By necessity, every company is now a software company. By 2017, two-thirds of customer service transactions will no longer require the support of a human intermediary. That means that if you havenít already done so, you must adapt your business model to meet the needs of online customers. Failure to do so will put you at a severe competitive disadvantage.
And chief among those demands is that you provide an exceptional user experience. App speed, reliability and ease of use are the new currency in this fast-changing landscape. In fact, app characteristics such as convenience and the ability to save users time can enhance brand loyalty by 60 percent or more.
obile Payments have emerged as a catalyst
for transactions across all markets.
In underdeveloped markets, mobile payment
technology is enabling businesses to sell products
and services to consumers that had previously been
out of reach.
In developed markets, it has made the process of
purchasing products and services even simpler.
PayPal, one of the most popular digital payment
solutions on the market, facilitated $66 billion in
payment volume throughout 2015, and now has
188 million active registered user accounts across
the US. Furthermore, Statista projects that mobile
payments will account for more than $210 billion in
transactions by 2019.
Mobile payment technology is a step forward in
the process of connecting businesses to the people
they are serving. However, some merchants will find
themselves miles behind their competitors by the
time the transition to mobile payments is complete.
The reason? A failure to implement the correct
mobile payment strategy.
An ever-increasing numbe
Did you know that 61 telcos worldwide reported a loss of up to 10% of revenue due to order fallout? Why is this happening? How else is order fallout affecting companies? This report by Vanson Bourne, an independent research firm, examines the scope and nature of the problem. Business transaction assurance-making sure orders process successfully-may seem simple but it isn't. Learn about the challenges that telecommunications experts face and why current monitoring and management systems can't do the job.
Based on the Forrester Total Economic Impact (TEI) methodology, frameworks and interviews, Forrester Consulting, in this commissioned study for Progress, measured the total economic impact and potential ROI that using Progress Actional delivered in monitoring and managing the CRM system of a leading media and entertainment services provider.
Published By: Quocirca
Published Date: Sep 18, 2008
Whether we like it or not we are all IT users now. Through the ubiquity of networks of devices that we rely on for information, security and day-to-day transactions even those who eschew technology now rely on it, even if they do not acknowledge it. The failure of these networks can lead to widespread disruption, unhappy customers, unproductive employees and lost business. Ensuring their availability, security and efficiency is a job for experts who need powerful tools to carry out the task.