Innovative technology continues to transform how business is done for small and large businesses alike. With technology and communication trends moving faster than ever before, it’s important to take advantage of these trends to keep the way we communicate with our employees, clients and coworkers current and seamless. Having an efficient communication system not only enables employees to be productive, but it ultimately leads to improving businesses’ bottom lines.
PwC surveyed 235 IT leaders and interviewed another 35 from large, medium, and small enterprises to understand the buying decisions of IT leaders, across a wide variety of networking components (i.e., switches, SDN, and infrastructure monitoring solutions) within the data center. This report highlights the survey and interview insights to help Enterprise IT leaders understand the trends and implications of multi cloud environments.
Published By: Workday
Published Date: Mar 13, 2018
The year 2017 will be pivotal for technology in higher education. Are you up to speed on the
latest trends and issues? Watch the webinar “On the Leading Edge of Higher Education Innovation: A
CIO’s Perspective” for key insights and observations to benefit your institution throughout the year and
Published By: Workday
Published Date: May 09, 2018
As technology trends change, finance teams are undergoing transformation initiatives to drive cost efficiencies and improve overall business performance. Read this webinar brief for highlights of our recent webinar with KPMG.
It’s time to find a new communications solution for your company.
Before you start your search, consider this: No two company’s operations are quite the same and
different organizations benefit from different types of phone systems. Understanding the factors that are
driving many businesses to move their communications to the cloud will help you determine if a cloud
communications solution is right for you.
Here are seven operational trends propelling today’s move to Unified Communications as a Service
Check off each statement that rings true for your company. The more checks, the more your company
will excel in the cloud.
Published By: LogMeIn
Published Date: Feb 27, 2018
Customer service organizations are struggling to react to the pace of innovation and the explosion of channels and devices. To get ahead of these challenges, AD&D pros must deeply invest in automation — automated answers, automated conversations, automated agent guidance, and automated end-to-end processes. They must also invest in intelligence to ensure automated technologies evolve and learn from prior interactions over time.
Automation and intelligence quell the headcount increases. They will free agents from working on low-value or repetitive tasks, as they will only have to address highly complex customer scenarios or exceptions to standard operations. This also enables them to focus on building connections with customers to garner their satisfaction and loyalty.
Published By: Genesys
Published Date: Jun 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends.
Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett.
You’ll learn which investments are critical and the advantages of:
• Focusing on context and inquiry type to deliver the best customer experience
• Using automation and AI to uncover new revenue streams and transform operations
• Exploring new labor models to maximize human connections in a digital world
Published By: Ephesoft
Published Date: May 31, 2018
With the digitization of modern life, consumers have come to expect the same kind of real-time response and control from mortgage companies as they have experienced in other aspects of their lives. As a result of pervasive services like two-day or even same-day delivery from Amazon Prime, TV On Demand and made-to-order Nikes, consumers expect underwriters to process loans and communicate with them in a similarly personalized, real-time way. In response, traditional mortgage originators are transitioning legacy processes to compete with the game-changing speed of born digital disruptors like Rocket Mortgage and Better.com. This infographic outlines the eight technology trends that are top-of-mind for leading lenders.
We’re at a tipping point for customer service operations. Customers contact enterprises at a greater rate over a greater number of channels — shifting between them seamlessly and even using channels simultaneously. Enterprises react by adding headcount — an unsustainable strategy. You must transform operations by developing strength in automation, AI, and knowledge. This report reveals the top 10 customer service trends in 2018 for application development and delivery (AD&D) pros supporting customer service.
Published By: Trimble
Published Date: Apr 26, 2018
It’s a pivotal, yet promising time in the construction industry filled with opportunity, but how do you capitalize on it? Download this eBook, Key Construction Trends Project Managers Need to Know, and learn:
• The top 10 trends driving the construction industry—and how project managers can take advantage of them
• How advancing technology, an evolving workforce, and lean construction are driving these emerging trends
• A perfect solution you can put to work immediately that will pave your way to success in construction project management
Published By: UNiDAYS
Published Date: May 21, 2018
Already reshaping politics and the workforce – not to mention the commercial world – Gen Z is an economic force to be reckoned with. Read up on the retail trends they’re instigating in this new report. And get a jump on the competition.
An effective third party risk management program is in the interest of all organizations—regardless of size, industry, and number of third party providers. This report will help you benchmark your third party risk management program and its performance against trends in the market and best practices.
What you'll learn:
The top issues and challenges organizations are facing with their third party risk management programs
How organizations are using outside providers to help with third party due diligence
The inconsistency of top concerns year over year and what this might indicate
How to leverage the findings in this benchmark report to increase program effectiveness in your own organization
The companies that are succeeding today are the ones that go beyond their products and services and create exceptional experiences. We surveyed industry leaders around the world to discover the top digital marketing trends and priorities. We’re sharing the results of the 2017 Digital Marketing Study in Running on Experience.
