The exponential growth of omnichannel shopping and ever-burgeoning demand for faster merchandise deliveries is redefining the supply chain’s distribution of consumer products goods. A seminal shift in how shoppers increasingly buy via multiple touch points — online from desktop computers, mobile devices and in-store — has created the need for the “smarter” warehouse to serve today’s connected consumer. As retailers look to merge their brick-and-mortar and online operations to cut costs and boost efficiency, warehouse management systems must keep pace. For this report, Zebra Technologies analyzed the state of the warehousing marketplace among firms in the US and Canada with at least $15 million in annual revenues. The online survey asked IT and operations personnel in the manufacturing, retail, transportation and wholesale market segments to share their insights and business plans over the next five years, in light of a rapidly changing industry.
Published By: Infosys
Published Date: May 21, 2018
The digital revolution has left no part of business untouched. The traditional world of CFO's is evolving fast - not only because technology enables them to perform their duties more effectively, but also because the next generation of CFOs are steadily making their way into the boardroom. And they are going to drive change even faster.
This was an issue that was high on the agenda for our client, one of the world's largest multinational conglomerates. They could see that CEO's of the group's businesses were relying increasingly on the financial insight of their CFOs to help shape business direction strategy. CFOs, therefore, need to ensure that they are equipped with technology and data to fulfill this new and demanding role.
Published By: Infosys
Published Date: May 21, 2018
Our client was something of a niche retail brand - with an enormous heritage and reputation, yet in order to exploit the opportunities in an increasingly online world, they needed to embark on a digitization journey.
The digitization program was extensive and touched many parts of the company operations. Already drawn up was a high-level list of 20 different areas that would put the brand firmly on it digital transformation journey. At the top of the list was perhaps the most business-critical project of all - updating the e-commerce platform - and that is where we began.
Published By: Infosys
Published Date: May 21, 2018
Imagine being able to find the perfect bartender to staff a five-star resort or hire an Italian chef for a week in Switzerland - all in real time, all with zero human touch, with digital contracts and signatures, all revenue passing through the platform, all payments made within 48 hours - tax, legal and regulatory compliance included. We made it happen for our client.
Published By: Monetate
Published Date: Apr 06, 2018
Personalization for retail customers has advanced well beyond segmentation to include real
one-to-one connections made in real-time. Not only are consumers expecting hyperpersonalized
experiences across all touches, but companies who are able to implement them
are seeing unprecedented growth and a new level of customer loyalty.
This essential guide walks you through personalization from the nuts and bolts of what it can
do, through 5 levels of implementation that businesses can use to benchmark their path to
In the guide you’ll learn:
• The latest advancements in personalization technology and what companies can expect
to gain with implementation.
• Four myths about personalization that may be holding your company back.
• Tips for getting started and 5 benchmarking levels to help you create a personalization
roadmap for your company.
• Eight questions to ask when shopping for a personalization partner that will help you
ensure you are getting the right tools and expe
Customer Experience (CX) has become a critical differentiator for companies. Consulting company Forrester has declared that we are in the “Age of the Customer,” and Gartner argues, “A superior
customer experience is one of the few remaining means of sustainable competitive differentiation as the effects of globalization take their toll.”
Despite its widely-recognized importance, CX continues to be a loosely-defined concept, with each organization seeming to have its own definition. Approaches to the discipline and the arrangement of CX teams and related roles vary widely from business to business, leading to some confusion within organizations trying to select a CX approach.
Whether you are just starting your company’s CX journey or you are well on your way, this white
paper will help you develop a thorough understanding of the discipline and the many ways
organizations view and implement CX strategies, processes, and technologies.
We’ll start by defining customer experience and its im
We know that great customer experiences lead to increased revenue. Happy customers are loyal customers, and loyal customers are more likely to share their positive experiences and recommend their favorite brands to people they know. But when it comes to making the connection between improved customer experience (CX) and revenue growth, CX pros often struggle to prove the value of their programs. The good news is there are many ways to show the return on investment (ROI) of customer experience initiatives. With the right measurement tactics in place, a solid business case can be developed.This guide includes definitions and formulas to measure the success of your own CX program.
From "actionable insights" to "voice of the employee (VOE)", there are many buzzwords related to customer experience management.
This handy 3-page guide will help you decode all of the industry buzzwords.
Inside you'll find:
• Age of the Customer
• CX Action Campaigns
• Data Mining
• Double-Barreled Question
• Key Driver Analysis
• Net Promoter Score
• Many more!
This whitepaper will show you what it takes to be part of the 19%
that succeed at CX initiatives and teach you:
• What defines a strong CX platform
• The components of a successful CX program; and
• What software features to look for to get a dynamic,
customizable platform that meets your company’s unique
There is no shortage of platforms out there, but the right one has
to provide critical support at every stage of a simple (but not
simplistic!) process that will take your CX efforts to the next level.
Once we define the requirements, it will be easy to understand
how a strong CX platform can help your strategy transition from
inception to analysis to action - maximizing the impact of every
effort along the way.
