strategic management

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Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn the performance “metrics that matter” for the contemporary contact center, as the definition of efficient customer service evolves.
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contact center, strategic planning, budgeting tools, customer experience, big data, budgeting tools, workforce management, data solution, planning solutions
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Apr 23, 2014
Customer Experience (CX) and Net Promoter Score (NPS) are two of the benchmark measurements companies now use to gauge customer satisfaction. And to understand how budgetary decisions impact CX and NPS outcomes, companies are turning to advanced contact center technology for strategic planning and big data. But business requirements to manage these outcomes successfully must incorporate back-office operations as well as the contact center. Read why.
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contact center, contact center strategy, customer experience, optimization, strategic planning, budgeting tools, workforce management solutions, call center, contact communications, big data, business analytics
    
Interactive Intelligence
Published By: CBRE     Published Date: Oct 11, 2016
Real estate serves as a tangible expression of the strategic decisions a company makes. Leading commercial real estate firm, CBRE, explores holistic real estate management approaches that organizations take within the broader business context for utilizing the workplace to help drive better business performance. Download the white paper now.
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workplace, commercial real estate, occupier, cbre, outcomes
    
CBRE
Published By: IBM     Published Date: Feb 02, 2009
Sign up for the webcast and you will learn: The strategic benefits of a robust information infrastructure for performance management, How to take immediate action if your operating reporting has data latency challenges, How to drive broader adoption in the business by addressing critical data challenges, Why the combination of IBM and Cognos, an IBM company, accelerates the delivery and quality of the information needed to drive business performance.
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ibm, business optimization, performance management, cognos, robust information infrastructure, data latency, data quality challenges, data fragmentation, critical data challenges
    
IBM
Published By: IBM     Published Date: Sep 10, 2009
In today's business climate, IT organizations need to demonstrate their ability to add value. This white paper from Macehiter Ward-Dutton - an IT advisory firm that specializes in issues of IT-business alignment
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the new face of it service management, ibm, aligning business, neil ward-dutton, it architecture, integration, management, organisation and culture, soa, itsm, itil
    
IBM
Published By: IBM     Published Date: Sep 10, 2009
"Get this white paper to learn 10 ways senior executives can more effectively manage their assets in an uncertain economy. David Berger, a Partner at Western Management Consultants, outlines strategies that help to avoid any damage, as well as improve in productivity and profitability.
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ibm, david berger, strategic asset management, asset integration, total lifecycle asset management, risk management, supply chain optimization
    
IBM
Published By: HP Service Management     Published Date: Sep 03, 2008
In this first chapter of "The Shortcut Guide to IT Service Management and Automation," you will be led through a step by step analysis of your company's IT and business relationships, providing you with a basis for a strategic plan to turn service lifecycle management into a valuable business asset. Author and compliance expert Rebecca Herold demonstrates how technology acts as a strategic differentiator by enabling business growth, driving operational efficiencies to lower maintenance costs, optimizing outcomes, and reducing IT risks.
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itil, itil v3, bsm, bsa, dca, itsm, it service management, operations, it operations, cmdb, automation, service, service management, service desk, lifecycle, life cycle, hpsm, hp sm, hp service management
    
HP Service Management
Published By: Cornerstone OnDemand     Published Date: Jan 25, 2011
Most talent management solutions are missing the one critical component that will make positive business impacts a reality - learning. The "Failing to Learn" whitepaper helps outline the best combination of learning management system and talent management application that will maximize revenue growth by addressing learning's role in onboarding, performance, succession, compensation, and social networking.
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cornerstone ondemand, talent management, learning management, human resources, compensation, onboarding, performance, benefits
    
Cornerstone OnDemand
Published By: Crowdcast     Published Date: Mar 09, 2010
Leverage the tacit knowledge in your organization to improve decision making, increase control, and proactively reduce risk.
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crowdcast, collective intelligence, strategic planning, sap, it project management, project management, project, business intelligence
    
Crowdcast
Published By: Crowdcast     Published Date: Mar 09, 2010
Leverage the tacit knowledge in your organization to improve decision making, increase control, and proactively reduce risk.
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crowdcast, collective intelligence, strategic planning, sap, it project management, project management, project, business intelligence
    
