Published By: Aberdeen
Published Date: Jun 17, 2011
Download this paper to learn the top strategies leading executives are using to take full advantage of the insight they receive from their business intelligence (BI) systems - and turn that insight into a competitive weapon.
Changing attitudes to data privacy leave many firms in a precarious position. When there is so much regulatory variation in different markets, how do firms balance their responsibility for customers’ data with maximising value from that data?
Listen now to discover:
• The current state of play for data privacy – understanding what your customers want and what the regulators want
• How to lay solid foundations to help you adapt to the changing landscape
• How to ensure your privacy strategy supports growth.
"Cisco has been named in the first ever Gartner ‘Voice of the Customer’ report for the Secure Web Gateways (SWG) market for Cisco Umbrella.
Gartner Peer Insights is a peer review and ratings platform designed for enterprise software and services decision makers. This document synthesizes Gartner Peer Insights’ content in the SWG market for 2018.
Gartner states that ""this peer perspective along with the individual detailed reviews, is complementary to expert research and should play a key role in the customer buying process.""
This report includes:
- SWG Peer Reviews and Ratings
- Vendor comparisons
- Reviewer demographic"
Companies typically begin with a
basic approach to sales tax: figure out the requirements of the state
in which they’re headquartered, register with that state, and start collecting sales tax from customers in that state. That approach may work for a while,
but as your business expands into new states (whether you have a physical presence there or not), the risk of non-compliance with sales tax becomes significant.
Smart finance leaders know they need to have a sales tax
compliance strategy before they start getting notices from state tax authorities.
According to the latest research from Gartner, SOAR solutions are gaining visibility and real-world use driven by early adoption to improve security operations centers (SOCs).
The first market guide from Gartner to cover the SOAR solution market provides analysis and direction on the current state of the SOAR market, as well as recommendations and key findings to help security and risk management leaders evaluate how a SOAR solution can improve their ability to prioritize security operations activities, formalize triage and incident response, and automate response.
Real estate and facilities executives work across a broad agenda, from supporting business growth to improving building performance. Where should technology fit in and when is the right time to review your options? Independent research firm, Verdantix, explores the multiple trends profoundly changing real estate management and driving the need for a refreshed technology strategy. Download your complimentary report and learn more.
Continuous data availability is a key business continuity requirement for storage systems. It ensures protection against downtime in case of serious incidents or disasters and enables recovery to an operational state within a reasonably short period. To ensure continuous availability, storage solutions need to meet resiliency, recovery, and contingency requirements outlined by the organization.
“EDR alone is simply not enough to empower security pros to detect, investigate, and respond to attacks at the pace they need to keep up with modern attackers. A broader detection and response approach is needed.”
Register now and receive this exclusive white paper. Dave Gruber, ESG Senior Analyst takes a look at how you can increase the efficiency and effectiveness of detection and response through XDR, along with:
• Strategic insight into the current state of threat detection and response, providing you with ESG’s comprehensive research and findings.
• Current challenges affecting today’s organizations, including the time and resources required and numerous gaps that EDR exposes.
• Valuable foresight into what’s next and how XDR—detection and response across email, endpoint, servers, cloud workloads, and network—can help solve these issues.
In the beginning of 2019, a National Safety Council (NSC) study revealed that for the first time in US recorded history, the odds of dying from an opioid overdose (1:96) surpassed those of dying in an auto accident (1:103).
As a result, opioid overdoses are now the number one cause of preventable injury deaths in the United States.
The growing trend of opioid-related workplace incidents is a major concern for supply chains across the world. In fact, a recent study by Massachusetts Department of Public Health shows higher opioid overdose incidents occurring in industries that have a higher chance of worker-related injury. Among these, construction and manufacturing are the two industries most heavily affected.
This whitepaper discusses tips for dealing with the opioid epidemic and gives clarity around OSHA drug testing regulations.