Read the report to learn:
What strategies and approaches set leaders apart from the rest
Where companies in your industry are investing
The four steps for digital transformation
In this article, learn the implications for companies when they don’t have reliable payroll processes that deliver accurate paychecks and what companies can do to rectify this issue:
•Paycheck errors can negatively impact employee engagement
•Nearly half of U.S. employees will look for a new job after having two problems with their paycheck
•An automated payroll solution enables managers to review employee time daily and manage by exception, increasing payroll accuracy and saving manager and payroll staff time
•Email alerts and a robust workflow can identify payroll issues before they become trends
Download this informative article to learn more about the impact of payroll errors and the advantages of using an automated Kronos® workforce management solution to create perfect paychecks.
In his 1966 book “The Psychology of Science,” American psychologist Abraham
Maslow tackled the idea that those in the field of psychology needed to approach
treatment from multiple perspectives, to take on new ideas, and not just continue
using the same theories and techniques created by Freud and his followers so many
years ago. Acknowledging that changing your point of view can be difficult, Maslow
wrote “[I]t is tempting, if the only tool you have is a hammer, to treat everything like
a nail.” We have all had this experience. We get so used to the way things have been
done in the past, we sometimes don’t question the reasons for doing them.
It may seem curious to refer to psychology
in a work on REST and API Design, but it
works to illustrate two distinctive points:
(1) that all design decisions, regardless
of whether they pertain to software or
architecture, should be made within the
context of functional, behavioral, and social
requirements—not random trends; (2) when
you only kno
Today’s most damaging security threats are not originating from malicious outsiders or malware but from trusted insiders - both malicious insiders and negligent insiders. This survey is designed to uncover the latest trends and challenges regarding insider threats as well as solutions to prevent or mitigate insider attacks.
Our 400,000 member online community, Cybersecurity Insiders, in partnership with the Information Security Community on LinkedIn, asked Crowd Research Partners to conduct an in-depth study of cybersecurity professionals to gather fresh insights, reveal the latest trends, and provide actionable guidance on addressing insider threat.
Many of the largest, most successful organizations in the world use CA Project
& Portfolio Management (CA PPM) as the cornerstone of their business intelligence
(BI) strategy. This allows CA to keep a finger directly on the pulse of the market—to
see firsthand how both expectations and usage are evolving as companies adopt
Viele der größten, erfolgreichsten Unternehmen der Welt verwenden CA Project & Portfolio Management (CA PPM) als den Eckpfeiler ihrer BI-Strategie (Business Intelligence). So kann CA Technologies stets über die Markttrends informiert sein und aus erster Hand erkennen, wie Erwartungen und Nutzung sich weiterentwickeln, wenn Unternehmen BI-Technologien einführen.
At a projected market of over $4B by 2010 (Goldman Sachs), virtualizationhas firmly established itself as one of the most importanttrends in Information Technology. Virtualization is expectedto have a broad influence on the way IT manages infrastructure.Major areas of impact include capital expenditure and ongoingcosts, application deployment, green computing, and storage.
Published By: MuleSoft
Published Date: Jun 12, 2018
MuleSoft Positioned as a Leader 3 Consecutive Times
Read this complimentary copy of the 2018 Gartner Magic Quadrant for Full Lifecycle API Management, and find out why MuleSoft was named a Leader based on completeness of vision and the ability to execute. Read on to learn:
Expert perspectives on API Management
Critical analysis of key differentiators
Latest developments in integration technology
Industry benchmarks and trends
Gartner Magic Quadrant for Full Life Cycle API Management, Paolo Malinverno, Mark O'Neill, 30 April 2018. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of
Leading a successful business means knowing the market, understanding
product trends, hiring the right people, enabling those people, staying on top
of expenses, making the right investments and countless other responsibilities.
One area you may or may not have on your mind is compensation. In today’s
tight talent market and ever-increasing competition spurred by technology,
the web and globalization, getting compensation right is more important than
ever. It impacts recruiting and retention, sure, but it also affects company
culture and even your bottom line. It has legal implications, too.
With the changing demographics (and expectations) of the current workforce, plus
automation opportunities today’s software provides, it’s time to modernize your
organization’s compensation. In this guide, we’ll share in detail the reasons you
should make modernizing your comp a priority, the value and ROI of implementing
modern compensation software and specifically how PayScale’s modern comp
Prepare your business for the future of customer service.
In a world where price and product can easily be matched, customer experience has become a key brand differentiator. It’s never been more important to understand customer expectations, perceptions, preferences, and trends.
The 2017 Microsoft State of Global Customer Service report found that customer service impacts brand choice and loyalty for 96% of consumers around the globe. The 32-page report offers insights from 5,000 survey participants.
Learn how you can stay ahead of the competition and earn customers for life with intelligent customer service. Find trend details and actionable data on:
The growing importance of service in a customer’s choice of or loyalty to a brand
The most important aspects of a good customer service experience
The most frustrating aspects of a poor customer service experience
Expectations of the millennial customer segment
Channel preferences based on geography
Customer expectations for self-serv
Accelerate your organization’s adoption of cloud technologies while accelerating your own IT career. With the growth of cloud as a computing platform, those who have certifications and formal cloud development training in cloud trends, such as DevOps, will not only enhance their careers, but are positioned to have dramatically more influence over their organization’s adoption and expansion of cloud services.
Download this International Data Center (IDC) white paper to explore:
• How IT professionals are using cloud skills to influence the organization
• What the most influential skills are for cloud professionals
• Significant trends that impact cloud professionals