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Published By: Zebra Technologies     Published Date: May 02, 2018
The exponential growth of omnichannel shopping and ever-burgeoning demand for faster merchandise deliveries is redefining the supply chain’s distribution of consumer products goods. A seminal shift in how shoppers increasingly buy via multiple touch points — online from desktop computers, mobile devices and in-store — has created the need for the “smarter” warehouse to serve today’s connected consumer. As retailers look to merge their brick-and-mortar and online operations to cut costs and boost efficiency, warehouse management systems must keep pace. For this report, Zebra Technologies analyzed the state of the warehousing marketplace among firms in the US and Canada with at least $15 million in annual revenues. The online survey asked IT and operations personnel in the manufacturing, retail, transportation and wholesale market segments to share their insights and business plans over the next five years, in light of a rapidly changing industry.
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warehouse, merchandise, delivery, demand, devices, computers
    
Zebra Technologies
Published By: Infosys     Published Date: May 21, 2018
The digital revolution has left no part of business untouched. The traditional world of CFO's is evolving fast - not only because technology enables them to perform their duties more effectively, but also because the next generation of CFOs are steadily making their way into the boardroom. And they are going to drive change even faster. This was an issue that was high on the agenda for our client, one of the world's largest multinational conglomerates. They could see that CEO's of the group's businesses were relying increasingly on the financial insight of their CFOs to help shape business direction strategy. CFOs, therefore, need to ensure that they are equipped with technology and data to fulfill this new and demanding role.
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millennial, cfo, finance, business, technology
    
Infosys
Published By: Infosys     Published Date: May 21, 2018
Our client was something of a niche retail brand - with an enormous heritage and reputation, yet in order to exploit the opportunities in an increasingly online world, they needed to embark on a digitization journey. The digitization program was extensive and touched many parts of the company operations. Already drawn up was a high-level list of 20 different areas that would put the brand firmly on it digital transformation journey. At the top of the list was perhaps the most business-critical project of all - updating the e-commerce platform - and that is where we began.
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e-commerce, business, corporation, client, digitization
    
Infosys
Published By: Infosys     Published Date: May 21, 2018
Imagine being able to find the perfect bartender to staff a five-star resort or hire an Italian chef for a week in Switzerland - all in real time, all with zero human touch, with digital contracts and signatures, all revenue passing through the platform, all payments made within 48 hours - tax, legal and regulatory compliance included. We made it happen for our client.
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recruiting, company, employee, automated
    
