Today, ERP is a cornerstone of many organisations’ tech infrastructure. Yet many of the solutions in play are legacy products, decades old and designed for an entirely different business landscape.
With industry leaders expressing concern that out-of-date ERP solutions have now become an impediment to competitive business, IDC set out to uncover what exactly modern companies need from their ERP systems, and why SAP S/4Hana seems so well placed to deliver.
Published By: Zendesk
Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center.
Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers.
Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
"High-profile cyber attacks seem to occur almost daily in recent years. Clearly security threats are persistent and growing. While many organizations have adopted a defense-in-depth strategy — utilizing anti-virus protection, firewalls, intruder prevention systems, sandboxing, and secure web gateways — most IT departments still fail to explicitly protect the Domain Name System (DNS). This oversight leaves a massive gap in network defenses.
But this infrastructure doesn’t have to be a vulnerability. Solutions that protect recursive DNS (rDNS) can serve as a simple and effective security control point for end users and devices on your network. Read this white paper to learn more about how rDNS is putting your enterprise at risk, why you need a security checkpoint at this infrastructural layer, how rDNS security solutio
Read 5 Reasons Enterprises Need a New Access Model to learn about the fundamental changes enterprises need to make when providing access to their private applications.
With the constant drumbeat of news reports about security breaches, cyber security is hard to ignore. Organizations understand that they need comprehensive security solutions, yet significant gaps remain. Malicious actors have evolved their methods to leverage the vulnerabilities of the Domain Name System (DNS), and attacks that utilize this vector are increasing in number.
We’re in the era of hybrid cloud, an integrated combination of public and private cloud environments. Most companies moving into the public cloud today are making strategic decisions about which applications should go to the cloud and which should stay on-premises. Get acquainted with hybrid cloud management strategies and solutions, and learn what critical components must be addressed as you plan your hybrid cloud environment.
Organizations are collecting and analyzing increasing amounts of data making it difficult for traditional on-premises solutions for data storage, data management, and analytics to keep pace. Amazon S3 and Amazon Glacier provide an ideal storage solution for data lakes. They provide options such as a breadth and depth of integration with traditional big data analytics tools as well as innovative query-in-place analytics tools that help you eliminate costly and complex extract, transform, and load processes.
This guide explains each of these options and provides best practices for building your Amazon S3-based data lake.
Modern solutions like CA PPM continue to raise the bar above last-generation IT demand management tools, continuously providing new features to ease the burden of the PMO, the financial manager, the resource manager and the product manager.
In the last few years, new vendors looking to exploit the large and increasingly influential project and portfolio management (PPM) market have developed modules that “snap” into their SaaS platforms. These vendors claim their tools are easy to install, easy to manage and save customers money. It sounds too good to be true. And for most organizations, it is.
Carefully consider whether you need a PPM solution that is only capable of providing low-level functionality for the project manager, or if your organization could benefit from PPM technology that provides 360-degree optics across your organization, delivers actionable business intelligence and enables extensive modeling and forecasting capabilities to make data-driven business decisions.
At a Glance
Today’s workforce has grown accustomed to using personal technologies that make communication easy and simplify their lives. But many enterprise tools haven’t kept pace. Most current project and portfolio management solutions fail to provide simple ways of performing everyday tasks. They don’t facilitate contextual communication that would help to solve problems, and they lack key functionality: the ability to narrow the focus to relevant data, to drill down for additional information and to efficiently forecast financials and model outcomes.
Download this whitepaper now to see how CA PPM brings more value to your business by providing 15 key features that remain unaddressed by other products on the market today.
Project and portfolio management or PPM software can make or break an organization’s ability to deliver.
The recent growth in portfolio management as a strategic business function has led to many vendors of software related to elements of project execution “bolting on” project and portfolio management (PPM) modules. This is a clear attempt to try and get a piece of a growing, lucrative market.
Twenty five years ago, PPM software was nothing more than project management software with the ability to publish or share information across projects. It was capable of doing a lot, but none of it was intuitive and therefore wasn’t particularly useful. Compared to today’s solutions, those products were dinosaurs. Since then, many vendors have invested a lot of money into their solutions, developing world-class offerings that can truly support effective management of the portfolio, and, more important, of the business that portfolio drives.
