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Published By: Webroot     Published Date: Nov 02, 2012
When IT administrator, Ty Smith deployed SecureAnywhere Business - Endpoint Protection, system wide, it quickly became clear that he had made the right choice, both from a security standpoint and a financial one.
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endpoint security, endpoint protection, malware protection, antivirus software, case study
    
Webroot
Published By: Webroot     Published Date: Nov 07, 2012
This case study describes how globally dispersed technology company, Cascade Microtech addressed concerns about Web Security.
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case study, web security, cloud, mobility, mobile security, web security solutions
    
Webroot
Published By: Webroot     Published Date: Nov 08, 2012
To Protect Mobile Users and Globally Dispersed Locations, Cascade Microtech Chooses Webroot for Web Security in the Cloud.
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mobile users, mobility, case study, it security, web security, cloud computing
    
Webroot
Published By: Blue Coat Systems     Published Date: Jul 18, 2013
Data breaches have become a fact of life for organizations of all sizes, in every industry and in many parts of the globe. While many organizations anticipate that at some point a non-malicious or malicious data breach will occur, the focus of this study is to understand the steps organizations are taking—or not taking--to deal with the aftermath of a breach or what we call the Post Breach Boom. Sponsored by Solera Networks, The Post Breach Boom study was conducted by Ponemon Institute to understand the differences between non-malicious and malicious data breaches and what lessons are to be learned from the investigation and forensic activities organizations conduct following the loss or theft of sensitive and confidential information. The majority of respondents in this study believe it is critical that a thorough post-breach analysis and forensic investigation be conducted following either a non-malicious or malicious security breach.
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data, non-malicious, malicious, ponemon, solera network
    
Blue Coat Systems
Published By: VMWare - vFabric     Published Date: May 10, 2012
By migrating all web applications to VMware vFabric tc Server, DSD achieved fast testing and live deployments, proactive problem solving and high website availability. This case study is essential reading for anyone interested in quick turn around!
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vfabric, vmware virtualization, server virtualization, desktop virtualization, public cloud, private cloud, virtual machine, vmware
    
VMWare - vFabric
Published By: VMWare - vFabric     Published Date: May 10, 2012
Read this case study to learn how tc Server helped Intela increase productivity, improve application performance and availability, save on costs and more.
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vfabric, vmware virtualization, server virtualization, desktop virtualization, public cloud, private cloud, virtual machine, vmware
    
VMWare - vFabric
Published By: VMWare - vFabric     Published Date: May 10, 2012
Read this case study to understand how VMware vFabric tc Server delivered more efficient application deployment, improved server deployment and management and rapid response time.
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vfabric, vmware virtualization, server virtualization, desktop virtualization, public cloud, private cloud, virtual machine, vmware
    
VMWare - vFabric
Published By: Red Hat     Published Date: Jan 01, 2013
A study of 21 companies commissioned by Red Hat, found that infrastructure platforms based on Red Hat Enterprise Linux experienced 34% lower total cost of ownership per user compared to platforms running Windows Server. Included were server infrastructure costs, staffing efficiencies, and lost productivity.
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red hat enterprise, reduce tco, total cost of ownership, infrastructure, operational costs, server infrastructure, server costs, hardware maintenance
    
Red Hat
Published By: Oracle     Published Date: Aug 08, 2013
Oracle’s Global Customer Experience report surveyed more than 1,300 executives across 18 countries on the state of customer experience. This study, one of the largest of its type ever undertaken, yields crucial new insights on the challenges, strategies and lessons learned for succeeding in the customer experience era. Visit the Global Customer Experience Survey Microsite to read the complete research results or to use the CX Benchmarking tool to see where your organization stands.
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oracle, global customer experience, cx benchmarking
    
