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Published By: ASG Software Solutions     Published Date: Feb 23, 2010
There are success stories of businesses that have implemented Business Service Management (BSM) with well-documented, bottom-line results. What do these organizations know that their discouraged counterparts don't?
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asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap, ilm, mobius, workload automation, wla, visibility, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Mar 10, 2010
Configuration Management is at the heart of the IT Infrastructure Library (ITIL) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information.
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asg, cmdb, bsm, itil, ema, configuration management, itsm, bsm, itil, asg, ddm, cms, bsm, bsp, metacmdb, configuration management, metadata, metacmdb, lob, sdm
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Apr 20, 2010
Application modernization is a powerful method for extending the life and improving the business value of a company's critical application assets. It provides an attractive and cost effective alternative to application development, enabling companies to defer investment in replacement initiatives without compromising business support.
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application modernization, forrester consulting, apo, asg, application portfolio optimization
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Mar 01, 2010
In Q4, 2009, ENTERPRISE MANAGEMENT ASSOCIATES (EMA) analysts worked with ASG to research how executives in IT and within the lines of business use dashboards to gain holistic insights into IT services as they impact business outcomes.
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asg, ema, enterprise management associates, dashboards, cio, ceo, coo, cfo, side bar
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Apr 20, 2010
This paper can help you achieve successful legacy modernization projects. It presents practical steps for starting application modernization projects and describes the benefits of three high payback strategies. It also reviews the criteria for evaluating a variety of modernization tools.
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asg, application modernization, clarity consulting, apo, application performance optimization, business intelligence
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Apr 29, 2010
The key benefit of creating a case management methodology is to multiply its effectiveness by replicating it across the organization's patient-facing departments, practices and functions. In this way, your organization can reduce costs, increase quality and streamline its operations.
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asg, case management, healthcare, physicians, p4p, hospital case management, case studies, case management bi, business intelligence
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: May 05, 2010
Read this topical and informative white paper from EMA Research and see how you can attain peace of mind that your end user's application performance will exceed expectations.
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asg, end user, service assurance, ema, it infrastructure, service management
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: May 12, 2010
For many organizations, managing and delivering the knowledge contained within documents is difficult or impossible due to technological disparity. Conventional approaches to knowledge management work within the constraints of disparate platforms, applications, and output devices, and fail to address technological disparity.
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asg, cypress, managing delivery, knowledge management, document management
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Jun 02, 2009
End-user expectations and high levels of performance against Service Level Agreements (SLAs) must be achieved or organizations risk the loss of business. This paper details key capabilities needed for successful end-user monitoring and provides critical considerations for delivering a successful end-user experience.
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asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap, ilm, mobius, it service management, itil, performance testing, sla, sla management services, testing, wla, visibility, configuration management, metadata
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: May 28, 2009
Organizations are drowning in content. They don't know what they have, and they can't find what they need when they need it. While they spend significant time and money to manage content stored among a host of disconnected systems, their efforts are less than fully effective. The data explosion will continue.
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asg, enterprise content, architecture, ecm, workflow
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Jun 15, 2009
ASG's Business Service Portfolio (BSP) Virtualization Management provides comprehensive oversight, inspections, discoveries, warnings, diagnostics, and reporting for the critical technology and administrative disciplines involved in virtual workload management. This is all done in parallel with physical systems management.
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asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap, ilm, mobius, workload automation, wla, visibility, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce
    
ASG Software Solutions
Published By: Aspect Software     Published Date: Feb 07, 2014
Learn the importance of having all your contact options on one platform and see how having the contact center at the core of the customer experience will allow for customers to interact with your organization with minimal effort.
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aspect software, contact center, customer experience, customer service, sms
    
Aspect Software
Published By: Aspect Software     Published Date: Feb 11, 2014
Learn how to perfect your customer-company communications and see how doing so will allow you to keep pace with your customers who are constantly active through social networking outlets.
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aspect software, unified communications, contact center, customer experience., customer service, acd capabilities, unified contact center
    
Aspect Software
Published By: Aspect Software     Published Date: Feb 11, 2014
Learn the four reasons why proactive customer care translates to better customer retention and better branding for your organization.
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aspect software, customer care, customer service, customer loyalty, customer service representatives, csr
    
Aspect Software
Published By: Aspect Software     Published Date: Feb 11, 2014
Learn why Omni-channel customer experience has become the new gold standard and see how it will allow you to deliver service when, where, and how your customers want it.
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aspect software, unified ip, customer experience, omni-channel customer experience
    
Aspect Software
Published By: Aspect Software     Published Date: Nov 06, 2014
Get answers to common questions about deploying a cloud contact center and the potential impact on your business.
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aspect, contact center, cloud, financial objectives
    