Crowdcast
Published By: EMA     Published Date: Sep 23, 2013
Join Steve Brasen, EMA Managing Research Director, and Kimber Spradlin, IBM Product Marketing for Endpoint Manager, for this informative, on-demand Webinar where the latest unified endpoint management research is revealed. Learn the strategic management processes necessary to empower a mobile workforce with the agility to adapt to rapidly evolving business requirements. Topics discussed include: • Securing devices without impeding user productivity • Expanding management processes to address increased device heterogeneity • Supporting employee-owned devices • Simplifying practices for delivering business IT services • Enhancing user flexibility in accessing IT resources necessary to achieve business goals
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ibm, ema, on-demand webinar, endpoint management, mobile workforce, strategic management, technology, productivity
    
EMA
Published By: SAP     Published Date: Jul 17, 2012
There is growing evidence that more pervasive BI and analytics have a direct impact on competitiveness. Better decision making is more important when resources become restricted during a recession, so BI and analytics projects will still appeal to management. However, justifying large capital outlays for software will be challenging unless short-term benefits can be directly correlated with the investment. As more incremental projects are undertaken, it will be important to execute these projects within the long-term strategic plan of organization wide decision management. Read an active Q&A session with Dan Vesset, IDC Program Vice President of Business Analytics on building a successful enterprise BI strategy.
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business intelligence, analytics, management
    
SAP
Published By: CDW     Published Date: Feb 24, 2015
Software asset management (SAM) solutions promise to fix all that. They present a set of tools, practices and processes that take the uncertainty out of software licensing and enable organizations to fully optimize software inventories.
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software license, software compliance, software asset management, sam, strategic license management, cloud-based services, virtualization
    
CDW
Published By: Sage     Published Date: Jan 30, 2015
As organizations look for more ways to increase productivity and profitability, human resources departments are being asked to provide more strategic input to executives. Doing so requires tools that improve access to timely, accurate information for enhanced business decision making. If you don’t have a human resource management system (HRMS), HR can end up spending too much time on repetitive day-to-day tasks like paperwork while struggling to deliver meaningful workforce insights. The right HR management software can help the HR team increase control over employee data, optimize productivity, and take employee engagement to the next level, so you can deliver the future workforce your organization needs to succeed. This white paper discusses the five areas to keep in mind when evaluating solutions to find an HRMS that’s a good fit for your business.
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sage, hr management, hr software, hrms, hr team, evaluating solutions, human resources
    
Sage
Published By: Xyleme     Published Date: May 06, 2015
When learning content is strategic to your business, as it is at Paychex, how do you evolve your content strategy and management practices for maximum impact, efficiency, and alignment? In this session, viewers will learn the critical elements of a content strategy, the pros and cons of single-source authoring and publishing, and some best practices for leading your organization to efficient and effective learning content.
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paychex, learning content, content strategy, management practices, single-source authoring, collaborative authoring, human resources
    
Xyleme
Published By: BlackLine     Published Date: Feb 17, 2016
Many senior finance executives want their department to play a more strategic role in the management and operations of their company. They believe there is value in shifting their focus from processing transactions to higher-value functions in order to be able to make more substantial contributions to the success of the organization. Continuous accounting can serve as the foundation for transforming the role of the department.
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finance, accounting, finance transformation, finance strategy
    
BlackLine
Published By: CyberSource     Published Date: Apr 25, 2018
With today’s customers demanding fast and seamless experiences, it’s critical that merchants’ payment technology evolve just as quickly. Read this guide to discover why payment is strategic to business operations today and how to master payment management to drive business success.
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CyberSource
Published By: Adverity     Published Date: Jun 15, 2018
Master Your Client's Data To Build An Advertising Agency For The Future This is the first part of our ebook Strategic Playbook For Data-driven Advertising Agencies. In this instalment we cover how agency executives can benefit from their client's data to maintain a sustainable, future-proof business in times of digital transformation. Scaling your business with Marketing Intelligence Building a data strategy to stay ahead of the curve Mastering the end-to-end data management process Once you decide to master your data, you will be rewarded with deep, meaningful insights and happy long-term clients that get the most out of their data. We know it’s worth it! Signup and download the 28-page pdf-document to understand how data will secure your spot in the future advertising industry.
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marketing business intelligence, saas marketing optimization, measuring marketing performance, roi analytics, automated report generator, performance based marketing, online marketing data, roi metrics, marketing reports, roi reporting, reporting generator, automated reporting tool, marketing dashboard, marketing data, marketing intelligence, report software, marketing reporting, marketing metrics, performance marketing, marketing performance
    
