Want to manage Windows Virtual Desktop and modernize your IT Practices? This informative, content-rich e-book from Citrix® and Microsoft® will explain how to deliver the best virtual desktop experience for cloud and on-premises. Download it today!
Businesses large and small are under threat from increasingly aggressive and brutal ransomware attacks. Loss of access to critical files, followed by a demand for payment can cause massive disruption to an organization’s productivity.
But what does a typical attack look like? And what security solutions should be in place to give the best possible defense?
This paper examines commonly used techniques to deliver ransomware, looks at why attacks are succeeding, and gives nine security recommendations to help you stay secure. It also highlights the critical security technologies that every IT setup should include.
Published By: MindTouch
Published Date: Oct 02, 2019
In the world of knowledge management (KM) vendor selection, it’s easy to promise the world. Often, it comes down two types of KM solutions: knowledge base software bundled into an existing CRM suite; and the standalone KM platform. Which is best? We’ve put together an exhaustive list to help you choose a solution capable of delivering service excellence across all customer-facing channels.
Published By: MindTouch
Published Date: Oct 02, 2019
The dynamics of the customer journey are constantly expanding and evolving. Traditional “company-first” approaches to delivering service excellence are no longer sufficient. Instead, today’s forward-thinking companies know that a more “customer-first” approach is best. Read our MindTouch-sponsored whitepaper by Lori Bocklund, President of Strategic Contact and experienced industry veteran, as she explores the ties between new self-service entry points and a strong foundation rooted in knowledge management.
By 2020, Gartner predicts 100% of new entrants to IT – and 80% of historical vendors –
will offer subscription-based business models to their customers. These organizations are
prioritizing the cloud over on-premises data centers and legacy software, so they can more
efficiently deliver highly available, scalable, and cost-effective service offerings.
To remain competitive, you need to modernize your approach to .NET development – and
Amazon Web Services (AWS) is the ideal place to start.
This whitepaper will explore best practices for containerizing your Windows workloads on
AWS, including how to design your containers, which AWS services to leverage, and how
to modernize your existing .NET applications for the cloud.
Published By: Cisco EMEA
Published Date: Oct 01, 2019
Small businesses are the backbone of every country’s workforce and arguably the hardest working. They create the most jobs and deliver growth – usually without the tools, resources, and support that larger enterprises take for granted – particularly in their use of technology
Marc Jacobs has been able to redirect employees from the considerable time spent maintaining spreadsheets and managing AP information. In just four months after deploying MediusFlow, the company was able to justify the investment. One year from deployment, it expects to have made $150,000 in productivity gains.
By modernizing its solution for invoice processing, Marc Jacobs can easily manage its complex supply chain and get back to the creative work of designing and delivering next season’s collection.
Digital marketing. You hear it everywhere. As you and all your competitors know, it’s:
A marketing approach that leverages online channels like email, websites, social media, and display advertising to deliver content that influences opinions and sells products and services.
But to effectively execute a digital marketing strategy, you’ll need a marketing automation system that can follow a customer’s lead around the web and offer the best recommendations at the best times to deliver a more relevant "1-to-you" customer experience.
Email deliverability and privacy matters now more than ever. New and existing laws up the stakes for companies that don’t comply with standards and regulations. And today’s email marketers find it increasingly difficult to be heard. You need to master deliverability and privacy to tackle the noise generated by social media, other email marketers, and even word-of-mouth marketing.
Your reputation as an email sender impacts your potential reach as a marketer. Here are some factors that can earn you a poor deliverability score and prevent emails from reaching your desired target:
Getting your message delivered is vital to revenue performance. A slight increase at the top of the funnel can make a huge difference to your bottom line.
Let’s just get to the core of the issue: The customer experience (CX) is broken.
Legacy technology is way behind and it creates a distorted view of the customer. Though it provides behavioral, demographic, and preference data, most martech doesn’t link important data silos together to deliver the bold multichannel experience always-on customers want.
How can marketers stay competitive in a data-driven world with outdated technology behind their decision-making?
Simple. They can’t.