Oracle
Published By: Oracle     Published Date: Aug 15, 2013
Oracle’s Global Customer Experience report surveyed more than 1,300 executives across 18 countries on the state of customer experience. This study, one of the largest of its type ever undertaken, yields crucial new insights on the challenges, strategies and lessons learned for succeeding in the customer experience era. Visit the Global Customer Experience Survey Microsite to read the complete research results or to use the CX Benchmarking tool to see where your organization stands.
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customer experiences, customer service, oracle, rightnow cloud, cloud, crm
    
Oracle
Published By: Venafi     Published Date: Mar 26, 2015
This technical case study addressing key and certificate security issues is designed for security conscious enterprises to understand real-life attack scenarios that threaten their businesses in today’s world. This white paper demonstrates a recent attack that used cryptographic keys and digital certificates as well as guidance on how to protect certificates and keys and quickly discover and remediate breaches. This paper should be read by more technical IT security sta? who are interested in detailed attack methods and remediation tactics. The executive summary is intended for IT Security leaders (CISOs and their direct reports) and addresses the proof-of-concept attack impacts on the business.
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secutiry, certificates, keys, security attacks, business
    
Venafi
Published By: HP Inc.     Published Date: Feb 03, 2016
Every day an average of 30,000 new websites are identified as distributing malicious code to site visitors. This helped contribute to the 43% of U.S. companies that experienced data breaches in 2014 alone. But not all dangers to computers and laptops come from malicious code picked up over the Internet. A study by IDC and the National University of Singapore revealed that in 2014, businesses worldwide would spend nearly $500 billion to deal with the problems caused by malware on pirated software.
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HP Inc.
Published By: Akamai Technologies     Published Date: Apr 25, 2018
How Lowe’s, a Fortune 50 retailer, transformed into a omnichannel commercial success with digital performance management. In this case study, learn how Lowe’s transformed into a performance culture and delivered: Over USD$1 billion in eCommerce sales driven with growth in traffic and conversion Slashed average page load speed by half Correlated site performance with sales impact using predictive analytics Established data-driven decision making for increased customer focus and revenue
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lowes, omnichannel, foundation, akamai, digital, performance, management, ecommerce
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Jul 02, 2019
In today’s markets, customer identities and the personal data associated with them are among the most critical and valuable assets of any enterprise. Managing these digital identities — from first registration and login to the later stages of the customer relationship — and extracting business value from the associated data are complex tasks, commonly referred to as customer identity and access management (CIAM). When implementing a system to collect, manage, and utilize digital identity and customer data, companies have two basic choices: in-house development or buying a dedicated solution from a vendor specialized in CIAM (i.e., build vs. buy). Read this white paper for an in-depth analysis of CIAM implementation options, including: ? Must-haves for a successful, enterprise-grade CIAM system ? Pros and cons of implementation options, ranging from in-house software development to commercial off-the-shelf solutions ? A real-world case study that illustrates the ROI of an effective CI
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Akamai Technologies
Published By: Pega     Published Date: May 24, 2016
Technology is empowering today’s consumers like never before. Consumers are getting used to buying, communicating and interacting with service providers whenever and however they want. Downtime is unacceptable and as a result broadband and telco providers are constantly put to the test with regards to customer service. There is an enormous disconnect between what customers expect and what broadband and telco providers are actually providing. All customers want to be understood as individuals, but this need is not always being met. Moving forward, broadband and telco providers need to differentiate themselves and provide innovative solutions in order retain as well as gain new customers. It is no surprise that nearly half of broadband/Telco providers believe customer service is a critical competitive differentiator. Download this research study and learn how broadband and telco providers can improve customer service.
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Pega
Published By: Pega     Published Date: May 24, 2016
In today’s “always on” digital world every point of engagement with a customer—from a service call to a marketing email—is a critical moment for retail banks where the customer relationship is put to the test over and over again. And while in most cases banks are delivering satisfactory customer service to their clients, they are missing key opportunities to provide deeper personalization. With nearly one in four consumers saying they would start looking for a new bank if they received poor customer service, banks need to evolve with their customers and always be looking at innovative ways to communicate and service them more efficiently. Download this research study and get a deeper understanding of the challenges facing today’s banks and the technology solutions they must embrace to keep pace with consumer demands.
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Pega
Published By: Pega     Published Date: May 24, 2016
It is no secret banks are losing customers, and fast. A recent Finextra/Pegasystems survey pegs that 78% of banks have lost business in the last 12 months. The question is “Why?”. It all comes down to engaging with customers before, during and even after the sales process. Nearly all banks are struggling with the impact of client due diligence and KYC (know your customer) regulation on their onboarding processes, and are painfully aware that lack of speed, process visibility and repeat data requests are frustrating their corporate customers. The same holds true for service, where corporates are crying out for improvement, as well as omni-channel access and quick turnaround of service requests and inquiries. To stop the sales decline, banks need to begin doing all these things well. They will then be more competitive in the market as well as retain and win new business. Download this research study and gain a better understanding of how banks can better meet the needs of their customers
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Pega
Published By: Hewlett Packard Enterprise     Published Date: Jul 12, 2018
Nearly all datacenters in enterprise IT organizations have areas where efficiency can be improved. IDC study shows: Meadian efficiency in enterprise IT: People 50%, Process 30% and Technology 50%
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Hewlett Packard Enterprise
Published By: Zendesk     Published Date: Aug 26, 2016
This white paper provides a full analysis on how Zendesk successfully helped Trustpilot with customer service needs.
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Zendesk
Published By: Zendesk     Published Date: Jan 03, 2019
Upgrades, upgrades, upgrades. Everyone is making them and so you ask yourself: Should your business upgrade systems, too? It seems like there’s always a newer version or better software out there. Yet while implementing new and improved systems can help your business scale and save your company money, it’s important to know whether new software is worth the transition. Zendesk recently commissioned Forrester Consulting to conduct a study that evaluated the financial impact of Zendesk on organizations. Forrester interviewed five customers and conducted a financial analysis. In this study, Forrester lays out the benefits and costs of Zendesk’s family of customer service products, with the analysis pointing to benefits of more than $3.8 million.
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Zendesk
Published By: Workfront     Published Date: Mar 10, 2017
Workfront Marketing Work Management solution significantly reduces surprises by improving communications and speeding review cycles.
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workfront, ameritas, marketing work management, mwm
    
