IBM Institute for Business Value report discussing how multicloud environments are proliferating in surveyed organizations, the benefits of multicloud management and an approach to managing multicloud environments
A new era of business reinvention is dawning. Organizations are facing an unprecedented convergence of technological, social and regulatory forces. As artificial intelligence, automation, Internet of Things, blockchain and 5G become pervasive, their combined impact will reshape standard business architectures. The “outside-in” digital transformation of the past decade is giving way to the “inside-out” potential of data exploited with these exponential technologies.
We call this next-generation business model the Cognitive Enterprise.
An opportunity for Chief Procurement Officers (CPOs): As business models evolve and technology advances, CPOs can elevate their value across enterprises and extended supplier networks with Cognitive Procurement capabilities that can sense and act.
The increase in sophisticated, targeted security threats by
both external attackers and malicious insiders have made it
extremely difficult for organizations to properly protect
critical and sensitive information. The task of protecting these
assets has only grown harder as IT environments have become
more complex and widely distributed across geographic locations
and in the cloud.
Many recent high-profile breaches have one thing in common:
They were accomplished through the compromise of passwords.
In many cases, end-user passwords are initially hacked through
various social engineering techniques. Then permissions are escalated to gain access to more privileged accounts — the keys to the
kingdom. This unauthorized access can easily go undetected for
weeks or even months, allowing hackers to see and steal information at their convenience.
Unfortunately, many IT users lack a full understanding of how
privileged accounts function, as well as the risks associated
with their compromise an
This report describes the results from a groundbreaking
global study by Thycotic that reveals major risk and
compliance gaps in how organizations manage and secure
their privileged accounts and access to sensitive systems,
infrastructure and data. The 2018 Global State of Privileged
Access Management (PAM) Risk & Compliance report
highlights where many organizations are failing to fully
put security controls in place to protect their most critical
"Improving Cyber Resilience in the Insurance Industry
Security automation plays a significant role when maintaining an organization's Cyber Resilience, according to IBM Resilient’s latest report, “The Ponemon Institute Study on the Cyber Resilient Organization.”
Download this latest report to understand the key factors that hinder the ability for efficient and effective Cyber Resilience and gain insights and guidance for improving your security posture."
"Your workers demand an
extraordinary level of flexibility and convenience in how they use their
Meaning it’s up to you to support a vast assortment of endpoints, including laptops and desktops (both PCs and Macs), tablets and hybrid devices, smartphones, and even the Internet of Things (IoT).
And not only do your users expect support for a wide variety of form factors, but they also require cross-platform support for all major platforms, including iOS and macOS, Android, and Windows.
To complicate the situation further, they run different versions of those platforms—for example, they may run Windows XP SP3, Windows 10, or anything in between.
Read onward and learn how the industry’s first cognitive UEM platform, MaaS360 with Watson, delivers a single, strategic management and security solution to drive your organization’s digital business transformation—no matter what endpoints your enterprise is putting to work."
"Managing and securing endpoints with conventional mobile device management (MDM) or enterprise mobile management (EMM) solutions is time-consuming and ineffective.
For this reason, global IT leaders are turning towards unified endpoint management (UEM) solutions to consolidate their management of smartphones, tablets, laptops and IoT devices into a single management console.
To increase operational efficiency, maximize data security and deliver on their digital transformation goals, they’ll need a UEM platform that does more than just promise success. The answer is a smarter solution, built for today, that brings new opportunities, threats, and efficiency improvements to the forefront.
With Watson™, IBM® MaaS360® UEM features cognitive insights, contextual analytics, and cloud-sourced benchmarking capabilities. It helps you make sense of daily mobile details while managing your endpoints, users, apps, document, and data from one platform."
ODM is the evolution of business rules management. It provides a complete, easy-to-use system for automating day-today operational decisions and allows businesspeople and IT to collaborate on business rules by using an interface and a language that are comfortable and intuitive for both.
ODM not only allows you to automate your business rules, but also it enables you to apply insights and analytics to operational decisions by bringing together data from different sources and looking at historical trends and patterns to determine the next best action. It ensures that you’re making the right decisions at the right time, when it can make a difference.
What can this mean for your business? Adopting operational decision management can:
• Improve customer centricity (acquisition and retention) by engaging individuals at the right time with the right offers
The age of digital transformation is firmly here, and with it comes a seismic shift in how businesses must operate if they intend to stay relevant and profitable. Though the role of process in digital transformation is often over-hyped, in truth, it remains a critical element in the fight to win, serve, and retain customers. In this digital age, businesses must holistically reframe their investment in process automation. In short, a compelling vision for process excellence must underpin this digital transformation, thereby transforming customerfacing processes and digitizing operational processes.
