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Published By: Pega     Published Date: May 24, 2016
Customers are evolving. They are evolving in the way they get information about products, what goes into making their purchase decision and ultimately how they buy. Businesses need to evolve and adapt how they manage their customer relationships. Customer Relationship Management (CRM) software was supposed to improve front-end customer engagement across marketing, sales and service. Unfortunately, most systems have the opposite result. Companies spend too much time integrating and maintaining disconnected systems and too little time nurturing relationships. Organizations need to transform their organizations from the inside out—embracing new processes and technologies that gathers, stores and gives them access to customer data so they gain more insight into their customers and therefore create more effective marketing and service programs. Download this Ebook and gain a better understanding of how a more robust CRM system can improve customer management.
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Pega
Published By: Zendesk     Published Date: Jan 03, 2019
To successfully meet customer demands for more immediate, personalized attention, companies are leveraging new technologies that go beyond traditional voice and email. By implementing such channels as live chat, social media, mobile apps, SMS/text messages, self-help solutions, and more, companies can now be ready wherever and however the customer wants. The following report, sponsored by Zendesk, is based on an online survey of 1,044 U.S. consumers who have received online or phone customer service. The research goal was to better understand present customer expectations and to quantify the impact of customer service on business results. Questions were asked about past experiences with customer service, as well as preferences and opinions. Certain questions were repeated from a similar 2013 survey to enable trend analysis.
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Zendesk
Published By: LifeWorks     Published Date: Dec 04, 2018
For many years, an organization’s approach to employee mental well- being was simply “leave your problems at the door”. But those days are gone. Not only are mental and emotional health issues losing their stigma, but businesses are realizing that failure to understand and fulfill employees’ total well-being requirements, such a physical and financial well-being, ultimately leads to reduced productivity and output.
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LifeWorks
Published By: Oracle APAC     Published Date: May 24, 2018
Linux has become an important component of the organization's infrastructure since initial deployment around six years ago. The Linux infrastructure was first used for classic edge-of-network workloads but has evolved over time to take on increasingly sophisticated and critical workloads. Today, it is considered a primary workhorse for the company. As in many organizations, Windows, with about 5,000
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Oracle APAC
Published By: Larsen & Toubro Infotech(LTI)     Published Date: Apr 22, 2019
A global media conglomerate was facing issues with their existing operating model -stagnant quality of support, lack of innovation and inferior/deteriorating end user experience. LTI’s Amplified Outcomes Model - Mosaic helped deliver TCO reduction, coupled with enhanced user experience.
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Larsen & Toubro Infotech(LTI)
Published By: MalwareBytes EMEA     Published Date: May 10, 2019
Ransomware has taken the world by storm. CryptoWall extorted an estimated $18 million, and WannaCry locked up more than 230,000 computers across the globe in 2017. Companies of all sizes are sitting up and taking notice. Even brands with a strong security investment have fallen victim. We’ve seen ransomware cripple businesses: nearly 19% of businesses stop operations immediately after discovering a ransomware attack.1 Hospital emergency rooms forced to turn people away; global shipping logistics experience massive disruption; and even a summer blockbuster movie held up for ransom. The FBI estimates ransomware is now a billion-dollar business. Ransomware has been around for a while, and it has spiked in recent years. It secured 5th place as the most common variety of malware in 2017, up from 22nd place in 2014.2 Originally ransomware targeted individuals and was considered a consumer nuisance. It has now become a business menace.
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MalwareBytes EMEA
Published By: Allscripts     Published Date: Oct 22, 2014
Download this case study to learn how Hutchinson Clinic, an independent, multi-specialty practice, was able to reduce costs, manage their patient population, and have 100% of their providers successfully attest for Meaningful Use Stage 1 with Allscripts TouchWorks® EHR solution
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allscripts, open ehr core, ehr solution, hutchinson clinic, care model, oncology, multi-specialty
    