In order to course correct the customer experience, marketers need: • The ability to build a holistic customer view that incorporates preferences, behaviors, and personalization across multiple devices and channels • A way to manage B2B and B2C CX at every touchpoint
Can your technology do all this?
Let’s look into that.
Today’s consumers are demanding: They have become more unforgiving of a poor customer experience and expect interactions on their desktop and mobile devices to be responsive, intuitive, and easy-to-use. Marketers understand that delivering the most relevant experience is the key to gaining continued satisfaction and loyalty from their digital consumers.
Consider a typical visit to a brick-and-mortar retail store. As you search through the racks, deciding what to buy, what type of salesperson do you hope for? Someone aggressive, continuously asking if you’re ready to make a purchase? Or someone who’s never there when you have a question, no matter how hard you look? Ideally, most customers would say, the perfect salesperson falls somewhere in between. Someone who’s ready to jump in with assistance, but happily follows your cue.
Thanks to years of shopping in stores, consumers today know exactly what they want from that brickand-mortar experience—and savvy retailers know how to train their salespeople to get it right. But what about a different shopping situation? What type of experience attracts or repels online shoppers? And what do digital retailers need to do in order to deliver the experience that compels customers to buy?
With so many retailers to choose from, modern consumers don’t need to put up with a digital experience the
Do you want more powerful insights from your data? Are you looking for ways to make your data more secure? Hear how you can do this using technology, AI, machine learning, and automation in a secure, compliant, and sustainable way.
In this episode of tomorrow talks with IDC and Oracle the conversation moves on from who’s responsible for data security to making sure data delivers value.
To find out more download the webinar today.
Published By: Workday
Published Date: Sep 30, 2019
f you’re updating your technology strategy for today’s fast-paced era of disruption, then consider moving to the cloud.
Read this Gartner report to learn how other IT leaders are upgrading their technology foundations and the value cloud-based solutions can deliver.
As ride-hailing, e-commerce and food delivery services continue to grow, the value of curbside space is increasingly apparent. Though valuable and potentially lucrative, its original design is failing to live up to the needs of today's society. The demand for curbside space is growing, but the asset itself is fixed.
To reduce urban congestion, ensure optimal roadway performance management, encourage new mobility solutions and facilitate on-demand delivery efficiency, it is vital that the curb be better utilized.
In this eBook, gain insight from six visionaries and thought leaders with a stake in the landscape of urban mobility as they share how to better optimize curbside space.
Let’s face it, consumers are addicted to fast delivery.
As delivery windows continue to shrink, demand is only growing stronger. The pressure is on for online food delivery and e-commerce companies to consistently meet these ever-tightening deadlines and keep customers happy and loyal.
But what happens to your ETAs when a snowstorm strikes? Or a restaurant in your market hosts a promotion that causes demand to spiral out of control? Don’t let times like these send you scrambling to stay ahead of peak demand.
Drive down click-to-door times by discovering:
The role location technology plays in food and e-commerce delivery
The benefits of dynamic routing
How to stay ahead of predictable and unpredictable peak demand
Commuters and city travelers want to discover, plan and book the fastest, cheapest and most convenient way to get to their destinations.
At the same time, private and public transport organizations want to seize the opportunity to delight users with a range of services that help mitigate disruption and get people from A to B quickly and easily.
By reading this eBook, you’ll discover how APIs from HERE enable urban transport organizations to:
Help passengers get from A to B with multimodal and intermodal journey planning
Provide park & ride functionality to drivers
Expanding an operational zone with optimized fleet usage and intermodal trip planning
Provide users of ride-hailing services with public transport options
At no other time has data played such a crucial role in the success of our commercial sector, and no more so than in financial services. We can see this powerfully illustrated when we pause to consider the growth of data driven ‘technologies’ such as Artificial Intelligence and their prevalence in driving innovation in areas such as risk management, multi-channel customer experience and fraud detection.
