De plus en plus d’organisations cherchent à implémenter une solution d’assistance à distance intuitive qui offre aux professionnels une productivité à la demande et qui permet de résoudre rapidement les problèmes toujours plus nombreux qui encombrent les équipes d’assistance aujourd’hui. Mais choisir la meilleure solution d’assistance peut se révéler un défi, à mesure que les attentes des utilisateurs progressent et les systèmes deviennent plus complexes et offrent plus d’options et de fonctionnalités.
Ce guide d’achat va vous permettre de sélectionner l’outil d’assistance à distance le plus adapté à votre organisation. Avec plus de 15 ans d’expérience, LogMeIn offre un portefeuille de solutions leader du marché pour répondre à chacune de vos demandes de support à distance.
More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions to the ever-evolving set of pains that bedevil support teams today. But choosing the best remote support solution can be a challenge, especially as user expectations grow and systems become more complex and offer more options and features.
This buyer’s guide can help you select the remote support tool that will work best for your organization. With more than 15 years of experience, LogMeIn delivers remote support solutions with key features and functionalities that make us the market leader in the remote support space.
Published By: Flexential
Published Date: Oct 11, 2019
Welcome to this Gorilla Guide Express to Taking Data to the Edge. It covers one of the most important emerging areas of IT infrastructure, but one that still remains a mystery to many. This short book aims to take the mys¬tery out of edge computing; by the time you’re finished reading, you’ll have a firm grasp of the ins and outs of the technology, as well as see ways that it’s being used to solve real-world problems.
Are you ready for a new Recognition & Rewards Platform?
Recognition and rewards are an integral part of your company’s employee experience and engagement levels.
To determine whether an HR technology provider is the right fit for your organization, we recommend asking questions that address the various components of recognition and rewards, as well as background on the provider’s company and technology.
Download our buyers guide for the five major areas you'll need to cover before making a purchase, including:
The business value and ROI of recognition & rewards
Identifying your need and specific goals for an employee experience program
Key questions to ask engagement platform vendors
A decision checklist and a detailed comparison sheet
Two budgeting exercises to justify your investment
Are you ready for a new Performance Management technology provider?
To determine whether an HR technology provider is the right fit for your organization, we recommend asking questions that address the various components of performance management, as well as background on the provider’s company and technology.
Download our buyers guide for must-ask questions on:
• Performance Management philosophy
• Strategic value
• Implementation and support
• Feature set
• Accessibility and reporting
• and more!
Published By: LogMeIn
Published Date: Oct 10, 2019
More and more organizations are looking to implement an intuitive remote support
solution that gives support professionals on-demand productivity and provides
quick resolutions to the ever-evolving set of pains that bedevil support teams today.
But choosing the best remote support solution can be a challenge, especially as
user expectations grow and systems become more complex and offer more options
Published By: LogMeIn
Published Date: Oct 10, 2019
De plus en plus d’organisations cherchent à implémenter une solution d’assistance
à distance intuitive qui offre aux professionnels une productivité à la demande et
qui permet de résoudre rapidement les problèmes toujours plus nombreux qui
encombrent les équipes d’assistance aujourd’hui. Mais choisir la meilleure solution
d’assistance peut se révéler un défi, à mesure que les attentes des utilisateurs
progressent et les systèmes deviennent plus complexes et offrent plus d’options et
In this white paper we discuss the opportunities and challenges associated with customer experience management and highlight three key areas of future focus for successful European marketing leaders: customer consent management in marketing in the light of GDPR; the future of AI-driven customer engagement in marketing; and customer journey management as the new mantra and operating model for marketing operations management. Our observations and conclusions are backed by rigorous research results based on a representative sample of telephone interviews with marketing leaders across Europe. We hope you enjoy this paper and would be interested to hear your feedback. We believe the paper provides the benchmarks and insights to guide the next generation of marketing domain digital technology deployments and beyond into enterprisewide customer experience management.
Published By: Dell EMEA
Published Date: Oct 10, 2019
Eliminate complexity and siloed IT for SAP landscapes. Industry - leading Intel based SAP HANAready compute, storage, CI/HCI, networking and data protection solutions from Dell EMC span from edge to core to cloud.