Aspect Software
Published By: Aspect Software     Published Date: Nov 06, 2014
Learn how Trupanion reduced ongoing IT costs while increasing staff utilization, sales and customer satisfaction. This case study and research conducted by Nucleus Research outlines how Trupanion, using Aspect’s hosted contact center, achieved a payback in five months and an average annual benefit that exceeds $1.3M.
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aspect, trupanion, roi, return on investment, it costs, strategy, visibility, customer satisfaction, staff utilization, aspect unified ip, aspect workforce optimization
    
Aspect Software
Published By: Aspect Software     Published Date: Nov 06, 2014
Learn about the 7 critical capabilities to look for when deploying a cloud contact center solution.
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aspect, cloud, cloud contact center, contact center, customer service
    
Aspect Software
Published By: Aspect Software     Published Date: Nov 06, 2014
Download Aspect’s newsletter, “Serving and Engaging the Digital Consumer - from Self-Service to Agent-Assisted” for insights on how the cloud, omni-channel communications and mobility are revitalizing customer self-service. Included is a complete copy of the latest Gartner Marketscope for IVR Systems and Enterprise Voice Portals, which provides insights on the state of the market and top vendors. Download to learn more!
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aspect, digital consumer, self service, voice response market, it leads, ivr investments, omni channel, omnichannel, omni-channel, it management, ivr, marketscope, voice portal, self-service
    
Aspect Software
Published By: Astute IT DACH     Published Date: Feb 28, 2018
Die digitale Transformation wird IT- und Geschäftsabläufe fundamental ändern. Sie erfordert eine einheitliche Datensicherungslösung, die in der Cloud ebenso zuverlässig funktioniert wie in virtuellen und physischen Umgebungen. Aber das ist noch nicht alles – Unternehmen brauchen eine Datenverwaltungslösung, die jederzeit für Datenübersicht und Verfügbarkeit sorgt. Durch die Cloud sowie physische und virtuelle Umgebungen werden Daten viel stärker fragmentiert. Nur eine Software definierte, technologisch unabhängige Methode sorgt für umfassende Schutz- und Verwaltungsoptionen für die Daten, unabhängig von deren Standort. Lassen Sie sich nicht von Ihrer Hardware einschränken!
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datenmanagement, backup, software, konzentration, datenspeicherung, skalierbare
    
Astute IT DACH
Published By: AstuteIT_ABM_EMEA     Published Date: Feb 28, 2018
Die digitale Transformation wird IT- und Geschäftsabläufe fundamental ändern. Sie erfordert eine einheitliche Datensicherungslösung, die in der Cloud ebenso zuverlässig funktioniert wie in virtuellen und physischen Umgebungen. Aber das ist noch nicht alles – Unternehmen brauchen eine Datenverwaltungslösung, die jederzeit für Datenübersicht und Verfügbarkeit sorgt. Durch die Cloud sowie physische und virtuelle Umgebungen werden Daten viel stärker fragmentiert. Nur eine Software definierte, technologisch unabhängige Methode sorgt für umfassende Schutz- und Verwaltungsoptionen für die Daten, unabhängig von deren Standort. Lassen Sie sich nicht von Ihrer Hardware einschränken!
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datenmanagement, backup, software, konzentration, datenspeicherung, skalierbare
    
AstuteIT_ABM_EMEA
Published By: Asure Software     Published Date: Jun 21, 2012
A school district in Missouri sought to optimize the booking and scheduling of its newly modernized conference and meeting spaces. Its old scheduling software was frustrating, as it was difficult to customize and configure. But after installing Meeting Room Manager, the schools are able to set specific room and equipment configurations, and post activities online as well as on a public viewing screen. Learn more.
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asure software, human resources, technology, hr management, productivity, employee
    
Asure Software
Published By: Asure Software     Published Date: Jun 21, 2012
A school district in Missouri sought to optimize the booking and scheduling of its newly modernized conference and meeting spaces. Its old scheduling software was frustrating, as it was difficult to customize and configure. But after installing Meeting Room Manager, the schools are able to set specific room and equipment configurations, and post activities online as well as on a public viewing screen. Learn more.
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asure software, human resources, technology, hr management, productivity, employee
    
Asure Software
Published By: Asure Software     Published Date: Jun 22, 2012
Meeting Room Manager now gives you the option to share your company's reservations and events with others via SocialView - an innovative new optional add-on that's essentially a public, shared online calendar, view-only interface that you control. Integrate this online calendar creator option into your internal or external website, and you'll be able to announce event information and room availability in an instant.
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asure software, desktop, technology, business, content management, application integration
    
Asure Software
Published By: Asure Software     Published Date: Jun 22, 2012
Organizations of all sizes also get a host of dynamic features that take productivity to dizzying heights - without complicated installs, headaches for your IT department, or long turnaround times.
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asure software, microsoft, desktop, technology, business, content management, application integration, outlook
    
Asure Software
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