Allscripts
Published By: Allscripts     Published Date: Oct 29, 2014
Download this case study to learn how Fort Collins Neurology uses Allscripts Professional solutions to deliver quality care to its patients and was able to recover the cost of the solutions within its first year.
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ehr solution, specialty practice, allscripts, hosted solution, practice management
    
Allscripts
Published By: Entrust Datacard     Published Date: Jul 23, 2019
Advanced key and certificate management enables the use of digital credentials even in the most demanding of security environments. Such solutions enable users, regardless of whether they are internal or external to their network, to benefit from both basic and enhanced capabilities in a consistent and secure manner. This document was created to assist organizations in the selection of the best PKI solution to meet their business and security needs. It outlines key questions to be considered during the selection process to ensure the aforementioned requirements are addressed. This is not intended to be an exhaustive list. It is meant as a starting place to assist you in your review process. Introduction
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Entrust Datacard
Published By: Entrust Datacard     Published Date: Jul 23, 2019
In years past, device functionality was enough to sell most embedded products without much concern for cybersecurity. Of course there were exceptions, such as in critical infrastructure, aviation, and military, for which security was always of importance. But today’s environment has evolved on several fronts. First, organizations across nearly all markets are demanding Internet connectivity to monitor and control devices as well as to aggregate and analyze data. Second, the magnitude of security threats has exploded, driven by highly sophisticated hackers including organized criminal gangs seeking financial returns, creating a constantly evolving threat landscape. Third, the increasingly complex nature of connected systems makes them ever more challenging to protect. The more complex a system, the more potential vulnerabilities it may contain. And fourth, the data generated by connected devices represent an asset that is becoming increasingly valuable for organizations to derive insigh
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Entrust Datacard
Published By: Adobe     Published Date: May 13, 2015
Discover how data management platforms can enable marketers to tackle growing data challenges, create powerful customer insights and set up marketing campaigns that increase revenues and significantly decrease media wastage.
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data management buyers guide, data management platforms, data challenges, the rise of dmp, benefits of dmp
    
Adobe
Published By: Adobe     Published Date: Aug 04, 2015
Discover how data management platforms can enable marketers to tackle growing data challenges, create powerful customer insights and set up marketing campaigns that increase revenues and significantly decrease media wastage.
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data management buyers guide, data management platforms, data challenges, the rise of dmp, benefits of dmp
    
Adobe
Published By: Adobe     Published Date: Aug 04, 2015
Discover how data management platforms can enable marketers to tackle growing data challenges, create powerful customer insights and set up marketing campaigns that increase revenues and significantly decrease media wastage.
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data management buyers guide, data management platforms, data challenges, the rise of dmp, benefits of dmp
    
Adobe
Published By: Adobe     Published Date: Apr 25, 2016
Im Zuge der Entwicklung des digitalen Ökosystems um das traditionelle Marketing entstanden isolierte Abteilungen, was unterschiedliche Botschaften, Kampagnen und Erlebnisse zur Folge hatte. Zur Schaffung einheitlicher und ansprechender Erlebnisse auf allen Kanälen ist großes Engagement im gesamten Unternehmen erforderlich.
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marketing, customer experience
    
Adobe
Published By: Adobe     Published Date: Jul 04, 2016
According to Eric Schmidt, CEO of Google, more content is created every two days than was produced from the beginning of time until 2003.
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content management, online content, customer experience, customer interaction
    
Adobe
Published By: Adobe     Published Date: Jul 04, 2016
According to Eric Schmidt, CEO of Google, more content is created every two days than was produced from the beginning of time until 2003.
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content management, online content, customer experience, customer interaction
    
Adobe
Published By: Adobe     Published Date: Jul 04, 2016
According to Eric Schmidt, CEO of Google, more content is created every two days than was produced from the beginning of time until 2003.
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content management, online content, customer experience, customer interaction
    
