The mandate for procurement organizations is clear – cost reduction alone no longer ensures success; creating value is equally important. How was Horizon Blue Cross Blue Shield able to achieve their desired future state? In this webinar, we will discuss:
• Why procurement needs a strategic makeover, the current adoption of emerging technologies by procurement, and the challenges faced by procurement executives.
• How the procurement team is driving towards an increased ROI through a more modern and user-friendly experience that enables the overarching enterprise business strategy.
How IBM is playing as a procurement partner by bringing to the table the latest and greatest technologies and services to solidify competitive advantage and differentiation.
Expert quotes carefully balance content and design, and logo placement is consistent throughout all communications. The mission is to make the quote easy to read and comprehend. There are standards, and nothing goes out unless it meets those expectations. ConnectWise offers a quote and proposal automation solution that’s dedicated 8+ years (and counting) to making it simple to deliver quotes that win. We’re well-heeled and ready to serve as your proposal guru. Follow these steps to find your path to quoting success.
The goal of automation is not to eliminate or replace human labor, but to increase productivity and quality beyond what is possible with your existing team, so as to realize economies of scale and predictable quality levels. With automation, your team is able to manage more endpoints, because automation eliminates routine and mundane responsibilities or efforts, giving your technicians the time to focus on higher priority and more complex tasks. In addition, as a managed service provider (MSP), you receive a fixed fee for your services. As a result, you need to provide service in the most efficient way possible while delivering the highest levels of consistency and quality. Building automation into your IT services business will enable you to do so. In this eBook, you’ll learn tips and best practices to successfully incorporate automation into your IT services business, including:
At the end of the day, monitoring is all about finding problems before they cause issues for your users, and managing expectations when problems do crop up. Once critical and basic coverage is handled, start monitoring devices to keep everything tied together. If a switch, router, or hub goes down, or a printer starts having issues, you’ll know before the complaints start rolling in. When you automate recurring processes or tasks, your team can focus on delivering value instead of putting out fires.
How to meet and exceed customer expectations to ensure customer retention. Includes two parts: 1) Key Fundamentals and Best Practices for IT Service Delivery, 2) Your Blueprint for Managing Successful Service Delivery
In a digital world, customers expect banks to connect all the dots and deliver omnichannel experiences that are seamless, personalized, and yes, delightful. Whether your customers visit branch locations or engage on mobile apps, it’s essential that at the enterprise level, you're able to understand and anticipate their needs.
Understanding your data is key to this kind of responsiveness. When you’re able to harness data and segment customers in new and exciting ways, target the right markets, and offer relevant products at the right time you can drive new opportunities, generate new revenue streams, and increase the value of every customer.
To find out more download this whitepaper today.
Companies that can harness the
power of data are tomorrow’s
winners. At Acoustic, we believe
deeply in the importance of putting
data into context to help companies
quickly determine which marketing
messages are resonating and which
strategies are outpacing the market.
The 2019 Marketing Benchmark
Report examines email and mobile
marketing messages sent by
thousands of brands in 2018 to
establish industry standards on
customer engagement, delivery
and subscriber churn. Our analysis
uncovers trends and benchmarks
than can help you optimize your
audience outreach. Use this
valuable information to compare
how your campaigns are performing,
see where to focus your efforts and
build your case for more investment.
Ready or not, the future is here.
For enterprise organizations, it must be a data-driven one.
Whoever can use technology to transform the customer experience, and be the
first to discover and deliver on new business models, will be the disruptor. Those
who can’t, the disrupted in this period known as the “era of Digital Darwinism.”
The future belongs to the Intelligent Enterprise which anticipates constantly
evolving regulatory, technological, market, and competitive challenges
and turns them into opportunity and profit. It delivers a single version
of the truth and agility. It connects to any data and distributes reports to
thousands. The Intelligent Enterprise goes beyond business intelligence,
delivering transformative insight to every user, constituent and partner.
Are most organizations there yet?
As brands hone and focus their 2020 (and even 2030) vision, MicroStrategy
has surveyed 500 enterprise analytics professionals on the state of their
organization’s analytics initiatives.
CEOs seeking to disrupt their sector rather than be disrupted, are turning to Agile development methods in order to accelerate development and rapidly adapt to changes in business requirements. Agile development is a group of methodologies, utilising incremental, iterative work sequences or sprints delivered by cross-functional teams and represents a fundamentally different way of working from traditional waterfall development. One of the major barriers to successful adoption of Agile ways of working, is a lack of industry consensus on how to successfully contract for Agile. The traditional Time & Materials approach is slow, and can obstruct collaboration. This paper discusses the alternative models for sourcing Agile and gives recommendations that benefit both customer and suppliers.
