Published By: 8x8 Inc.
Published Date: Nov 17, 2016
Effective quality management lets you improve the performance of contact center agents—and deliver the customer experience your business expects. The ICMI Tool Kit: Quality Management in the Contact Center provides valuable tips you can apply to start improving your contact center operations today.
Developed by International Customer Management Institute (ICMI), a leader in contact center training and consulting, the tool kit lays out the foundations of an effective quality management program and offers a step-by-step approach to creating an effective program. Then it provides details to help you:
• Perform effective coaching using the SAFE coaching framework
• Calculate the ROI of your training and coaching investments
• Developing a peer mentor program
A January 2018 commissioned study conducted by Forrester Consulting on behalf of ServiceNow
How a Representative Organization Resolved Security Incidents 45% Faster
This Forrester Study provides a framework and customer example to help readers evaluate the potential financial benefits of investing in ServiceNow Security Operations.
To understand and illustrate the benefits, costs, and risks associated with ServiceNow, Forrester interviewed three current Security Operations customers to create a representative organization. This organization:
Improved vulnerability response times by 25%
Prioritized vulnerabilities 60% faster
Achieved 230% ROI
Download this study to evaluate the Total Economic Impact of using ServiceNow Security Operations to deliver fast and efficient security response.
This whitepaper provides an overview of how Craigs International leveraged Alibaba Cloud’s technology solutions, including Cloud Enterprise Network (CEN), Virtual Private Network (VPN) Gateway, and Smart Access Gateway (SAG), to build a global enterprise network. Alibaba Cloud’s solutions helped them improve business operations, increase efficiency, maximize profitability, and reduce OPEX and CAPEX costs. Craigs International wants to move to the cloud to build a global hybrid enterprise network by partnering with a technology player that has such solid experience within Mainland China.
Local and regional governments around the world are using the cloud to transform services, improve their operations, and reach new horizons for citizen services. The Amazon Web Services (AWS) cloud enables data collection, analysis, and decision making for smarter cities. This whitepaper provides strategic considerations for local and regional governments to consider as they identify which IT systems and applications to move to the cloud. Real examples that show how cities can stop wasting money, move faster, and innovate.
Published By: Attunity
Published Date: Nov 15, 2018
With the opportunity to leverage new analytic systems for Big Data and Cloud, companies are looking for ways to deliver live SAP data to platforms such as Hadoop, Kafka, and the Cloud in real-time. However, making live production SAP data seamlessly available wherever needed across diverse platforms and hybrid environments often proves a challenge.
Download this paper to learn how Attunity Replicate’s simple, real-time data replication and ingest solution can empower your team to meet fast-changing business requirements in an agile fashion. Our universal SAP data availability solution for analytics supports decisions to improve operations, optimize customer service, and enable companies to compete more effectively.
Published By: Attunity
Published Date: Nov 15, 2018
Change data capture (CDC) technology can modernize your data and analytics environment with scalable, efficient and real-time data replication that does not impact production systems.
To realize these benefits, enterprises need to understand how this critical technology works, why it’s needed, and what their Fortune 500 peers have learned from their CDC implementations. This book serves as a practical guide for enterprise architects, data managers and CIOs as they enable modern data lake, streaming and cloud architectures with CDC.
Read this book to understand:
? The rise of data lake, streaming and cloud platforms
? How CDC works and enables these architectures
? Case studies of leading-edge enterprises
? Planning and implementation approaches
This buyer’s guide for load balancers is based on research, best practices, and conversations with network administrators and IT operations teams at over 110 Global 2000 enterprises. It presents guidelines for choosing application services that mirror the needs of modern data centers and public cloud initiatives.
The guide is organized in sections, starting with a pre-assessment of your current application delivery capabilities. With data gathered from your pre-assessment, you can review the considerations involved in creating a software-defined application services strategy; identify opportunities to improve automation of application services and operations. Finally, use the software-defined application services checklist at the end of the guide to identify key priorities in your choice of application service solutions for your enterprise.
What you'll learn in this webinar:
Modernize your databases and applications by migrating to Amazon Aurora. Take advantage of the modern, scalable cloud infrastructure available on Amazon Web Services (AWS) to optimize your operations.
TekStream, an AWS Partner Network (APN) Advanced Consulting Partner, specializes in migrating legacy on-premises databases to AWS. Watch this webinar to learn how TekStream helps you break free from commercial database licenses, such as Microsoft and Oracle, and move your databases to the cloud in order to focus on your core business.
Watch our webinar to learn how TekStream can help you:
Understand your options when migrating your databases to Amazon Aurora
Reduce the annual maintenance and support costs associated with commercial database licenses
See how the combination of business consultation and technology implementation can markedly improve operations
Traditional data processing infrastructures—especially those that support applications—weren’t designed for our mobile, streaming, and online world. However, some organizations today are building real-time data pipelines and using machine learning to improve active operations.