Adobe
Published By: Adobe     Published Date: Jan 22, 2017
Nahe der Küste der westindischen Insel Grenada gedeiht das Meeresleben in der Tiefe der Molinere- Bucht inmitten einer Kunstinstallation lebensechter Mixed-Media-Figuren. Der bildende Künstler und Umweltaktivist Jason deCaires Taylor ist Schöpfer der weltweit ersten Galerie von Unterwasserskulpturen.
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Adobe
Published By: Adobe     Published Date: Mar 21, 2017
Perks and benefits evolve. What was once cool quickly becomes standard. Today, speed and ease of necessary tasks have become key differentiators for organizations.
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Adobe
Published By: Mimecast     Published Date: Oct 17, 2013
Macmillan Cancer Support has relied on Mimecast for robust email security backed by a 100% anti-virus and 99% antispam SLA for a number of years. Mimecast’s Email Security solution has solved a spam issue that was seriously affecting Macmillan’s email system performance and creating a significant management burden for the charity’s IT department.
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mimecast, macmillan cancer support, email security solution, banish spam, case study, email system performance, it departments, spam problems, management and support burden, reliable email system, protected email system, safeguarding, email environment, high value activities, better email service
    
Mimecast
Published By: Riverbed     Published Date: Jul 17, 2013
In recent years Boston College has experienced rapid growth in data center network complexity. This complexity was driven by the need to provide a high level of fault tolerance to new, multi-tiered applications that had large bandwidth requirements. Read the case study to learn how the university deployed Riverbed Cascade™ to improve application performance management and increase network uptime.
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boston, boston college, riverbed cascade, riverbed, cascade, application performance management, network uptime
    
Riverbed
Published By: NAVEX Global     Published Date: Aug 18, 2016
In 2015, NAVEX Global partnered with an independent research agency to survey ethics and compliance professionals with responsibility for administering training across their organizations. The goal was to determine their top priorities and challenges. The findings represent responses from 677 individuals responsible for ethics and compliance programs.
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compliance programmes, compliance, ethics, compliance programme, risks, ethics and compliance programme, risk areas
    
NAVEX Global
Published By: Infomatica     Published Date: Jul 15, 2015
UPMC is a cutting edge leader in harnessing the power of technology and accelerating innovation. This case study explores how UPMC was able to integrate clinical, financial, administrative, genomic and other information and use this data to: • Improve research outcomes in search of cures and other diseases • Determine the true cost of providing care with longitudinal patient records • Examine clinical practice variations to benchmark and improve future procedures • Strengthen information security, privacy and compliance capabilities
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Infomatica
Published By: Netsuite DWASF Leads Display Q1 2015     Published Date: Jun 10, 2015
This research paper argues that it is up to the CFO to work with IT to modernize the business before it is too late. Enterprises need greater transparency into the streams of data illuminating market opportunities and market risks. They need systems that scale in step with the organization’s growth and technologies assisting a more intimate customer relationship. This paper highlights five reasons why the CFO must lead the charge to modernize their organizations now—or risk being outrun by the competition.
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business management software, cloud erp, erp, business software, accounting software, business accounting software, cloud financials, small business software, enterprise software, saas, cloud, integrated software solutions, cloud computing, business software solutions, integration platform, business growth, international expansion, integrated platform, business management suite
    
Netsuite DWASF Leads Display Q1 2015
Published By: Netsuite DWASF Leads Display Q1 2015     Published Date: Jun 10, 2015
Download this white paper on how cloud ERP can help IT meet rapidly evolving business needs. Discover the core characteristics of the modern enterprise, and the new ERP strategies adopted by rapidly growing enterprises like Williams-Sonoma and Knowledge Universe to support their growth.
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business management software, cloud erp, erp, business software, accounting software, business accounting software, cloud financials, small business software, enterprise software, saas, cloud, integrated software solutions, cloud computing, business software solutions, integration platform, business growth, international expansion, integrated platform, business management suite
    
Netsuite DWASF Leads Display Q1 2015
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