Published By: CheckMarx
Published Date: Sep 12, 2019
Financial services organizations operate under a host of regulatory standards. This makes sense, as the assets and information managed by these firms are valuable, sensitive, and targeted by sophisticated cyber attackers daily.
Compounding these challenges is the large volume of personally identifiable information (PII) that financial organizations handle regularly. PII is subject to many compliance regulations, notably the General Data Protection Regulation (GDPR), which regulates not only the processing of personal data, including PII, relating to individuals in the EU, for also any organization that processes personal data of EU residents.
For US banking consumers, Section 5 (Unfair or Deceptive Acts or Practices) of the Federal Trade Commission Act and numerous state regulations enforce basic consumer protections, which financial organizations must also uphold.
On average, enterprises processed over 200,000 spend transactions last quarter. Finance teams that use artificial intelligence in their spend audit reviewed 100 percent of transactions, versus 2-10 percent of expense reports and 5-10 percent of invoices for teams that didn’t.
On average, enterprises processed over 200,000 spend transactions last quarter. Finance teams that
use artificial intelligence in their spend audit reviewed 100 percent of transactions, versus 2-10 percent
of expense reports and 5-10 percent of invoices for teams that didn’t.
Learn the benchmarks from 1,000 companies in the trending report, "The State of AI in Business Spend".
Expense audit authority, Ray Pell, will step you through AI-based expense audit how-tos and critical policies for a step-wise function improvement in your expense audit process.
Disruptive technologies are transforming our world. The challenge is to make sense of them in a way that delivers competitive advantage and a superior customer experience.
Read this report to discover:
• the four key characteristics of organisations doing this successfully
• the ‘Six Pillars’ framework for customer experience excellence
• real-world insights from global CX leaders
• insights into the state of CX in 14 different countries.
Omnichannel is one of those words everyone
uses, but few use correctly. It’s not another word for
multichannel. It’s a different state of existence.
In our experience, multichannel is the ability to interact
with customers across many different channels, but
not necessarily in a cohesive fashion. As new channels
become available, they are “bolted on” to existing
customer experience infrastructure such as CRM
or customer support systems. Too frequently, the
management of these channels becomes siloed (web
versus in-store sales, for example). The effect of this from
the customer experience standpoint can be disjointed
and jarring. For example, the resolution of an issue
following a customer conversation with an associate
in the contact center may not be reflected when the
customer goes online or into a store.
Yet the ability to offer multichannel service experience is
table stakes for today’s business. If you’re not available in
the channels where customers want you to be, you cease
Published By: Mimecast
Published Date: Oct 02, 2019
Forrester Research provides insights into the key trends that are impacting your business today. The Information Archiving Now Tech report is an invaluable tool for anyone actively considering or comparing Information Archiving solutions.
No matter where you sit in your organization, this is a must-read to help you build a modern, secure archive that’s purpose built for e-discovery, compliance and end-user productivity. With a credible, side-by-side comparison of leading products, you can make a more informed investment that best fits the diverse needs of your business.
NICE inContact has been recognized as a Leader in the new Gartner report:Magic Quadrant for Contact Center as a Service, North Americafor the fifth consecutive year. NICE inContact achieved the highest and furthest overall position for its ability to execute and completeness of vision.
There has never been a better time to modernize to a cloud contact center. Make a smart buying decision with new, independent analysis of leading cloud contact center providers, including NICE inContact.The 2019 Gartner Magic Quadrant Report for CCaaS includes a rigorous, independent evaluation of all the leading cloud providers to help you select the right tech partner for your contact center.
Download your complimentary copy of the report that includes:
• Gartner’s independent evaluation of the Contact Center as a Service market
• Why NICE inContact continues to be named a Leader
• Vendor strengths and cautions to aid in your buying process
NICE inContact has been recognized as a Visionary with the furthest overall placement for Completeness of Vision in 2019 Gartner Magic Quadrant for Contact Center as a Service, Western Europe.
The Gartner report states, “A single contact center application supporting all channels offers better support for familiar tools applied across all interaction-handling scenarios, and the ability to leverage a cloud application ecosystem to build out more customer-centric capabilities.”
