The data from your ethics and compliance helpline should be benchmarked against comparable organizations to assess program health and make improvements such as implementing policies, training employees, and conducting investigations. Learn everything you need to know about benchmarking your helpline data in our toolkit.
This report reviews all-industry benchmarks created using data from all participating companies 4,600, in the NAVEX Global database and should serve as an excellent starting point for companies wishing to assess their organization’s reporting data—and help equip them to make informed decisions about programme effectiveness, potential problem areas and necessary resource allocations.
This report is an excellent starting point for organisations committed to benchmarking and improving programme effectiveness. To leverage more advanced benchmarks, NAVEX Global offers custom benchmarking options as part of our Integrity DiagnosticsTM and Integrity MetricsTM report service. These services allow you to get apples-to-apples benchmarking for your organisation based on your industry, company size, or other defining factors.
Good analysis and benchmarking of hotline data helps organisations answer crucial questions about their ethics and compliance programme, including:
Does our culture support employees who raise concerns?
Are our communications with employees reaching the intended audiences and having the desired effect?
Are our investigations thorough and effective?
Do we need more training?
Do we need to review or update our policies?
Do employees know about our reporting channels?
Comparing internal data year over year to help answer these questions is important. But getting a broader perspective on how your performance matches up to industry norms is critical. This year’s analysis of our EMEA & APAC data from nearly 14,000 ethics and compliance hotline reports revealed key data points that compliance professionals can use to benchmark and assess their programme’s performance, and move toward predictive risk mitigation.
A strong ethics and compliance programme improves organisational culture, protects corporate reputation and enhances employee engagement. When an ethics and compliance programme is lacking, an organisation could be exposed to significant risk. To ensure compliance programmes meet ongoing best practices, assessments and regular reviews are necessary, valuable and expected by numerous internal and external parties, including government agencies.
New laws and regulations, new lines of business, new geographies and mergers and acquisitions become part of a growing enterprise your compliance ecosystem must support. This requires those in charge of the system to regularly revisit and assess their risk and priorities to make necessary adjustments that ensure an effective compliance programme.
The Definitive Guide to Compliance Programme Assessment is a comprehensive resource full of advice and best practices. It is designed to help organisations evaluate and improve their ethics and complia
Ethics and compliance officers have many opportunities to leverage the data in their hotline and incident management systems to improve their compliance programmes— and their organisational culture of ethics and respect. This year’s benchmarks point to several opportunities to increase programme effectiveness.
Hotline data that is carefully tracked, reviewed, benchmarked and presented with sufficient context often provides the early warning signs needed to detect, prevent and resolve problems. We at NAVEX Global hope that this report is helpful to your organisation and we welcome any feedback on these findings.
Good analysis and benchmarking of hotline data helps organisations answer crucial questions about their ethics and compliance programme.
Comparing internal data year over year to help answer these questions is important. But getting a broader perspective on how your performance matches up to industry norms is critical. To help, each year NAVEX Global takes anonymised data collected through our hotline and incident management systems to create these reports. This particular report is the second NAVEX Global benchmark report we have published that focuses specifically on the status of ethics and compliance hotline services in the EMEA and APAC regions. This benchmark only takes reporting data from organisations that has its data warehoused in Europe—a subset of the data used in our global hotline report.