Manage your People, Customers & Projects on Salesforce
Cloud Professional Services Automation (PSA) gives you the visibility and power to drive revenue growth, improve margins and deliver on your promises.
Harness the power and ease of Salesforce, the #1 cloud platform
Experience enterprise class scalability
A window to connect your resources and projects
Schedule the right people onto the right projects at the right time
Connect Sales and Services for better resource management and customer satisfaction
TIBCO Data Virtualization is a proven approach used by four of the top five integrated energy companies to deliver more analytic data sooner from across upstream and downstream operations. Specific use cases described include: •? Offshore Platform Data Analytics •? Well Maintenance and Repair •? Cross Refinery Web Data Services •? SAP Master Data Quality If you are an energy company facing similar data and analytic challenges, consider TIBCO Data Virtualization.
Data Security Portfolio Vendors, Q2 2019, is a key industry report for helping security and risk professionals understand and assess the data security solution landscape, and how these solutions can address their business and technology challenges.Download the report to learn why Forrester believes IBM Security Guardium is a good fit “for buyers seeking to centrally reduce and manage data risks across disparate database environments”.The IBM Security Guardium portfolio empowers organizations to meet critical data security needs by delivering comprehensive visibility, actionable insights and real-time controls throughout the data protection journey.
Published By: Tricentis
Published Date: Aug 19, 2019
Think back just 5 years ago. In 2014…
• The seminal DevOps book—Gene Kim’s The Phoenix Project—was one year old
• Gartner predicted that 25% of Global 2000 enterprises would adopt DevOps to some extent by 20161
• "Continuous Testing” just started appearing in industry publications and conferences2
• Many of today’s popular test frameworks were brand new—or not yet released
• The term “microservices” was just entering our lexicon
• QC/UFT and ALM were still sold by HP (not even HPE yet)
• Only 30% of enterprise software testing was performed fully “in house”3
• There was no GDPR restricting the use of production data for software testing
• Packaged apps were typically updated on an annual or semi-annual basis and modern platforms like
SAP S/4HANA and Salesforce Lightning hadn’t even been announced
Times have changed—a lot. If the way that you’re testing hasn’t already transformed dramatically, it will soon.
And the pace and scope of disruption will continue to escalate throughout the fo
Published By: Tricentis
Published Date: Aug 19, 2019
Let’s face it. Businesses don’t want—or need—perfect software. They want to deliver new, businessdifferentiating
software as soon as possible. To enable this, we (Development and Testing teams) need fast
feedback on whether the latest innovations will work as expected or crash and burn in production. We also
need to know if these changes somehow broke the core functionality that the customer base—and thus the
This is where Continuous Testing comes in.
Continuous Testing is the process of executing automated tests as part of the software delivery pipeline in
order to obtain feedback on the business risks associated with a software release candidate as rapidly as
Published By: Tricentis
Published Date: Aug 19, 2019
The way that we develop and deliver software has changed dramatically in the
past 5 years—but the metrics we use to measure quality remain largely the
same. Despite seismic shifts in business expectations, development methodologies,
system architectures, and team structures, most organizations still
rely on quality metrics that were designed for a much different era.
Every other aspect of application delivery has been scrutinized and optimized
as we transform our processes for DevOps. Why not put quality metrics under
the microscope as well?
Are metrics like number of automated tests, test case coverage, and pass/fail
rate important in the context of DevOps, where the goal is immediate insight
into whether a given release candidate has an acceptable level of risk? What
other metrics can help us ensure that the steady stream of updates don’t undermine
the very user experience that we’re working so hard to enhance?
To provide the DevOps community an objective perspective
on what quality
There are 56.7 million contingent workers, including temporary or part-time workers, freelancers, consultants, and independent contractors in the US, making up approximately 40% of the US workforce today. In fact, 76% of HR leaders plan to hire contingent workers to deliver on growth objectives, In PwC's Future of Work study, nearly 50% of survey participants said that employees will work for more than one employer at a time, making it critical to actively manage their commitment and productivity during employment periods. Learn how to streamline the entire experience of on-boarding and retaining contingent workers to drive the greatest results for everyone involved
AOS delivers powerful, intent-driven automation of network services in vendor-agnostic environments by delivering it as an easily consumable service in response to consumer-specified intent. Network devices serve packets, AOS services serve application workloads.