Containers have become the new infrastructure
standard for development teams. While the “DIY
container approach” (un-orchestrated containers)
still has its use cases (e.g. low latency, longer
compute jobs, predictable traffic), production-grade
deployments require orchestration. DevOps teams
are increasingly leveraging the benefits of Kubernetes
and accelerating its adoption, taking it from a 27%
adoption rate in 2018 to a 48% adoption rate in 2019
according to the RightScale “2019 State of the Cloud
Report,” from Flexera. The same report also positions
Amazon Elastic Kubernetes Service (Amazon EKS)
as one of the fastest-growing managed Kubernetes
offerings available, with a 44% adoption rate.
Previously, containers were a technology deployed
by individual teams – and were typically used for
“application testing” in the enterprise world. Today,
many organizations are now not only seeing the
benefits of operationalizing containers to deploy
production applications, but also re-positioni
With the current state of the economy, IT executives are being asked to stretch their budgets in order to keep their businesses profitable. In 2008, Median IT spending per user fell to $6,667 from the previous year's $7,397, according to Computer Economics. This represents a 6.2% reduction, consistent with the fact that IT managers were supporting an increasing number of users without corresponding increases in IT spending. IT spend continued to decline in 2009 and uncertainty and caution is still prevalent in 2010.
Email is the primary communication system and file transport mechanism used in organizations of all sizes. Email systems generate enormous amounts of content that must be preserved for a variety of reasons, including:
-Compliance with local, state, federal and international statutory requirements
- Electronic discovery requirements and best practices
- Knowledge management applications
- Disaster recovery and business continuity
The importance of nurturing a talented workforce cannot be understated. It enables your organization to perform effectively today, while also preparing you for future growth. But in reality, how many are companies actually nurturing their employees?
Today’s CIOs no longer just oversee technology. They are now
key strategists who guide their organizations and give them
the tools they need to stay competitive. A study by Forbes
Research stated that five years ago, a CIO’s most critical
skill was deploying technology. Now, the #1 way that CIOs
provide value is by contributing to the corporate strategy, so
they can advance business objectives and drive revenue.1
In particular, CEOs rely on the CIO for guidance around
digital transformation. Organizations must transform how
they operate and take advantage of new technologies to
better engage customers and employees.
Digital transformation falls squarely on the shoulders of IT
leaders. CIOs are under pressure to drive transformation –
overcoming barriers such as cultures that are resistant to
change, employees who want to upload files anywhere,
and increased concerns about data security.
CEOs also expect CIOs to achieve results now. The
longer you wait, the more likely you will fall beh
This research finds that huddle spaces deliver tremendous value to businesses, with 9 out of 10 participants stating the adoption of open space environments is increasing the need for these huddle spaces. Huddle spaces require a wide variety of technologies to enable users and the business, such as audio and video conferencing abilities, digital whiteboards and scheduling solutions. Users stated that ease of use, solution reliability, and similar technology in each huddle space is key to their productivity. But nearly 8 out 10 users shared they were frustrated with meeting room technology recently. These problems generate support calls to IT on a weekly, if not daily, basis
Published By: Cisco EMEA
Published Date: Mar 08, 2019
And then imagine processing power strong
enough to make sense of all this data in every
language and in every dimension. Unless
you’ve achieved that digital data nirvana (and
you haven’t told the rest of us), you’re going
to have some unknowns in your world.
In the world of security, unknown threats exist
outside the enterprise in the form of malicious
actors, state-sponsored attacks and malware
that moves fast and destroys everything
it touches. The unknown exists inside the
enterprise in the form of insider threat from
rogue employees or careless contractors –
which was deemed by 24% of our survey
respondents to pose the most serious risk to
their organizations. The unknown exists in the
form of new devices, new cloud applications,
and new data. The unknown is what keeps
CISOs, what keeps you, up at night – and we
know because we asked you.