Workfront
Published By: Workfront     Published Date: Mar 10, 2017
AdRoll Increases Production Tasks by 10% per Person, per Sprint with Workfront Agile Capabilities
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workfront, adroll, marketing work management, agile marketing, mwm
    
Workfront
Published By: IBM APAC     Published Date: May 18, 2017
Technological advances are transforming the way we connect, disrupting the status quo and creating huge turbulence. Industries are converging, and new opportunities and threats are emerging, as never before. So how are CIOs managing their way through the mayhem? In the first installment of our latest C-suite Study, we interviewed 5,247 top executives to find out what they think the future holds and how they’re positioning their organizations to prosper in the “age of disruption.” This report delves more deeply into the views of the 1,805 CIOs who contributed to our research – and what the IT gurus of the most successful enterprises do differently.
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insights, technology, cios
    
IBM APAC
Published By: Allscripts     Published Date: Sep 16, 2014
Download this case study to learn how a network of Federally Qualified Health Centers (FQHCs) partners with Allscripts to improve overall clinical results, meet Meaningful Use and earn an estimated $6.3 million in incentive funding.
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ehr replacement, electronic medical record replacement, electronic medical record, electronic health record, electronic health record replacement, ehr ambulatory practice, ehr physician practice, ehr practice
    
Allscripts
Published By: Allscripts     Published Date: Sep 16, 2014
Download this case study to learn how Family Medical Center in Seymour, Indiana increased revenue, patient visits and attained incentives with Allscripts.
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ehr replacement, electronic medical record replacement, electronic medical record, electronic health record, electronic health record replacement, ehr ambulatory practice, ehr physician practice, ehr practice
    
Allscripts
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