Infosys
Published By: Monetate     Published Date: Apr 06, 2018
Personalization for retail customers has advanced well beyond segmentation to include real one-to-one connections made in real-time. Not only are consumers expecting hyperpersonalized experiences across all touches, but companies who are able to implement them are seeing unprecedented growth and a new level of customer loyalty. This essential guide walks you through personalization from the nuts and bolts of what it can do, through 5 levels of implementation that businesses can use to benchmark their path to increased revenue. In the guide you’ll learn: • The latest advancements in personalization technology and what companies can expect to gain with implementation. • Four myths about personalization that may be holding your company back. • Tips for getting started and 5 benchmarking levels to help you create a personalization roadmap for your company. • Eight questions to ask when shopping for a personalization partner that will help you ensure you are getting the right tools and expe
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Monetate
Published By: Intouch Insight     Published Date: Apr 23, 2018
Customer Experience (CX) has become a critical differentiator for companies. Consulting company Forrester has declared that we are in the “Age of the Customer,” and Gartner argues, “A superior customer experience is one of the few remaining means of sustainable competitive differentiation as the effects of globalization take their toll.” Despite its widely-recognized importance, CX continues to be a loosely-defined concept, with each organization seeming to have its own definition. Approaches to the discipline and the arrangement of CX teams and related roles vary widely from business to business, leading to some confusion within organizations trying to select a CX approach. Whether you are just starting your company’s CX journey or you are well on your way, this white paper will help you develop a thorough understanding of the discipline and the many ways organizations view and implement CX strategies, processes, and technologies. We’ll start by defining customer experience and its im
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Intouch Insight
Published By: Intouch Insight     Published Date: May 15, 2018
We know that great customer experiences lead to increased revenue. Happy customers are loyal customers, and loyal customers are more likely to share their positive experiences and recommend their favorite brands to people they know. But when it comes to making the connection between improved customer experience (CX) and revenue growth, CX pros often struggle to prove the value of their programs. The good news is there are many ways to show the return on investment (ROI) of customer experience initiatives. With the right measurement tactics in place, a solid business case can be developed.This guide includes definitions and formulas to measure the success of your own CX program.
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Intouch Insight
Published By: Intouch Insight     Published Date: May 15, 2018
From "actionable insights" to "voice of the employee (VOE)", there are many buzzwords related to customer experience management. This handy 3-page guide will help you decode all of the industry buzzwords. Inside you'll find: • Age of the Customer • CX Action Campaigns • Data Mining • Double-Barreled Question • Key Driver Analysis • Net Promoter Score • Omnichannel • Many more!
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Intouch Insight
Published By: Intouch Insight     Published Date: Jul 23, 2018
Customer experience (CX) is a top priority for most retailers, but many struggle to pinpoint where the brand vision for CX is not being delivered - especially at the individual store level.
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Intouch Insight
Published By: Intouch Insight     Published Date: Sep 10, 2018
This whitepaper will show you what it takes to be part of the 19% that succeed at CX initiatives and teach you: • What defines a strong CX platform • The components of a successful CX program; and • What software features to look for to get a dynamic, customizable platform that meets your company’s unique needs. There is no shortage of platforms out there, but the right one has to provide critical support at every stage of a simple (but not simplistic!) process that will take your CX efforts to the next level. Once we define the requirements, it will be easy to understand how a strong CX platform can help your strategy transition from inception to analysis to action - maximizing the impact of every effort along the way. WHAT
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Intouch Insight
Published By: Intouch Insight     Published Date: Nov 01, 2018
How a leading convenience and gas retailer drives company-wide action on customer experience data and measures ROI
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Intouch Insight
Published By: Enventys Partners     Published Date: Jul 02, 2019
A good product development company is often faster on its feet compared to developing a product internally. Get your initial concept to a prototype, and hit the accelerator from there. You can give decision makers within your company something they can see and touch, rather than a nebulous pitch during the concept stage. This whitepaper outlines how outsourcing or augmenting your internal product development capabilities can get you great results while providing additional value at each step of the process.
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product development, blueprint, iot connectivity, enventys partners
    
Enventys Partners
Published By: CoreSite     Published Date: May 30, 2019
This research report shows the statistics behind U.S. based Media and Entertainment organizations’ adoption of data storage and compute solutions. Touching on the latest trends and specifically researched for the IT departments to see how their peers and competitors are investing to reach future business and technology goals.
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CoreSite
Published By: Oracle     Published Date: Dec 13, 2011
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders.
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best practices, customer, crm, contact center, face-to-face, performance indicators
    
Oracle
Published By: Oracle     Published Date: Dec 14, 2011
By integrating and aligning systems across multiple customer touch points you can drive higher conversion rates and lower operational costs, while improving the quality of each customer interaction. Take a look at this complimentary webinar to find out more.
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on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service, software-as-a-service, pms, product management
    
Oracle
Published By: Genesys     Published Date: Jun 19, 2019
Success is defined by the quality of your customer relationships. Outdated infrastructure hinders your ability to deliver consistent service across all channels and touchpoints. With rising customer and business demands, you might not have time to wait and see what long-term options a vendor will offer, and when. Proven, market-leading customer experience solutions let you optimize customer engagement across existing channels. And with a partner who’s focused on both innovation and your success, you can future-proof your business as it evolves. Read this executive brief to learn how to incorporate an open, stable and proven customer experience platform—and provider. Discover the advantages of a proven prescriptive migration methodology that will guide your successful customer experience transformation, including: Establishing a solid foundation for customer engagement channels and touchpoints as they emerge Extending omnichannel engagement across departments and processes outside of
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Genesys
Published By: Adobe     Published Date: Jun 29, 2012
Where should you be advertising in 2012? How will consumer behavior change the way you interact with your audience? What mobile trends will impact you most this year? Marketers, retailer, content owners and technology firms are more focused than ever on obtaining results from investments in digital marketing. If past years were about amassing data from the touch points between companies, 2012 will be about curating, filtering and measuring that information to drive outcomes.
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adobe, marketing, emarketer, digital trends, digital marketing, advertising
    