A good product development company is often faster on its feet compared to developing a product internally. Get your initial concept to a prototype, and hit the accelerator from there. You can give decision makers within your company something they can see and touch, rather than a nebulous pitch during the concept stage. This whitepaper outlines how outsourcing or augmenting your internal product development capabilities can get you great results while providing additional value at each step of the process.
Published By: CoreSite
Published Date: May 30, 2019
This research report shows the statistics behind U.S. based Media and Entertainment organizations’ adoption of data storage and compute solutions. Touching on the latest trends and specifically researched for the IT departments to see how their peers and competitors are investing to reach future business and technology goals.
By integrating and aligning systems across multiple customer touch points you can drive higher conversion rates and lower operational costs, while improving the quality of each customer interaction. Take a look at this complimentary webinar to find out more.
Published By: Genesys
Published Date: Jun 19, 2019
Success is defined by the quality of your customer relationships. Outdated infrastructure hinders your ability to deliver consistent service across all channels and touchpoints. With rising customer and business demands, you might not have time to wait and see what long-term options a vendor will offer, and when.
Proven, market-leading customer experience solutions let you optimize customer engagement across existing channels. And with a partner who’s focused on both innovation and your success, you can future-proof your business as it evolves. Read this executive brief to learn how to incorporate an open, stable and proven customer experience platform—and provider.
Discover the advantages of a proven prescriptive migration methodology that will guide your successful customer experience transformation, including:
Establishing a solid foundation for customer engagement channels and touchpoints as they emerge
Extending omnichannel engagement across departments and processes outside of
Where should you be advertising in 2012? How will consumer behavior change the way you interact with your audience? What mobile trends will impact you most this year? Marketers, retailer, content owners and technology firms are more focused than ever on obtaining results from investments in digital marketing. If past years were about amassing data from the touch points between companies, 2012 will be about curating, filtering and measuring that information to drive outcomes.
Published By: MuleSoft
Published Date: Nov 27, 2018
Traditional insurers are no longer safe with insurtechs challenging incumbents to rethink their business and operating models. This mass disruption creates increased pressure on IT to deliver intrinsic business value, including new services, customer touchpoints, and experiences. Successful insurance transformation requires rethinking the traditional IT operating model to allow IT to focus on creating reusable assets that empower lines of business. Doing so increases IT’s delivery capacity, making businesses more agile.
Read this whitepaper to learn:
An overview of the challenges insurers are facing in the industry.
How a new IT operating model – API-led connectivity – allows IT teams to unlock data from legacy systems and drive reuse across the enterprise.
Strategies for using APIs to create a single view of the customer and build connected customer experiences.
Kronos commissioned IDC to conduct an independent ROI analysis of its InTouch time clock. InTouch, in addition to time capture, allows employees to check their hours, schedules, and time-off balances and to request time off right on the device. Download this paper to learn more.
Customer interactions today span multiple touch-points. As such, businesses are constantly seeking ways to adapt their activities to interact with buyers through the most relevant channels. While this pursuit helps firms better connect with clients, it also means capturing data related to different views / parts of the customer journey. Failure to connect these pieces results in disconnected customer messaging. Watch this webinar today to learn how social collaboration tools help companies overcome this challenge.
The State of Customer Data Integration 2013 survey report is based on over 900 responses ranging from independent business and IT leaders to Scribe's data integration channel partners. Overall results reveal that today's businesses are still on the journey to connect their core business systems and deliver customer data to their users across the business. Customer data should be free-flowing across all business touch points to enable companies to run faster, do more, and at lower cost.
GHD, a global company employing over 8500 people across 10 countries providing engineering, architecture, environment, and construction services to public and private sector clients, anticipates a cost savings of USD 1 million per year after implementing Riverbed’s SteelConnect across their organization.
Understand how GHD:
• Reduced their networking overhaul from 3 months to just 4 weeks
• Enabled zero-touch network deployments to 50+ branch offices
• Seamlessly integrated SteelConnect into existing Riverbed WAN and application optimization solutions
• Reduced global telecommunications costs by 75%
• Provided access to their entire business services offering to all connected end users
• Shifted costs from expensive MPLS connections
What is the key benefit of SD-WAN?
To provide seamless access to digital services for end-users.
But IT is more distributed, fragmentary, and dynamic than ever, with hybrid apps, hybrid networks, and remote and mobile users everywhere.
Hardware-bound legacy networks can never fulfill the promise of seamless access. Taming the chaos of today’s IT requires a new approach to networking.
This is the promise of software-defined wide area networks (SD-WAN)—the ability to use plain-language business policies to automate and orchestrate all the components of digital access.
Read this white paper to learn how SD-WAN lets you:
• Manage centrally from a cloud console with a comprehensive view of your connectivity fabric that spans and unifies datacenter/cloud apps, branch/mobile users, and enterprise/cloud networks.
• Orchestrate globally using business policy-based automation to define quality of service and access privileges for all apps/users.
• Deploy locally with zero touch via automated