Infrastructure efficiency and effectiveness directly support profit and growth as competition increases in the cloud and managed service provider (xSP) market. Savvy service providers understand that storage choices have a profound impact on not only their profit and growth, but also on their customer experience and retention. They also know that storage challenges in all those areas increase exponentially with scale. Infinidat storage platforms allow service providers to build and scale differentiated, profitable solutions without worrying about storage. Infinidat technology enables unprecedented efficiency, performance, and resiliency, while flexible business models make it easy for service providers to operationalize those platform advantages—including unique co-branding and promotional opportunities as part of the Powered by Infinidat program. Cloud providers worldwide trust their businesses to Infinidat storage. This paper explores a path for service providers to unlock greater sc
Published By: Dell EMC
Published Date: Aug 01, 2019
Pursuing agility to truly impact business transformation requires embracing date center modernization as a core competency. Crucial to this is having the most up-to-date IT instructure to support the scale and complexity of a changing technology landscape. Companies must embrace this imperative by adopting software-defined data center principles, embracing modernization, and automating their IT management processes. Those that do will propel business innovation and deliver superior customer experiences with fast, secure, and reliable business technology. Download this whitepaper from Dell and Intel® to learn more.
What you'll learn in this webinar:
Modernize your databases and applications by migrating to Amazon Aurora. Take advantage of the modern, scalable cloud infrastructure available on Amazon Web Services (AWS) to optimize your operations.
TekStream, an AWS Partner Network (APN) Advanced Consulting Partner, specializes in migrating legacy on-premises databases to AWS. Watch this webinar to learn how TekStream helps you break free from commercial database licenses, such as Microsoft and Oracle, and move your databases to the cloud in order to focus on your core business.
Watch our webinar to learn how TekStream can help you:
Understand your options when migrating your databases to Amazon Aurora
Reduce the annual maintenance and support costs associated with commercial database licenses
See how the combination of business consultation and technology implementation can markedly improve operations
To ensure loyalty and win new customers, leading brands are focusing on the quality of their customer care to stay ahead. This eBook will explain how you can:
-Upgrade your support centers to deliver omni-channel customer care.
-Introduce self-service and AI without sacrificing the human touch.
-Deploy technology to empower support agents to go beyond transactional service and deliver personalized, proactive service.
This eBook looks at the barriers which prevent companies delivering omni-channel service and then examines the process and technology changes required to overcome them.
Published By: HPE Intel
Published Date: Mar 15, 2016
As more enterprises adopt technologies such as cloud, mobile, and analytics to help achieve strategic competitive advantage, CIOs and IT managers must support business-critical processes at a very high level across the enterprise. At the same time, IT organizations must manage complex hybrid IT infrastructures that include both cloud and on-premises technologies from multiple vendors and support providers. IDC believes that to tackle these challenges, IT organizations should look to support
providers for comprehensive offerings to help optimize IT operations and improve the efficiency of IT service delivery. In addition, IDC recommends that IT organizations looking to manage rapid change in today’s IT landscape consider support providers with a record of innovative support services and a focus on advanced technology in support delivery.
HPE Helion—Hewlett Packard Enterprise’s portfolio of cloud products and expert services built on an open architecture with support for a wide variety of environments—is designed to help you be successful in the Idea Economy. It realizes the potential of hybrid and the power of cloud with the experience, governance, and technology you need to accelerate your business.
The ways in which the Internet supports our everyday lives have become richer, more engaging, and more mobile. This innovation is driven by the visionaries, designers, developers, and managers of the web experiences that users consume every day. By exploring new ways to solve challenges and improve products and services that enrich our lives, developers and business owners have stretched the Internet to support use cases for which it was never designed. In order to succeed, modern web experiences must seem simple to end-users, even though most ultimately require complex design and technology to deliver.
Published By: Zendesk
Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center.
Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers.
Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
Wi-Fi is about to get a reboot. New 802.11ac Wave 2 products will make it possible to deliver LAN-like multigigabit speeds over the wireless network for the first time, enabling previously unimagined scale and flexibility in the enterprise workspace. But how will businesses capitalize on this new capacity when most current Ethernet access cabling maxes out at 1 Gigabit per second (Gbps)? This white paper: ? Introduces the new generation of Cisco® Catalyst® switches with Multigigabit Ethernet technology, the first platforms to combine support for multigigabit wireless speeds with full power over Ethernet (PoE) in an easy-to-deploy solution ? Shows how Cisco Catalyst Multigigabit Ethernet switches use NBASE-T technology to empower you to deliver 5-Gbps speeds over your existing access cabling ? Details how Cisco Catalyst Multigigabit Ethernet switches gives you the scale and capacity you need today, while protecting your network investments for the future
Employees who can work securely anywhere help Cisco gain revenues, improve productivity, and deliver better customer service.
Employees are mobile because we support everyone with technology and policies that allow them to work flexibly in terms of time, place, and device. We deliver this capability through Cisco products for secure wireless LAN (WLAN) and home and remote access (Cisco Virtual Office and VPN), as well as softphones, Cisco® WebEx®, Cisco Spark™, and extension mobility features. Our bring your own device (BYOD) policies and program allow employees to use their personal mobile devices to access the Cisco network, after the device is registered and confirmed as compliant with our security requirements for making it a secure or trusted device.
Published By: LogMeIn
Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
Published By: LogMeIn
Published Date: Mar 19, 2015
Support organizations are implementing new technologies and processes to better connect customers with technical support teams, and customer satisfaction is paramount. However, most organizations admit they're not proactively aligning their priorities with their customers’ expectations. Are the needs of the support team different from what customers want and expect? Recent research by HDI delves into the two groups’ expectations and priorities— according to support professionals—and explores
how closely they're aligned. Download this white paper to learn more.
Be ready for digital learning today, and tomorrow.
Building efficient, impactful, future-ready districts takes planning. Our checklist, Digital District Leadership in Five Steps, helps you get started by asking the questions needed to identify new learning opportunities supported by technology.
• How can new content engage students?
• How robust is your network?
• Do you have the right technology resources across classrooms?
Let’s get started now. Download this checklist.
At an unprecedented pace, cloud computing has simultaneously transformed business and government, and created new security challenges. The development of the cloud service model delivers business-supporting technology more efficiently than ever before. The shift from server to service-based thinking is transforming the
way technology departments think about, design, and deliver computing technology and applications. Yet these advances have created new security vulnerabilities as well as amplify existing vulnerabilities, including security issues whose full impact are finally being understood. Among the most significant security risks associated with cloud computing is the tendency to bypass information technology (IT) departments and information officers.
Although shifting to cloud technologies exclusively may provide cost and efficiency gains, doing so requires that business-level security policies, processes, and best practices are taken into account. In the absence of these standard
The digital era has ushered in a proliferation of data that powers modern businesses. When leveraged properly, organizations are seeing the potential of data to drive better outcomes across all aspects of their business. Using data to support different workflows, analytics, and activities transforms it into data capital — a digital asset that will drive value for the business. The extent to which an enterprise aligns its organization around this data capital mindset — in both the way they use data and the way they invest in data technology — can have lasting impacts on the success of the business.
In February 2019, Dell EMC and Intel commissioned Forrester Consulting to evaluate whether the ability to harness and apply data and analytics at every opportunity is fast becoming a prerequisite for success. To test this, Forrester conducted a global survey of 516 IT decision makers. The survey found that companies with more mature data capital practices — leveraging more data types, managin
Pursuing agility to truly impact business transformation requires embracing data center modernization as a core competency. Crucial to this is having the most up-to-date IT infrastructure to support the scale and complexity of a changing technology landscape. Companies must embrace this imperative by adopting software-defined data center principles, embracing modernization, and automating their IT management processes. Those that do will propel business innovation and deliver superior customer experiences with fast, secure, and reliable business technology.
In December 2018, Dell Technologies commissioned Forrester Consulting to evaluate the business value of modern infrastructure in company data centers. Forrester conducted an online survey with 508 IT infrastructure technology decision makers in seven countries to explore this topic. This spotlight focuses on the 102 respondents we surveyed at midmarket businesses (MBs) with 100 to 499 employees. We found that while most midmarket fi
Both public and private organizations acknowledge that managing the PC lifecycle becomes more complicated and expensive as the variety of PC devices and employee workstyles increase. In order to be fully productive, different groups of employees have different needs in terms of end-user device hardware, software, and configuration. While IT departments are trying to provide and support a wider range of technology to an increasingly dispersed and mobile workforce, while maintaining low end- user disruption, they are also under a lot of cost pressure. However, consolidating processes and enlisting the help of a vendor partner, such as Dell, might reduce costs and provide expert-level knowledge for better PC lifecycle management operations.