So keen is the sector to use data to deliver advantage, that PwC says startups with a strong AI-based offer attract some of the most lucrative funding – to the tune of $1 billion over the past two years.1
With this as our landscape, and the continued drive to deliver data-driven innovation the prospect of disruption and downtime is something that cannot be countenanced. This being the main reason why the senior management of most organisations continue to buy into tried-and-tested Disaster Recovery (DR) strategies. We all feel assured that if we ‘double up’ our investments in – as f
The StackWise-480 architecture allows stacking of up to eight switches in a ring topology to achieve 480G of stack bandwidth. The latest Cisco Catalyst 9300 Series Switches support StackWise-480. This technology is flexible, modular, and evolutionary, and it delivers Cisco IOS XE feature capabilities with hardware acceleration to every port in the stack.
Organizations in the global industrial products industry face significant challenges: cost pressures, increased regulations, disruptive technologies and the increasingly costly delivery of raw resources. High volatility in commodity prices has put severe pressure on company margins and can quickly expose inefficient operations.
Delivering personalized customer experience remains the top business challenge for communications service providers (CSPs). Ovum's recently published 2018 ICT Enterprise survey saw almost all CSP IT executives interviewed identify delivering personalized customer experience as one of their three most important business challenges for the next 18 months. This trend emphasizes the high priority CSPs place on how customer relationships are managed. However, several factors have an impact on CSPs' ability to identify and then deliver customers' core needs. These include understanding the data sets they should focus on; collecting, cleansing, and consolidating these data sets; and having the right expertise to mine the data sets.
The success of your bus fleet business depends on your ability to keep vehicles on the road while finding innovative new ways to maximise cost efficiency.
Yet 70% of fleet operators are concerned the costs of new technology may outweigh the benefits, which is why two-thirds (69%) don’t want to upgrade while current machinery is still operational. 77% of fleet managers also say their maintenance staff would benefit from extra training.
This is why we’ve created Shell lubricants for Driveline: a suite of high-performing lubricants and expert advice that adds up to more than the sum of its parts – making your current bus fleet more efficient, profitable and competitive.
Putting this into perspective, customers leveraging Shell Technical Services have seen a marked improvement in their operations. This has delivered over $68M in documented value savings to Shell’s B2B customers.
"Enterprises throughout the world are rapidly digitizing their operations and adopting a multicloud environment. Unfortunately, legacy WAN architecture models often do not provide the scale, flexibility or agility required to support this transition. Enter SD-WAN.
No single platform will be able to deliver every piece in the jigsaw for every type of enterprise and every application-specific set of requirements. The key is to select vendor partners whose platforms are sufficiently open, modular and comprehensive in their functionality and components that they will be able to adapt to enterprises’ increasingly varied, flexible and exacting networking and compute requirements going forward.
Only by doing so will they secure the ability to stay ahead in a multicloud future."
As marketers chase after the same people with the same tactics, traditional marketing has become less worth the time—and the money.
Email outreach worked until spam clogged up inboxes. Content marketing worked until everybody started to put out sub-standard material. And search engine marketing worked until it became inundated with new players clamoring for attention. Even inbound tactics aren’t delivering the results they once did.
And as the need for performance continues to climb, so does the status of account-based marketing (ABM). In the B2B sphere it’s on the tip of everyone’s tongue.
Download this whitepaper to learn more about ABM, a potent approach that puts sales and marketing together.
Marketing is not getting more difficult because of data— it’s actually getting easier. In the old days you needed to guess who your audience was and plan in advance what you wanted to say and wait far too long to see if it worked. Those days are long gone—now you can determine EXACTLY who your audience is, deliver a relevant, personalized message in a nanosecond, and find out almost immediately whether it worked! You no longer have to live by the spray-and-pray method— you can be tactical in your delivery. Marketing today is data-driven and uses a wealth of insights and connection points to engage with consumers one to one.
Data about our customers and prospects gives us the ability to deliver the right message to the right audience at the right time. That’s audience targeting, and it’s far deeper than demo targeting, even though targeting by demo is a nice place to start. That said, the sheer volume of data and technology can be overwhelming. Cut through the noise and tackle the ba