The change is so profound that Forrester has renamed the category from business process management (BPM) to digital process automation (DPA). This shift, while continuing to drive down costs and drive up employee productivity, makes customer experience and digital transformation the primary success factors. This represents a powerful and necessary change of focus.
In July 2017, IBM commission
There are many paths and possible entry points, from standalone
software solutions to sophisticated business process management
systems and full outsourcing. Each has its own advantages, drawbacks, potential benefts and level of risk.
The future of business process management lies in Robotic Process Automation. This report covers the benefits of the technology and other business process optimization approaches that Best-in-Class organizations take to improve efficiency.
Defense and intelligence agencies want to leverage the data they collect so they can use artificial intelligence to enhance readiness – but most who run these programs don’t know how to get started and find it difficult to make the business case to their leadership. In this research report, created by GovLoop in partnership with IBM, which provides innovative technology solutions for national security and military intelligence, you’re going to learn where your peers stand—and some practical tips on how to get started—even if you think your data is “dirty” or not ready for advanced applications.
US ground forces handle massive amounts of information and data while working under unpredictable conditions. These conditions don’t always allow military intelligence analysts access to a technologically reliable way to share information. AI can help develop a comprehensive intelligence picture and a true sense of cognitive situational understanding (CSU). These technologies can help analyze the massive amounts of data the military receives. And because AI programs are constantly adding new capabilities and tools, they can help the military prepare for the battlefield of the future. Read how.
Liberty Mutual Insurance offers personal and commercial insurance to policyholders around the world. With more than 50,000 employees located in more than 60 countries, managing the corporate benefits program is a tremendous task.
Matthew Vlieger, Manager of Finance and Analytics in the company’s Corporate Benefits Division, is responsible for analyzing member engagement within the various health plan offerings. He also provides insights to the strategy directors to help them identify areas for improvement.
Amid the rising costs of healthcare, employers and health plans are under increasing pressure to produce fast insights from their data to help drive business decisions, identify opportunities to reduce cost, improve care quality and generate reports for diverse stakeholders. But these professionals often lack the time, resources and analytic expertise necessary to integrate and interpret the massive amounts of disparate data available to them.
In our always-on, always-connected world, healthcare consumers expect instant access to customer service, not just from 9 AM to 5 PM. It’s often no longer good enough for health plans to staff call centers during standard business hours. Members today typically want to be able to log in and help themselves to the answers they need from self-service channels whenever they want — and they want the experience to be highly personal.
One contact center benchmark study (see next page) revealed self-service channels can be a win-win for both businesses and consumers.1 When done well, self-service solutions can help businesses improve customer satisfaction while reducing costs. And consumers appreciate the convenience of getting answers quickly and efficiently.
The Ohio State University Health Plan manages healthcare insurance benefits and wellness resources for the university’s 29,000 employees, as well as their spouses and dependents. The Ohio State University is one of the nation’s top 20 public universities, and its Wexner Medical Center ranked #3 among 104 academic medical centers that were included in the 2014 University Health System Consortium Quality and Accountability Study. The health plan, medical center and university work together to help deliver safe, efficient, patient centered care to its members.
However, big data and analytics solutions can have shortcomings. Proprietary and best-of-breed approaches can require valuable time and resources to build, integrate and maintain — while outsourcing data analytics can constrain reporting frequency and timeliness. In a world where operational efficiency and fast, reliable information is paramount, these limitations can put payers at a competitive disadvantage.
In the era of individual-centered economy, customers are demanding faster, more personalized services. To deliver these services, successful organizations realize the benefits of accurate and trusted master data. And in today's always on society, companies can no longer afford to allow downtime for maintenance and scheduled upgrades for these services and the supporting applications. With low latency capabilities in IBM InfoSphere Master Data Management designed to easily connect to applications in a zero-downtime environment, the highest demands for user interactions can now be realized. As a result, businesses can therefore take the next step in their digital transformation initiatives to truly drive personalized differentiated customer experiences to separate themselves in today's crowded marketplace.
View this webinar to discover how IBM MDM puts these capabilities within easy reach. The webinar will:
Reveal how these capabilities are being delivered on-premise and on t
In the Garage, you work side by side with IBM experts to create first-of-a-kind MVPs, experiment with emerging technologies and quickly learn from failures. In this webinar hear from Ed Forman, Partner of Cognitive Process Transformation at IBM. Ed has partnered with organizations across industries including automotive, life sciences, financial services and telecommunications. In his work with the IBM Garage he has helped shape an award-winning method for innovation that has transformed business models for Fortune 500 clients. Listen to this 30-minute presentation to find out more.
The days of data being narrowly defined as highly structured information from a few specific sources is long gone. Replacing that notion is the reality of a wide variety of data types coming from multiple sources, internal and external, to an organization. All of it is in service of providing everyone from IT, to line-of-business (LOB) employees, to C-level executives with insights that can have an immediate and transformative impact.