for in an Enterprise NoSQL database
Go beyond relational and learn how NoSQL allows you to build applications with greater ease and speed!
Help your sellers work smarter and build stronger relationships
Sales teams work so hard, they can burn out quickly. It’s tough when customer contacts, sales goals, productivity tools, and social networking are all separated and siloed.
Instead of working in separate systems that make day-to-day selling complex, you can help simplify the way your sellers work. And empower your team to be more productive and efficient. Our e-book, “The Savvy Seller’s Guide to Building Profitable Relationships,” is packed with advice for making selling much less painful—and more profitable.
Did you know if your lead has had prior exposure to content from your company’s brand, that they’re 25% more likely to respond to your InMail? You’ll find this and more helpful facts in the e-book, including actionable insights to help your team:
Identify the right leads—including pinpointing who’s on the buying committee
Capture buyers’ attention
Use insights and predictive intelligence from AI and machine learni
Published By: Dell EMC
Published Date: Nov 03, 2015
This white paper details how the EMC Isilon OneFS architecture provides high availability and data protection needed to meet the challenges organizations face as they deal with the deluge of digital content and unstructured data and the growing importance of data protection.
Published By: HPE Intel
Published Date: Jan 08, 2016
Think you can’t afford flash?
Think again. If you’re looking to make a primary storage investment in the near future, you can’t afford not to consider an
all-flash or converged flash array. HPE offers the only architecture on the market that is flash-optimized without being flash-limited—so you won’t have to make business-limiting decisions when it comes to implementing flash, such as inserting a new silo into your environment or undergoing painful hardware rip-and-replace.
Published By: Genesys
Published Date: Jul 13, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect.
Learn how you can move beyond single interactions with true omnichannel routing:
• Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency
• Enable seamless transitions between digital self-service and live employee contact
• Replace single, random interactions with thoughtfully designed and optimized customer journeys