Adobe
Published By: MuleSoft     Published Date: Nov 27, 2018
Traditional insurers are no longer safe with insurtechs challenging incumbents to rethink their business and operating models. This mass disruption creates increased pressure on IT to deliver intrinsic business value, including new services, customer touchpoints, and experiences. Successful insurance transformation requires rethinking the traditional IT operating model to allow IT to focus on creating reusable assets that empower lines of business. Doing so increases IT’s delivery capacity, making businesses more agile. Read this whitepaper to learn: An overview of the challenges insurers are facing in the industry. How a new IT operating model – API-led connectivity – allows IT teams to unlock data from legacy systems and drive reuse across the enterprise. Strategies for using APIs to create a single view of the customer and build connected customer experiences.
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MuleSoft
Published By: Cisco     Published Date: Dec 15, 2010
This document discusses the requirements for job scheduling software in complex IT environments with multiple interconnected enterprise-class applications that touch every aspect of the organization.
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cisco, enterprise-class job scheduling, delivery, business processes, automation software, data center, systems management, backup and recovery, network management, systems security, custom scripting
    
Cisco
Published By: Kronos Incorporated     Published Date: May 01, 2013
Kronos commissioned IDC to conduct an independent ROI analysis of its InTouch time clock. InTouch, in addition to time capture, allows employees to check their hours, schedules, and time-off balances and to request time off right on the device. Download this paper to learn more.
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idc, workforce management, kronos, human resources, workforce management systems, time & attendance, timekeeping
    
Kronos Incorporated
Published By: Jive Software     Published Date: Dec 02, 2014
Customer interactions today span multiple touch-points. As such, businesses are constantly seeking ways to adapt their activities to interact with buyers through the most relevant channels. While this pursuit helps firms better connect with clients, it also means capturing data related to different views / parts of the customer journey. Failure to connect these pieces results in disconnected customer messaging. Watch this webinar today to learn how social collaboration tools help companies overcome this challenge.
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customer interactions, customer data, social collaboration
    
Jive Software
Published By: Scribe     Published Date: Oct 09, 2013
The State of Customer Data Integration 2013 survey report is based on over 900 responses ranging from independent business and IT leaders to Scribe's data integration channel partners. Overall results reveal that today's businesses are still on the journey to connect their core business systems and deliver customer data to their users across the business. Customer data should be free-flowing across all business touch points to enable companies to run faster, do more, and at lower cost.
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scribe, scribe software, data, data integration, business systems integration, crm, crm systems integration, cloud, it solutions
    
Scribe
Published By: Bizible     Published Date: Jun 09, 2017
How much is marketing contributing to revenue? Learn how to report intelligently to your CEO using marketing attribution.
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marketing attribution, revenue attribution, b2b attribution, marketing anaytics, full-funnel marketing, b2b marketing, multi-touch attribution, omni-channel attribution, omni-channel marketing, marketing data, salesforce attribution
    
Bizible
Published By: Riverbed DE     Published Date: Oct 16, 2017
GHD, a global company employing over 8500 people across 10 countries providing engineering, architecture, environment, and construction services to public and private sector clients, anticipates a cost savings of USD 1 million per year after implementing Riverbed’s SteelConnect across their organization. Understand how GHD: • Reduced their networking overhaul from 3 months to just 4 weeks • Enabled zero-touch network deployments to 50+ branch offices • Seamlessly integrated SteelConnect into existing Riverbed WAN and application optimization solutions • Reduced global telecommunications costs by 75% • Provided access to their entire business services offering to all connected end users • Shifted costs from expensive MPLS connections
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engineering, architecture, environment, public sector, private sector, ghd
    
Riverbed DE
Published By: Riverbed DE     Published Date: Oct 16, 2017
What is the key benefit of SD-WAN? To provide seamless access to digital services for end-users. But IT is more distributed, fragmentary, and dynamic than ever, with hybrid apps, hybrid networks, and remote and mobile users everywhere. Hardware-bound legacy networks can never fulfill the promise of seamless access. Taming the chaos of today’s IT requires a new approach to networking. This is the promise of software-defined wide area networks (SD-WAN)—the ability to use plain-language business policies to automate and orchestrate all the components of digital access. Read this white paper to learn how SD-WAN lets you: • Manage centrally from a cloud console with a comprehensive view of your connectivity fabric that spans and unifies datacenter/cloud apps, branch/mobile users, and enterprise/cloud networks. • Orchestrate globally using business policy-based automation to define quality of service and access privileges for all apps/users. • Deploy locally with zero touch via automated
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cloud optimization, cloud efficiency, cloud management, cloud assurance, cloud visibility, enterprise management, data management
    
Riverbed DE
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