According to numerous studies, 70-80% of outages are due to configuration change applied to a living system, and not due to initial deployment. Initial, one-time deployment can be seen as sort of a “hello world” application; the real complexities arise as the system evolves. With AOS, configuration, telemetry, and expectations are derived from the single source of truth - the intent - in an idempotent fashion, and as such there is no implementation difference between initial deployment or change management.
Pursuing agility to truly impact business transformation requires embracing data center modernization as a core competency. Crucial to this is having the most up-to-date IT infrastructure to support the scale and complexity of a changing technology landscape. Companies must embrace this imperative by adopting software-defined data center principles, embracing modernization, and automating their IT management processes. Those that do will propel business innovation and deliver superior customer experiences with fast, secure, and reliable business technology.
In December 2018, Dell Technologies commissioned Forrester Consulting to evaluate the business value of modern infrastructure in company data centers. Forrester conducted an online survey with 508 IT infrastructure technology decision makers in seven countries to explore this topic. This spotlight focuses on the 102 respondents we surveyed at midmarket businesses (MBs) with 100 to 499 employees. We found that while most midmarket fi
Bancolombia is an award winning, full-service financial institution that provides banking services to customers in 12 different countries and is one of the 10th largest financial groups in Latin-America.With bots from Automation Anywhere, Bancolombia sifts through structured, semi-structured, and unstructured customer data to transform their BPM. Bots automate hundreds of processes and greatly increasing back office efficiency, saving Bancolombia a significant amount of time servicing customers. This has led to an increase in CSAT numbers and has created additional revenue streams.
Learn insights on the use of voice and data communication
Discover future forward trends on added intelligence across logistics operations
Access the latest on ways to prolong your communications investments
Get ahead of your competition with nextgeneration technology ready to alleviate the most common pain-points reported by your peers
We live in a data-driven world where businesses
increasingly expect data to flood through their networks
at optimum speeds to do their jobs better, smarter, and
faster. Today, 75% of the workplace is said to be the
millennial generation(1), and many believe that millennial
workers are addicted to the “instant gratification”
phenomenon. This is a generation that grew up with
texting, instant messaging, social media, and more, all at
their service to deliver conversations and information in
an instant. As the speed of our data-driven world
continues to increase, so are the expectations of
workers whose jobs rely on instant data-driven communications.
As businesses continue to expand their online reach globally, user experience is one of the most important factors for building audience satisfaction and driving revenue. But whether you are delivering videos, web content or even ? les, ensuring engaging online experiences from an increasing variety of devices around the world, is a huge challenge.
Organizations have a number of methods for improving user experiences, one of which is leveraging a content delivery network (CDN). But not all CDNs deliver the same level of service. This guide will provide some tips on how to determine what is most important to your organization and how to choose a CDN that meets your needs.
Cyber-criminals are increasingly sophisticated and targeted in their attacks. If you are in charge of ensuring the security of your company’s website, it has not been easy going as these notable security incidents reveal:
• Sabre Systems—The reservation software company had data from Hard Rock Hotels, Google, Loews, and others, stolen as a result of the breach1.
• CIA—WikiLeaks obtained and published documents detailing the intelligence agency’s hacking efforts1.
• Virgin America—Thousands of employees and contractors had their login information compromised1.
• Equifax—The credit rating agency had a breach into highly sensitive personal information of 143 million U.S. consumers1.
• Universities and Federal Agencies—More than 60 universities and US federal organizations were compromised with SQL injections1.
There are numerous lessons to be learned from these breaches. Despite the growing stream of news stories about highly damaging attacks that compromise customer info
Live streaming is attracting viewers online to watch major sports events, play games, participate remotely in educational
opportunities, and bid at live auctions. But today, the latency of online video stream delivery is typically too long to provide the
viewing experience users expect, resulting in unhappy viewers and lost revenue. Fortunately, new live streaming technology
makes it possible to deliver live streams in less than a second, enabling exciting new experiences that engage viewers in multiple
ways. For organizations that need to distribute live streams, it’s about increasing audience size and revenue. For viewers,
watching streams in realtime with interactive data integrated with the live video enables new possibilities for how they can
interact with you and each other. Read this brief to learn how sub-second latency streaming enables new business opportunities
by making live viewing a more interactive social experience.