Learn how to make sense of every format of log data, from security to infrastructure and application monitoring, with IT Operational Analytics--enabling you to reduce operational risks and quickly adapt to changing business conditions.
Struggling with delivering new capabilities to the market in a timely manner? Start your DevOps journey now and learn how implementing Continuous Delivery solution can be the ultimate competitive differentiator for your business.
Read this executive brief to learn:
How to bring innovation and business value together more rapidly
How to improve Communication and collaboration between development and operations teams
How to improve quality and increase visibility to the application deployment process.
It doesn’t matter whether you’re new to Oracle Retail, have an active implementation project that is running or have an existing deployment in production. The same issue applies: You are making a significant investment in the technology and need to develop a reliable and efficient batch schedule.
If you’re new to Oracle Retail, you are no doubt embarking on a major project to improve your competitive position in the retail market. With that in mind, your goals will be to shrink the time-to-market for your retail implementation, lower the reliability risks associated with in-house developed solutions and improve the visibility and control of retail business processes.
In this eBook you will discover a series of recommendations for operating a fail-safe and efficient Oracle Retail operational environment. You will also understand how automation enables you to streamline the execution of your Oracle Retail batch operations and increase the day-to-day efficiency of your operations teams.
Aguakan needed a solution and was on a tight timeline to implement a communications network. Download this white paper to learn more about how Aguakan utilized Cambium Networks to improve water utility operations while reducing communications costs.
This case study describes the common challenges faced by the Hutchinson Center and how Canon U.S.A., Inc. combined powerful imageRUNNER MFPs with uniFLOW Output Manager suite to help improve overall operations so the Center could dedicate its primary focus to the business of saving lives.
Learn the best practices for migrating to a new server operating system and see how the switch may be challenging, but will allow your organization to vastly improve IT operations to support new technologies such as cloud computing.
Client virtualization technologies are redefining the way IT resources are
delivered to end users, and creating exciting new opportunities for IT
organizations as they work to streamline and improve operations. By
abstracting applications and operating systems from client hardware,
virtualization enables client assets to be stored on central servers and
delivered to client endpoints.
The implications are profound. End users can log on to any networkconnected
computing device and access their custom operating system
and application environment. For IT departments, central management of
client virtual machine (VM) images brings efficiencies in everything from
routine maintenance and updating to operating system upgrades.
The Internet of Things (IoT) stands to benefit a number of key public sector subverticals, particularly public safety, because it will be leveraged to enhance real-time situational awareness, improve response times and safety, function as a force multiplier, help minimize operational expenditures, and facilitate evidence-based operations and real-time safety decisions.
The following questions were posed by Cisco to Dr. Alison Brooks, research director, on behalf of Cisco's customers.
IoT impacts every business. Mobile and the Internet of Things will change the types of devices that connect into a company’s systems. These newly connected devices will produce new types of data. The Internet of Things will help a business gain efficiencies, harness intelligence from a wide range of equipment, improve operations and increase customer satisfaction. IoT will also have a profound impact on people’s lives. It will improve public safety, transportation and healthcare with better information and faster communications of this information. While there are many ways that the Internet of Things could impact society and business, there are at least three major benefits of IOT that will impact every business, which include: communication, control and cost savings.
Read to learn more!
The Internet of Things (IoT) stands to benefit a number of key public sector subverticals, particularly public safety, because it will be leveraged to enhance real-time situational awareness, improve
response times and safety, function as a force multiplier, help minimize operational expenditures, and facilitate evidence-based operations and real-time safety decisions.
The financial services industry has seen its share of disruption brought about by technology. Yet, technology also is serving as a catalyst to help financial institutions move beyond their traditional boundaries to provide expanded, more customer-centric services. For many institutions, embracing innovation from FinTech companies is part of that movement.
A growing number of banks and institutions, therefore, are taking action. But rather than fighting against the tide of FinTech innovation, many now are embracing FinTech as a way to improve their operations, update their image and increase their customer satisfaction.
Retail has been transformed by technology in multiple ways, from the way customers interact with retailers to how products are offered and acquired. Indeed, the entire shopping experience has been redefined and expanded to enable customers to purchase products anytime, anywhere, with any device, from any number of retailers.
Consumers’ changing shopping behaviors and their reliance on technology enables retailers to reach a wider swath of potential buyers, moving well beyond the borders of their physical store locations to new geographies and populations. That said, retailers must understand how to use technology effectively to draw in customers and entice them to purchase, as well as help them improve their operations and enable new, innovative ways to keep customers coming back.
Published By: CyrusOne
Published Date: Jul 05, 2016
Data centers help state and federal agencies reduce costs and improve operations. Every day, government agencies struggle to meet critical cost controls with lower operational expenses while fulfilling the Federal Data Center Consolidation Initiative’s (FDCCI) goal. All too often they are finding themselves constrained by their legacy in-house data centers and connectivity solutions that fail to deliver exceptional data center reliability and uptime.