Published By: Genesys
Published Date: Jul 27, 2016
Customer service has been, and will continue to be, a central concern for most companies. Designing and delivering a positive customer experience relies heavily on the framework and capabilities of your call center or contact center, specifically the ability to support omnichannel interactions.
The IDC MarketScape examines 12 key players in the worldwide contact center infrastructure and software (CCIS) market, analyzing their current capabilities as well as longer term strategies that impact their ability to service customers and gain market share going forward.
Published By: GE Power
Published Date: Jan 27, 2017
Don’t wait to implement your cyber protection program. An excellent place to begin developing your approach is with the newly published The U.S. Homeland Security Strategies for Defending Industrial Control Systems. See the 7 recommended strategies and learn and how digital solutions can help fulfill steps toward a more secure operating environment.
Published By: Veracode
Published Date: Oct 27, 2016
Veracode’s State of Software Security report provides security practitioners with tangible Application Security benchmarks with which to measure their own programs against. The metrics presented here are based on real application risk postures, drawn from code-level analysis of billions of lines of code across 300,000 assessments performed over the last 18 months. Download the report now!
Da Kunden heute zunehmend digital vernetzt und Big Data auf
dem Vormarsch sind, wird ein herausragender und personalisierter
Kundenservice immer wichtiger. Der Kundenservice ist das
entscheidende Alleinstellungsmerkmal, das den größten Einfluss
auf Kundenentscheidungen und somit Ihren Umsatz hat.
"Institute of Electrical and Electronics Engineers (IEEE) standard 1584 has been the de facto standard for calculating the arc energy levels at different points in a power system. However, NFPA 70E provides the option of using the Arc Flash Hazard PPE Category task tables for PPE selection.
Which is right for you, and what do you need to know about each option? Find answers in our white paper, which describes how both types of analysis systems work and how to be sure you are using the tables correctly."
According to Forrester Research, "Enterprise data virtualization has become critical to every organization in overcoming growing data challenges," with faster access to connected data, self-service, and agility among the many benefits seen.
In this report, Forrester analyzes past research and Forrester Wave reports, user need assessments, and vendor and expert interviews to evaluate the offerings of top vendors in enterprise data virtualization. In compiling the vendor rankings, the report reviews the current offering, strategy, and market presence for the 13 most significant vendors.
They discuss where TIBCO ranks in the evaluation and positions TIBCO Data Virtualization as a leader in enterprise data virtualization
Read The Forrester Wave™: Enterprise Data Virtualization, Q4 2017 report to learn more.
Among your primary responsibilities as a board member is providing advice on both business strategy and enterprise risk. A general understanding of risk management is essential when looking at cyber risk specifically. Ultimately, an enterprise should consider adding cybersecurity expertise to its board membership, but all members can benefit from increasing their understanding about how cyber risk affects corporate strategy and the overall enterprise risk profile. To provide effective strategic advice to company leadership on cyber risk, you must ask the right questions, including whether a company does ongoing cyber risk assessment and management, and how.
Published By: SecureAuth
Published Date: Nov 13, 2017
A penetration test, or pen-test, is an attempt to evaluate the security of an IT infrastructure by safely trying to exploit vulnerabilities. These vulnerabilities may exist in operating systems, services and application flaws, improper configurations or risky end-user behavior. Such assessments are also useful in validating the efficacy of defensive mechanisms, as well as, end-user adherence to security policies.
This eBook provides a simple guide to explain both penetration testing's purpose and a basic guide to getting you there. Download now and start testing your network today.
Managing pain is vital to how hospitals are measured on patient satisfaction. Learn how a hospital uses an interactive patient care solution to streamline pain feedback, integrating with an EMR, nursing notification and pharmacy dispensing systems.
Take the mystery out of business credit data
The modern-day explosion in data has presented new challenges for interpreting financial reports to uncover meaningful insight. We often struggle to be efficient with the resources we have and the data we use to make our decisions, whether we’re talking with a new customer or an existing one.
Since when did budgeting become a process that companies dread? Just say the word “budget,” and you’ll elicit at least a few groans or eyerolls from teams outside of finance. It’s daunting: the weight of the next few years rests on a couple of forecasts, financial projections and line-item lists. As a result, cross-functional teams are under a lot of stress to ensure that their cases and arguments are heard. In some ways, the budgeting process almost feels combative.
This Economist Intelligence Unit report discusses how highgrowth small and mid-sized enterprises (SMEs) are scaling their organisations to provide resources for growth whilst ensuring flexibility to respond quickly to changes in market conditions; the role of technology in scaling SMEs; and success factors in scaling headcount.
Pour dynamiser le marché ou rester compétitives, les entreprises doivent livrer leurs produits logiciels plus rapidement que jamais. Les méthodes traditionnelles d’assurance qualité ne sont cependant pas en mesure de supporter cette cadence soutenue. Bien qu’ils aient aidé les organisations à améliorer la qualité du code, les mécanismes d’intégration continue ne prennent pas en charge les tests de bout en bout à l’échelle du cycle de vie du code.
Ontdek de strategieën die bedrijven gebruiken om veranderingen de baas te blijven. Lees het door Workday gesponsorde Harvard Business Review Analytic Services-rapport. Leer hoe organisaties één cloud-based systeem voor finance en HR gebruiken om beslissingen te nemen op basis van data, samenwerking tussen C-level executives te ondersteunen en planningsmethoden met meer inzicht, nauwkeurigheid en snelheid te bieden.
Though many leading enterprises have moved to automate their expense management, there are still corporations that continue to manage their travel and expense as two separate processes, or manage their expense claims either via a paper, a spreadsheet-based system, an out-dated and costly legacy system or one developed in-house. Download this whitepaper to learn more.
Complete the form to download our Insight into Compliance white paper and learn how you can establish a fit-for-purpose process that supports your business in meeting its internal and external regulatory obligations.
3TIER helps organizations understand and manage the risks associated with renewable energy projects. A pioneer in wind and solar generation risks analysis, 3TIER uses science and technology to frame the risk of weather-driven variability, anywhere on Earth.
3TIER's unique expertise is in combining the latest weather data with historical weather patterns, and using the expertise of 3TIER's meteorologists, engineers and data scientists to create a detailed independent assessment of the future renewable energy potential of any location.