Make SAP available anytime, anywhere—providing coverage for the entire business with solutions that aren’t confined to a single location. Support all your SAP workloads and enjoy world-record SAP application performance. The Dell EMC PowerEdge and broader portfolio of solutions for SAP modernizes your IT, reduces risk and simplifies IT management.
Dell EMC infrastructure powered by Intel®
"Download this guide for six best practices to help you overcome your greatest IT finance challenges. Discover how to: -Better align IT plans to changing business priorities
-Improve cross-functional planning, agility, and transparency
-Engage stakeholders to drive accountability
"Optimizing technology investment isn’t about cutting costs — it’s about investing the right amount necessary to deliver the value required by the business, while at the same time looking for low-risk opportunities to fund innovation initiatives. But to be effective in optimization efforts, you need an efficient and repeatable approach. This guide shows you the way.
We’ve outlined six best practices for optimizing financial and resource investments in technology, from getting a handle on where you stand today to:
- Identifying opportunities
- Determining tradeoffs
- Demonstrating results
- Staying optimized over time"
"Optimization. Rationalization. Cost-Recovery. All buzzwords for a simple concept: how do technology leaders ensure that every dollar spent is directed towards business value? In this eBook, we walk you through the four ways to optimize your IT costs and offer up prescriptive questions to make your analysis crisp and your conclusions actionable.
Learn more about these four ways to optimize technology costs, including:
- Scrutinize to close financial loopholes
- Economize to eliminate waste
- Rationalize to avoid duplication
- Commercialize to curb demand"
THE NOTIFIABLE DATA BREACHES (NDB) SCHEME came into effect on Feb 22nd 2018 making it obligatory for every organisation covered by the Australian Privacy Act to notify the Australian government of certain security breaches.
The 2019 Canon Security Report is a guide to understanding which organisations are affected by this policy, the types of security breaches that require notification and what your organisation can do to help mitigate the risk of such breaches happening in the first place.
Download this handy guide and protect your business from the business costs and legal ramifications of security breaches.
Published By: Workable
Published Date: Oct 09, 2019
Do you need an ATS? Broadly speaking, we’ve found three common scenarios driving the search for a better way to hire:
Growing pains - companies with growing pains are typically looking for some predictability and structure across candidate sourcing and hiring.
Drowning in email and spreadsheets - companies are looking for more efficient ways to manage candidates and collaborate as a team
Outdated software - companies are looking for a modern, efficient approach to deliver on the original promise of an ATS
A modern ATS, chosen with the right criteria, will relieve these common pain points. Take a step back and think about how your recruiting could be improved with the right tool.
Published By: Workable
Published Date: Oct 09, 2019
In every organization, the recruiting process generates data: how long it took to fill one role, how many candidates progressed to the final hiring stage or how many comments hiring teams exchanged until they made a hire. Through tracking metrics, you can get tangible evidence of how successful your recruiting process is, rather than relying on intuition.
In this guide, we put together everything you need to know to start making the most out of your recruiting data. You’ll find:
A list of common recruiting metrics to track.
A detailed look into five of the most important KPIs.
How to collect data and track metrics consistently over time.
This consumer based research was designed to support
Travel Brands globally by understanding critical shifts in
both “customer mindset and behaviors”.
Although this research is focused on Generation Z, we
designed our full research around all of the generations for
context: Boomer, Gen X, Millennials and Gen Z.
If you would like to hear more about consumer habits and
behaviors for what matters throughout the Travel
Customer Journey, please reach out, we’re here to help.
Published By: GoCardless
Published Date: Oct 08, 2019
The PSD2 is the 2nd EU Payments Service Directive.
The directive builds on three key areas of legislation first brought in with the original 2007 Directive. These areas include increased consumer rights in payments, creating a level playing field by bringing into scope the regulation of third-party access to account information and enhanced security.
Enhanced security refers specifically to a set of requirements called Strong Customer Authentication (SCA). These requirements have far-reaching implications for any business with an online presence.
This guide will explore SCA, who and what it affects and how businesses can prepare for the requirements taking effect.
