Published By: LogMeIn
Published Date: Mar 19, 2015
Many organizations are making fundamental changes to their organizational structures, delivery models are changing, support organizations are adding new capabilities, and mission statements are changing at breakneck speed. Our support organizations are adding new services, taking on new roles and responsibilities, engaging in different ways with their customers, and consolidating many operational functions to create a scalable delivery model that is focused on customer success and outcomes within a cost structure that meets the company’s revenue, cost, and margin goals. This report will explore some of these issues, and how support organizations can make the shift needed to meet their customers' needs.
California is the world’s eighth-largest economy, and its IT challenges exceed those of many national governments. That was particularly true during the budget crisis that began in 2008. In the face of severe budget cutbacks, state agencies needed to radically change the way they operated to keep meeting their missions to serve citizens.
The State of California sets a new standard for IT with Shared Services. Learn how the California Natural Resources Agency harnessed the power of cloud computing to reduce IT capital costs by 42% and speed up service delivery by 70%.