In a fast-changing app economy, agility and alignment are king. Without these attributes, it’s difficult to address top priorities around growth, customers and workforce. Organizations need to know that they’re developing and delivering the solutions that customers want when they want them. That means aligning the right resources to best-bet projects in order to roll out new offerings on time and within budget—and ultimately deliver value to the business.
Take steps to improve resource management today. Because when your people are engaged, your projects really move. Learn more about CA PPM resource management today by downloading this white paper.
Reconstructing resource management tools to simplify tasks, drive collaboration and facilitate action.
People who use technologies at home expect the same ease of use and intuitiveness for the tools they use in the workplace. But enterprise tools aren’t keeping up with the pace of change. Many product and portfolio management (PPM) solutions force resource managers to create entire workflows or navigate through multiple screens just to see the fundamental component of resource management—what their people are working on.
Resource managers also cite shortcomings such as no simple way to perform everyday tasks, communicate in context with others, drill down into key information, narrow the field of resources and forecast financials and model outcomes.
The latest version of CA Project & Portfolio Management facilitates core financial activities with the ease and familiarity of a spreadsheet.
Two years ago, CA began to reevaluate how organizations were leveraging their project and portfolio management solutions. Our goal was to identify ways CA Project & Portfolio Management (CA PPM) could better serve every user, from project, resource and financial managers to executive decision makers and team members.
CA PPM 15.3 simplifies the job of the financial manager with Microsoft Excel®-like functionality, embedded communication and collaboration features, and direct links to the industry’s most popular reporting and business intelligence tools.
L’emploi de technologies personnelles qui facilitent les communications et simplifient la vie est désormais ancré dans les habitudes des employés. Toutefois, de nombreux outils professionnels sont restés à la traîne. La plupart des solutions de gestion de portefeuilles de projets peinent à fournir des moyens simples pour l’exécution des tâches quotidiennes.
Elles ne facilitent pas la communication contextuelle qui aiderait pourtant à résoudre les problèmes, et elles manquent de fonctionnalités clés, comme la capacité de se focaliser uniquement sur les données pertinentes, d’accéder à des informations complémentaires et de correctement anticiper les résultats financiers et de modèles.
Un logiciel de gestion des portefeuilles de projets (PPM) peut faire la réussite ou l’échec d’une organisation.
Le récent boom de la gestion de portefeuille comme fonction métier stratégique a amené de nombreux éditeurs de solutions logicielles d’exécution de projets à « rajouter » à leurs produits des modules PPM (Project and Portfolio Management, gestion de portefeuilles de projets) dans une tentative claire de s’offrir une part du gâteau sur ce marché lucratif et en croissance.
Les solutions modernes telles que CA PPM continuent d’élever la barre en matière d’outils dernière génération de gestion de la demande IT en proposant en permanence de nouvelles fonctionnalités permettant d’alléger la charge des bureaux de gestion de projets (Project Management Office, PMO), des directeurs financiers, des gestionnaires des ressources et des chefs de produit.
Ces dernières années, de nouveaux fournisseurs cherchant à tirer parti du vaste marché toujours plus influent de la gestion de portefeuilles de projets (Project and Portfolio Management, PPM) ont développé des modules qui « s’intègrent » à leurs plates-formes SaaS. Ils se targuent du fait que leurs outils sont faciles à installer et à gérer et promettent des économies à leurs clients. Cela semble trop beau pour être vrai. Et pour la plupart des organisations, c’est malheureusement le cas.
Download this webcast today to hear guest speakers discuss and review key issues and themes around SD-WAN. Guest speakers will talk through recommendations on how to address the unique challenges that SD-WAN presents to network operations:
Industry expert panel discussion featuring:
-Shamus McGillicuddy, Senior Analyst, EMA
-Fred Estienne, Managed Solutions Architect, Bell Canada
-Paul Kohler, Director, Technical Alliances, Viptela
-Time Diep, Director Product Management, CA Technologies
Download and listen today!
