Email is the primary communication system and file transport mechanism used in organizations of all sizes. Email systems generate enormous amounts of content that must be preserved for a variety of reasons, including:
-Compliance with local, state, federal and international statutory requirements
- Electronic discovery requirements and best practices
- Knowledge management applications
- Disaster recovery and business continuity
Published By: 8x8 Inc.
Published Date: Feb 13, 2017
The right contact center solution should integrate tightly with your CRM solution and add value to it. Your contact center software should be able to capture all email, chat and standard telephone interactions and link them to the customer records database. Not only does this ensure continuity in all your customer communications, it gives the CRM database more information to use in constructing a better picture of your customersí behavior.
So how do you choose the right contact center for your organization? Following are three examples of forward-thinking businesses that found the right answer with cloud communication technology.
Published By: 8x8 Inc.
Published Date: Aug 09, 2017
The 8x8-CCNG survey shows more and more companies are moving their contact centers to the cloud, and for a range of reasons that is appealing to almost every business center. Most prominent among those objectives are better business continuity, scalability, supporting remote workers, and integrating new technologies like multi-channel capabilities.
Does your contact center employ remote agents? More than half do or respondents do! Across industries, prioritizing top talent and supporting remote workers is a growing concern. Cloud contact centers support this objective by making the full set of technologies and features available to all users, wherever they are located. Download now to learn more.
Published By: Aerohive
Published Date: Jan 04, 2012
In today's virtual enterprise, access to corporate resources must be secure, reliable, and manageable, with consistently enforced policy while simultaneously allowing access from anywhere at any time. This is why access network strategies are critical to business growth.
This whitepaper gives a broad overview of the ways in which Akamai can help organizations bolster the security of their Web-based assets, with capabilities ranging across the application, network, and DNS layers, as well as solutions focused on Distributed Denial of Service (DDoS) mitigation and business continuity.
Virtualization and the cloud have effectively become mandates for IT. Though we are still somewhat early in the virtualization and cloud lifecycles, it's quite clear that these two technologies are going to become major, if not dominant models of IT.
Virtualization deployment will continue to grow dramatically, fueled by a variety of factors, including continued use of virtualization to support consolidation efforts; growth of virtualization use in mission-critical applications and workloads; growth in virtualization among small and midsize organizations; successful deployment of virtualization as a strategic initiative to enhance business agility; and virtualization as the foundation for next-generation cloud computing services.
The modern enterprise is dependent upon connectivity at every level. Every business initiative, whether driven by sales, marketing, manufacturing, finance, R&D or HR, is dependent upon reliable network availability and continuity. Disrupting that continuity is what Distributed Denial of Service (DDoS) attacks are all about.
Published By: Astrocom
Published Date: Dec 13, 2007
Enterprises with mission critical applications are exploring the benefits of disaster recovery sites for their data centers to ensure business continuity. Special network technology is needed to ensure that site failover and failback occurs reliably and predictably. An ideal solution should provide reliable network connections, manage inbound and outbound traffic over multiple WAN links, failover to a secondary data center if all links at the primary data center are down, and eliminate deployment barriers and costs of multi-homing with BGP (Border Gateway Protocol).
Most companies have plans in place to ensure employee-to-employee communications following a business disruption event (BDE). But many companies haven’t addressed how communications will be maintained with partners (suppliers, vendors, channel partners, etc.) and customers.
To succeed in a tough marketplace, small businesses must be accessible, without significant interruption, even in the most adverse situations. This kind of ongoing accessibility is an important aspect of business continuity - a critical success strategy that doesn't just happen, but requires proactive planning. Although there are several aspects to a business continuity plan, a major component of any plan should be the SME's communications capabilities, not just its equipment or data. This paper will explore how different kinds of interruptions can adversely affect an SME's business continuity and illustrate how, through advanced features such as resiliency and mobility, Avaya's IP Office can help SMEs overcome interruptions and maintain business continuity.
Published By: Aventail
Published Date: Aug 21, 2009
Disaster recovery is not only needed for catastrophic events like natural disasters or pandemics, but for any event, like a snow storm or power outage that keeps your workers from getting to the office and disrupts your business. This white paper by business continuity expert Tim Clark of Fact Point Group, explores best practices for disaster recovery and the key role of SSL VPNs in that process.
Get this free white paper to read why mass casualty and other public health emergencies create a demand for information within hospitals, between hospitals, between hospitals and local incident command centers, and between local, statewide and multi-state incident command centers and agencies.
Published By: bChannels
Published Date: Dec 11, 2018
For many years, organizations thought about business continuity in much the same way they thought about business insurance ó yes, it was important, but rarely was it top of mind. But thatís all changed. Many organizations have, unfortunately, discovered that even a scant few minutes of service downtime can have deleterious effects on their business operations, resulting in lost revenue, diminished customer confidence and heightened compliance risk.
For those and other reasons, IT executives have raised the bar on business continuity preparedness for their organizations in all ways. New technologies, business processes and partnerships, combined with a raised level of importance for testing and a full appreciation of what virtualization can and canít do for business continuity, are essential to new thinking around avoiding the impact
of an unplanned service interruption.
Download this informative Whitepaper to learn more about how Veritas Netbackup 8.1.2 can help.
Published By: bChannels
Published Date: Dec 11, 2018
IT service continuity undoubtedly is at or near the very top of every IT organizationís list of strategic initiatives, considering the dramatic costs and implications of downtime. Download this informative whitepaper for some compelling reasons to upgrade.