Download this white paper to learn more about Dell solutions powered by Intel®.
Enterprises use data virtualization software such as TIBCO® Data Virtualization to reduce data bottlenecks so more insights can be delivered for better business outcomes. For developers, data virtualization allows applications to access and use data without needing to know its technical details, such as how it is formatted or where it is physically located. For developers, data virtualization helps rapidly create reusable data services that access and transform data and deliver data analytics with even heavylifting reads completed quickly, securely, and with high performance. These data services can then be coalesced into a common data layer that can support a wide range of analytic and applications use cases. Data engineers and analytics development teams are big data virtualization users, with Gartner predicting over 50% of these teams adopting the technology by 202
Infrastructure and operations leaders must create a strategy and budget to outfit workers with devices, software, and services to improve their productivity. Additionally, I&O leaders play a critical role in both the strategy and budgetary support of customer-facing interaction technologies. This report helps you benchmark your organization against your peers as you work with business partners to develop and implement technology strategies that drive business results for your company. Read this Forrester Research report, offered compliments of Dell, for more information on strategies to devise the right technology fits for your organizational needs.
This Porter Consulting report analyzes enterprise campus networking solutions from Aruba Networks, Cisco, HP and Ruckus Wireless. The paper examines key business and technology trends affecting enterprises with 500-5000 employees. We identify fundamental requirements IT decision makers should consider when evaluating campus networking solutions including:
• Ensuring simple, secure and cost-effective user access
• Supplying adequate bandwidth and quality of service
• Streamlining deployment and operations
• Supporting emerging standards and technology requirements
Our goal is to provide business and technical decision makers with a guide to the key players and their strengths.
To support a more robust exchange of health information across multiple systems and care settings, HIT must embrace future-state technology: A single data management solution built on a single platform that stores all content in its native format in a single archive.
Published By: 3D Systems
Published Date: May 15, 2019
Jigs and fixtures offer manufacturers a reliable process for delivering accurate, high-quality outcomes, whether for a specific part or feature, or for consistency across multiples of parts. Although the methodologies and materials for producing jigs and fixtures have evolved beyond the conventional metal tooling of years past, their position as a manufacturing staple remains constant due to the benefits they offer.
This eBook discusses the use of additive manufacturing (AM) for jig and fixture applications, and demonstrates how production support can be improved in terms of speed, cost and functionality. The applications included within this eBook offer a mere glimpse at what is possible with AM for production support. The examples chosen illustrate opportunities for applying design principles and technology capabilities that are transferable across a wide range of applications.
Published By: Dell EMC
Published Date: May 09, 2019
.As midmarket companies pursue business growth, they must deliver differentiated products and experiences without compromising business or customer data. Crucial to this is having the most up-to date IT infrastructure to support the scale and complexity of a changing application landscape. Midmarket businesses (MBs) must modernize their data centers refreshing server infrastructure and automating their IT management processes. Those that do will propel business innovation and deliver superior customer experiences with secure, fast, and reliable business technology.
Download this paper, commissioned by Dell, to learn more.
Several years ago, a transformation in IT began to take place; a transformation from an IT-centric view of technology to a business-centric view of technology that Forrester refers to as business technology (BT). This transformation has a profound impact on the role of the CIO. The CIO must now view himself or herself as a business enabler. He or she must focus on continuously aligning with business objectives, improving delivery capability to support business processes that bring new products and services to market more quickly, fostering innovation, and reducing costs through improved performance. In this custom Technology Adoption Profile (TAP), the data confirms this trend.
Large gaps and loss of productivity challenge the value, agility and cost of IT across the globe. “Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as:
• Gaps in customer satisfaction and the perceived value of services
• Inadequate IT support, which decreases productivity and revenue
• Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs
See what 900 business and IT professionals had to say and get recommendations for change.