In the digital era, businesses in every industry are becoming technology companies. New business models such as
“product as a service” (in which traditional manufacturers and distributors are driving new revenue streams by
integrating software-based services into their offerings) and new operational models, such as collaboration, social
business, and mobile platforms, mean that nearly every company is deriving at least part of its revenue from cloudbased
So, why are so many of these new cloud solution providers building their businesses on shaky foundations? The
truth is, when your business is based in the cloud, you need more than on-demand leased compute and storage
capacity. You need a cloud that is enterprise-grade, secure, and resilient. Equally important—and overlooked by
too many cloud solution providers—you need a cloud platform that is able to grow your business into the future,
supporting next-generation functionality like Artificial Intelligence (AI). No matter wh
Published By: Evariant
Published Date: Aug 22, 2018
Health systems that implement CRM-based engagement solutions stand to achieve significant strategic gains, from acquiring and retaining patients to supporting more positive clinical outcomes to increasing referrals to member providers and practices. Driven by easy access to rich consumer data and analytic profiling, as well as patient encounter histories, CRM-based engagement centers optimized for healthcare enable health system CSRs to quickly offer personalized responses to consumer or patient inquiries via multiple in- and outbound media, including telephone, email, social, and web.
World leader in design and manufacture of innovative sensing solutions that enhance safety, security, and energy efficiency.
For this manufacturers of high-tech imaging systems, monitoring accuracy and product quality are critical. Any quality problem could mean a part fails sooner than expected, or triggers a false alarm at a customer site that causes unnecessary panic.
By setting up automated manufacturing analytic workflows with the TIBCO StatisticaTM platform, the company can complete complicated processes in just a few minutes and improve product quality by decreasing the variability of everything they produce.
As map providers move to a highly modular, platform-centric approach, get an understanding of how fleet and logistics software providers can deliver more value in their solutions to enhance efficiency, productivity, and safety. In this report by Counterpoint Technology Market Research, learn why HERE’s Open Location Platform – described as super-rich, always up-to-date, and a neutral offering – is a leader in the location data arena.
This report outlines the reasons that organizations choose not to upgrade ERP solutions, and
cautions against this approach, by supplying research that illustrates the benefits of keeping
your ERP current and up-to-date.
Published By: Lookout
Published Date: Apr 18, 2018
Mobile security is making the role of today’s CISO more complicated than ever. Watch the webinar for a discussion of current threats, a review of mobile security solutions, and best practices for adoption and implementation.
Published By: Cohesity
Published Date: Aug 24, 2018
As one of the nation’s largest and most sophisticated controlled-temperature food distribution companies, Burris Logistics offers over 60 million cubic feet of freezer warehousing space in 15 strategic locations along the East Coast.
For over 90 years, Burris has been a family-owned, family-run business that employs over 1500 people. Burris has built a solid reputation through strong culture, people and commitment to its customers - all reasons why national leading retailers turn to them for custom supply chain solutions.
Download this case study to learn how Cohesity helped Burris Logistics reduce their backup windows by over 80%.
Complete enterprise security requires coordination. Firms must integrate the technologies and data that come from the endpoint and network
layers to make accurate decisions that ensure optimal threat detection, containment, and remediation. Unfortunately, too many firms rely on a
huge variety of solutions that require manual integration and correlation, leading to wasted time and poor threat detection. Security leaders
must automate these processes to eliminate detection lag and improve prevention efforts.
"What would you do if you didn’t have to rely on disparate analytics solutions to meet the needs of business users while following the rules of IT?
View this 'Charting Your Analytical Future' webinar to learn about a world of innovation and independence for users that does not limit the confidence and controls of IT.
With the cognitive-guided self-service features available in IBM business analytics solutions, more users than ever before can get the answers they need. Next-generation business analytics capabilities make it possible to access relevant data, prepare it for analysis and understand performance. But it doesn’t stop there. Users can package the results in a visually-appealing format and share them throughout the organization.
Don’t miss this opportunity to hear how you can:
* Benefit from advanced analytics without the complexity
* Operationalize insights and dashboards from a collection of trusted data sources
* Tell your story with rich visualizations and geospati