Published By: Genesys
Published Date: Jun 27, 2019
Your call center tech stack is a mess, and it’s hard to figure out where you even start to unravel it all. This ebook covers the basics of consolidating technology, where to begin and what to consider as you develop your plan to streamline your infrastructure and tech.
There are many things to consider including:
Infrastructure, both aging and new
Existing tech and limitations
Users, training and business needs
This ebook provides an overview to get your wheels turning in preparation for a move to better technology. Read it now if your future holds new call center tech.
A growing business can mean early mornings, late nights, business trips, impromptu meetings - the list goes on. With all this growth also comes the need to streamline and manage costs, all while keep your employees happy. Especially when it comes to the travel portion. Often one of the most costly line items, implementing the right travel practices at any stage of growth can make a significant impact on your team and overall business. In this guide, we break down the best travel practices to keep employee morale high and move your business forward.
CA Dynamic Capacity Intelligence from CA Technologies is an easy-to-use, fully automated and intelligent capacity management and realtime dynamic capping solution. The solution is designed to streamline your ability to monitor and effectively manage SLAs and improve operational efficiency. It helps IT to achieve rapid value by enabling priority mainframe workloads to the required capacity to meet SLAs while at the same time helps remove the guesswork for MLC pricing.
Innovation in business mobility is adding up to opportunity for the enterprise— opportunity to accelerate employee productivity, increase collaboration, and streamline business processes through mobile applications. At the same time, IT organizations are keen to control costs and maintain safeguards around their
corporate information. With the goal of striking a balance between opportunity and control, increasing numbers of IT decision makers are adopting enterprise mobility management (EMM) solutions.
But how do you know your organization is poised to make the move to EMM, or if you should be leveraging more from an existing EMM solution? Here are five cues to consider that the time is right to adopt EMM for your organization.
Published By: BlackBerry
Published Date: Mar 12, 2013
It’s now easier than ever to tap in to the power of BlackBerry® Technical Support Services. Find out what’s changing, and learn about BlackBerry Readiness Services designed to streamline your move to BlackBerry® 10.
"Today’s workforce has become more dynamic than ever. Is your performance management strategy caught up to the times? Traditional performance management strategies often alienate employees, inhibit growth, occur too infrequently, and produce a nightmare of paperwork. Check out these five simple talent management trends that can help you streamline your performance initiatives:
• Reduce or eliminate documentation
• Focus more on coaching and development
• Move toward guidance vs. guidelines
Download 5 Easily Adoptable Trends in Performance Management and learn how to enable managers to create an honest, open, and free-flowing approach to performance management. Get higher engagement and greater productivity from your employees by following these trends. "