Leveraging today’s revolutionary technology initiatives like Industry 4.0, digital
thread, robotic process automation and countless more means staying ahead
of the competition, but it requires the right manufacturing software – and going
fully paperless. This white paper is your guide to the past, present and future of
manufacturing software solutions.
• Overview of the Top Manufacturing Software Systems
• Understanding of Functional Overlaps, Gaps and Selection Considerations
• How to Go Paperless With Digital Production Records
The Definitive Guide to Selecting the Right ADC for the Digital Transformation Era
In this eBook, you’ll learn how adopting the right ADC equips you to embrace change—from deploying the latest microservice apps to guarding against emerging security threats. To guide you toward the right ADC for your needs, this eBook will show you:
• Digital transformation’s impact on the ADC landscape
• Why your ADC should be software-based for better flexibility
• How a modern ADC protects against security threats
We’re in one of the longest-running positive M&A cycles in recent history. Even as global economic headwinds develop, corporate and private equity investors continue to experience unparalleled access to capital for potential deals. This suggests that the current wave of US industry consolidations and aggressive private equity investing will continue into the foreseeable future, even as deal volume has slowed from recent peaks.
At the same time, with increasing valuations for companies, expectations on sellers are more rigorous, even punishing on surprises. Proactive preparation has become mandatory; processes are more accelerated and data-driven, quality of earnings analysis and sell-side due diligence have become table stakes. Sellers have to respond appropriately and with confidence as experienced buyers move toward a close.
Selling your company takes robust planning and discipline. Whether you are divesting the business completely or bringing in a private equity investor to fuel additional growth, the process you develop and follow will play a critical role in creating value for your shareholders and family.
Everyone has a lot more data than even five years ago to value your business, including benchmarks and operational data sources. The one piece of information the market doesn’t have is your story: what you’ve done and what the business can do next, setting up a clear and credible case for terms you can justify.
The glue that holds it together is that you are clear about buyers’ expectations, understand your company’s value and can evaluate and explain the prospects for your business. Above all, you need to have worked through what you want to accomplish for yourself and your stakeholders with a prospective transaction. To a large extent, this will determine the right exit strategy for you.
Many entrepreneurs today are motivated by more outcomes than retirement or a simple wealth event. You may want to consider taking a “second bite at the apple.” This typically involves structuring an exit that divests a controlling stake but creates a continued role to grow the return on the remaining stake.
Whatever path you may be considering, we hope this guide serves as a useful starting point for the conversations you will have with your stakeholders, trusted employees and family, as well as your advisers as you realize the value you’ve worked hard to create.
Considering metal 3D printing for your next project? Our comprehensive guide covers everything you need to know to build quality, production-grade parts, including how to select the right material, design for the technology, and enhance parts with post-processes like machining and heat treatment.
Download your copy today!
Published By: Forcepoint
Published Date: Oct 02, 2019
If you want greater—and earlier—visibility into indicators of security threats like intellectual property theft, compromised accounts, and insider risk, behavioral analytics may be the answer. Download this Gartner Market Guide if you’re considering or planning to integrate User and Entity Behavior Analytics (UEBA) to augment other security solutions or achieve risk-adaptive protection.
Published By: MindTouch
Published Date: Oct 02, 2019
Understanding the important role that your support content plays (i.e. help docs, user guides, FAQs, troubleshooting steps, product information, etc.) can help organizations avoid creating frustrating journeys for their customers who simply need help. Undervaluing how customers seek answers is a critical oversight. To understand why, it helps to examine the place they’re most likely to start: Google.
Published By: Panasonic
Published Date: Oct 01, 2019
For manufacturers, the transition to Industry 4.0 has meant the accumulation of data, massive data. Indeed, the accumulation, distribution and evaluation of data are driving virtually every decision on the manufacturing plant floor and supply chains shaping those decisions. Given the striking fact that ninety percent of the data in the world has been created over the last two years, it isn’t surprising that more than 60 percent of large companies report having a Chief Data Officer. But what has opened the floodgates to this deluge of information in manufacturing? Ordinary sensors have been transformed into smart sensors with the advent of IoT technologies and are being deployed by manufacturers along every step of the supply chain. Sensors are now detecting everything from when a piece of equipment will need maintenance to controlling energy costs inside factories.