Adverity
Published By: MoreVisibility     Published Date: Dec 19, 2017
As the approach to strategic business decision making becomes more and more data driven, a method for consolidating our various data sets, which are often spread across multiple systems becomes exceedingly important. Two of the biggest players in data driven decision making are website analytics platforms and customer relationship management systems. The former includes accumulating data on top of the funnel behavior such as site traffic origins, lead generation, content consumption tracking, device usage, and overall site behavior. While the latter has a focus more on bottom of the funnel activity such as lead nurturing, customer status, lifetime value, etc. Lastly, without communication between these two essential platforms, a complete understanding of your customers, from lead to longtime client, may never be possible. A web analytics (Google Analytics) and CRM integration provides you with a 360 degree view of your customer base, so that you can understand not just what PPC efforts
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MoreVisibility
Published By: Cornerstone OnDemand     Published Date: Feb 24, 2011
Now more than ever, organizations must integrate talent issues into the strategic business planning process. With a clear understanding of the needs of the company, business leaders can use the principles of talent management to address capability gaps as part of their overall management processes. This new focus on "The Business of Talent."
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cornerstone, talent management, business continuity, business performance, globalization, recession, planning, economic, staffing
    
Cornerstone OnDemand
Published By: Workfront     Published Date: Jan 22, 2015
Are workplace zombies killing productivity? Is frustration and discouragement spreading through your team like a virus? The Working Dead can show up in any workplace. You need to identify these zombies in your workplace and cure them before you have a workplace zombie apocalypse on your hands. Use this guide and learn how to: • Turn chaos into process • Unite team members around strategic priorities • Transform confusion into clear-eyed efficiency Bring your team back from the undead—back to doing the work they enjoy. Get this guide and start defending your office today!
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workplace environment, strategic priorities, clear-eyed efficiency, productivity, time management
    
Workfront
Published By: Oracle     Published Date: Nov 27, 2013
Fact: In the next three years, 53% of CFOs estimate that over half of their enterprise transactions will be delivered through the cloud, up from the 12 percent who use that delivery mechanism today. In addition to non-core business processes like project management and email, strategic CFOs are also starting to embrace the cloud to deliver core ERP processes, including financial management, human capital management, and procurement. Rather than view the cloud just as a cost-saving platform, they recognize the strategic benefits that the cloud delivers to get critical growth initiatives up and running quickly, whether that’s using the cloud to quickly upgrade to a new application, or delivering new mobile or analytical capabilities to employees.
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cloud crm, technology, business needs, best practices, crm solution, solution at scale, sales, marketing, customer relationship management, pipeline
    
Oracle
Published By: Oracle     Published Date: Jan 16, 2014
Oracle Talent Cloud was developed using a holistic approach, so HR leaders can manage everything from recruiting, compensation and goal and performance management to employee learning and talent review, in a single, cohesive SaaS-based system.
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zenithoptimedia, oracle, talent management, talent cloud, human capital management, accelerating businesses, global technology, operational complexities increase, hcm solutions, manage growth globally, range of deployment, best talent management, talent management strategies, increase engagement, speed productivity, social and mobile capabilities, achieve operational efficiencies, hr data, lower operating costs, business activity monitoring
    
Oracle
Published By: Oracle     Published Date: Jan 16, 2014
Oracle Talent Cloud was developed using a holistic approach, so HR leaders can manage everything from recruiting, compensation and goal and performance management to employee learning and talent review, in a single, cohesive SaaS-based system.
Tags : 
zenithoptimedia, oracle, talent management, talent cloud, human capital management, accelerating businesses, global technology, operational complexities increase, hcm solutions, manage growth globally, range of deployment, best talent management, talent management strategies, increase engagement, speed productivity, social and mobile capabilities, achieve operational efficiencies, hr data, lower operating costs, business activity monitoring
    
Oracle
Published By: Oracle     Published Date: Jan 16, 2014
Oracle Talent Cloud was developed using a holistic approach, so HR leaders can manage everything from recruiting, compensation and goal and performance management to employee learning and talent review, in a single, cohesive SaaS-based system.
Tags : 
zenithoptimedia, oracle, talent management, talent cloud, human capital management, accelerating businesses, global technology, operational complexities increase, hcm solutions, manage growth globally, range of deployment, best talent management, talent management strategies, increase engagement, speed productivity, social and mobile capabilities, achieve operational efficiencies, hr data, lower operating costs, business activity monitoring
    
Oracle
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