Download the complimentary guidebook and learn how your organization can achieve this kind of return through optimized scheduling, ensured compliance, improved productivity and real-time data analysis.
Learn about how your contact centers are a world of innovative and intricate technology and how with the right analytical tools you can maximize your organization’s potential by optimizing your customer’s experience.
Customer Experience (CX) and Net Promoter Score (NPS) are two of the benchmark measurements companies now use to gauge customer satisfaction. And to understand how budgetary decisions impact CX and NPS outcomes, companies are turning to advanced contact center technology for strategic planning and big data. But business requirements to manage these outcomes successfully must incorporate back-office operations as well as the contact center. Read why.
Today’s enterprise is vastly different than five years ago: 75 percent of the workforce is mobile, 90 percent of companies support Mac devices, five malware attacks happen every second and half of enterprise data lives outside the data center. As everything around you changes, you’re expected to support the enterprise with flat budgets and static head counts. Endpoint backup enables you to protect enterprise data and mitigate the growing risk of data loss, ransomware and insider threat.
Fresh Direct Produce workforce is more mobile, responsive with Cisco Unified Communications. To give its employees the immediate, direct communications that the business required, Fresh Direct replaced its phone system with the Cisco® Unified Communications System. The Cisco solution supports all of the company's voice, data, and wireless communications on one secure network.
Many organizations are seeing clear and quantifiable benefits from the deployment of mobile technologies that provide access to data and applications any time, anywhere. These benefits often include increased profits, a more efficient and productive workforce, and enhanced customer service.
Even with the latest devices, your mobile workforce may not have
what they need to get the job done. Without a strategy to provide them with data and applications, they’re forced to work without them or find workarounds that can compromise security.
Today’s workers are constantly on the move, and IT departments are scrambling to keep up. Access to email is not enough. You must address the legacy applications that your employees can’t easily access from their mobile devices, knowing that app development can be cost prohibitive and complex. And you have to have a strategy in place to secure and manage every application in use.
As organizations look for more ways to increase productivity and profitability, human resources departments are being asked to provide more strategic input to executives. Doing so requires tools that improve access to timely, accurate information for enhanced business decision making. If you don’t have a human resource management system (HRMS), HR can end up spending too much time on repetitive day-to-day tasks like paperwork while struggling to deliver meaningful workforce insights. The right HR management software can help the HR team increase control over employee data, optimize productivity, and take employee engagement to the next level, so you can deliver the future workforce your organization needs to succeed. This white paper discusses the five areas to keep in mind when evaluating solutions to find an HRMS that’s a good fit for your business.
Giving employees the right tools to do their best work can be challenging in today’s world of multiple devices and diverse work styles. This e-book reveals how to choose technology that helps your workforce:
Protect company data
Get more done
Collaborate with colleagues
Stay in control of their schedules
Spend more time on value-added tasks
In a “talent-constrained” economy, attracting and engaging highly talented people, developing globalleaders, improving and sharing new skills, and keeping people aligned and working together are major challenges.
In this report, we discuss how new approaches and a new science of human resources have emerged to develop a “smarter workforce,” resetting the bar on talent, learning, and leadership strategies.
IBM conducted more than 1,700 in-depth, face-to-face interviews with CEOs, general managers and senior public sector leaders from around the globe. Our newest CEO Study, the largest of its type ever undertaken, is the latest in the IBM C-suite Study Series. It explores how CEOs are responding to the complexity of increasingly interconnected organizations, markets, societies and governments – what we call the connected economy. Three themes emerged. Today's CEOs must:
- Empower employees through values
- Engage customers as individuals
- Amplify innovation with partnerships
Register now to access the insights that can help you lead more effectively through impactful connections with your employees, customers and partners.
Published By: Webroot
Published Date: Sep 18, 2013
This infographic gives a quick visual representation of some of the key findings of a recent Webroot research on web security in the US and UK. As cybercriminals increasingly exploit vulnerabilities in mobile browsers and apps, companies with mobile workforces face new challenges in protecting users and critical data. And the impacts of failing to protect against mobile browsing threats can be severe. The infographic also gives a checklist of things you can do to reduce the risks. Among the key points:
• 50% of companies in the US estimate that web-borne attacks cost from $25,000 to $1 million in 2012.
• 90% of respondents agree that managing the security of remote users is challenging
• 50% of firms with remote workers had a website compromised
Published By: Intralinks
Published Date: Jan 16, 2015
In their newly released report, “On the Radar: Intralinks,” MWD Advisors probes 10 key questions about how Intralinks VIA™ supports workforce mobility by giving organizations the controls to manage and secure business data, wherever it goes.
This On the Radar briefing note follows a simple “ten questions” format, designed to provide a
concise but thorough overview of a company and its products and services, answering the simple questions like:
“Why is it interesting?” “What’s Next?” “Should I consider it?”
You’ll learn how organizations should consider the benefits of an enterprise- grade content collaboration solution that’s designed to embrace workforce mobility “but with the security of administrative controls that make it much easier to manage that collaboration and maintain an audit trail.”
Download the MWD report and find out why Intralinks VIA “…keep[s] IT and compliance officers happy, while not cramping end users’ mobility.”