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Published By: ttec     Published Date: Oct 25, 2019
Achieving a value-based digital transformation in the contact center isn’t just about adopting new technology – it’s about finding, implementing, and optimizing the right technology to gain the most value for the company, its employees, and most importantly, the customer. It all starts with a tactical cloud migration plan that’s rooted in an unbreakable alignment of business goals, IT strategy, and customer needs. This 7-point digital planning workbook was designed by TTEC’s Center for Customer Excellence to help facilitate richer, more productive CX transformation discussions between IT and business leaders. Don’t let misalignment derail your digital transformation efforts. Snag your FREE copy of The Ultimate CX & Digital Transformation Workbook for Contact Centers today! Learn how to create cross-company alignment to develop a strategic customer engagement plan that forms the basis for a successful value-based transformation.
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ttec
Published By: SADA     Published Date: Oct 25, 2019
To compete in the modern digital world, you need a content-centric platform that provides file security and supports real-time collaboration. Learn how G Suite effectively, safely, and intelligently enables teams to work together.
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SADA
Published By: ServiceNow     Published Date: Oct 24, 2019
Achieving complete visibility into your infrastructure requires reliable configuration data. With a solid plan, you can have a healthy CMDB and provide a foundation for implementing automated discovery. Learn the 4 stages to achieve complete visibility of your infrastructure with reliable data in your CMDB.
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servicenow, cmdb, stages, foundation, infrastructure
    
ServiceNow
Published By: ServiceNow     Published Date: Oct 24, 2019
Behind every successful CMDB deployment is a detailed configuration management plan for implementing, designing, and sustaining a configuration management capability. Learn the 4 key stages to deploying a healthy CMDB with this ebook including real-life examples that you can put into practice today.
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servicenow, cmdb, deployment, management
    
ServiceNow
Published By: ServiceNow     Published Date: Oct 24, 2019
Organizations spend a huge amount of money on enterprise software. Software asset management (SAM) practitioners still wrestle with time?consuming, inaccurate manual processes hosted in spreadsheets or legacy SAM tools. Fortunately, next?generation IT asset management solutions are starting to replace traditional SAM tools.
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servicenow, asset, management, sam, spreadsheets, enterprise
    
ServiceNow
Published By: Icertis     Published Date: Oct 24, 2019
As the global economy adapts to a period of long-term uncertainty, procurement teams are being tasked with diversifying the supplier base of the organization in order to maintain business continuity and avoid risks, all while delivering quality outcomes. This report seeks to contextualize the performance and alignment of Procurement departments both within the larger organizations they serve and amid their place in the global economy.
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Icertis
Published By: Rackspace - VMware     Published Date: Oct 24, 2019
As an IT leader, we know you have the desire to help the business deliver more and do better. Yet, it’s a tough and often a complex journey. There is no doubt you’ve heard of Hybrid Cloud, but do you know what outcomes it can deliver for your business? The fact remains, Hybrid Cloud strategy implementation is challenging – there are no two ways about it. But what it offers are cost simplification, increased flexibility, reliability, and assurances around security and regulatory compliance. However, this assumes hybrid cloud has been planned and implemented in the correct way, which almost certainly requires outside help. If you’re considering Hybrid Cloud, tick off the right boxes to build your business case; learn about how to make the next move, the right one.
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Rackspace - VMware
Published By: ServiceNow     Published Date: Oct 23, 2019
"ITAM teams are uniquely placed to provide a holistic view of the IT landscape through their people, processes, and tools. This holistic view improves strategic decision-making, helps break down silos, and identifies opportunities for innovationand service improvement. This whitepaper provides a roadmap to enable ITAM teams to gain seniority and contribute enhanced business value through effective stakeholder engagement."
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ServiceNow
Published By: ServiceNow     Published Date: Oct 23, 2019
AIOps can dramatically improve the IT organization’s ability to be an effective partner to the business. An IT operations platform with built?in AIOps capabilities like ServiceNow® can help IT operations proactively identify potential issues with the services and technology it delivers to the business and correct them before they become problems. Read this whitepaper to learn best practices for adopting AIOps.
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servicenow, it operations, technology, aiops
    
ServiceNow
Published By: Oracle     Published Date: Oct 23, 2019
The workplace is being reimagined. There’s a new focus on the human and that’s given rise to organisations reimagining themselves as social enterprises. The growth of hybrid jobs and super jobs presents HR leaders with fresh challenges. New ways have to be found of identifying talent from within and outside an organisation. A recent Deloitte report highlights the need for collaboration across the business and a bold plan that embraces new technology. Our webinar discusses that report, the actions for HR leaders and why cloud is the place to start. Discover why cloud can open up new approaches in your search for talent.
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Oracle
Published By: Oracle     Published Date: Oct 23, 2019
Organisations should reimagine their workforces with a human focus, and HR leaders have a key role in this transformation. Our webinar discusses the recent trends highlighted in a Deloitte report, including why human capital can no longer be seen as an expense; it has to be viewed as investment. The rise of the individual, self fulfilment and how it should be a prime consideration, and how HR leaders can use cloud as a launch pad to new approaches of finding, rewarding and retaining talent. Discover how future success lies in social enterprises and the role HR and cloud will play.
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Oracle
Published By: HERE Technologies     Published Date: Oct 23, 2019
Public safety organizations are trying to optimize their dispatch centers in order to minimize response times and maximize the total number of lives saved. Most of these organizations, however, are still using legacy location technology that does not properly address some key factors. As one of the world’s leading location platforms, HERE shares insights and solutions to address the 3 main factors currently affecting the speed and efficiency of most emergency dispatch center operations
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HERE Technologies
Published By: HERE Technologies     Published Date: Oct 23, 2019
While the retail industry has made great strides in understanding the online journeys of consumers, it has been difficult to observe and analyze their whereabouts and movements offline. Advanced location intelligence enables marketers to observe consumer journeys to within meters, whether indoors or outdoors, as they move around ever-changing environments, such as stores, malls, restaurants, residential addresses, landmarks, and places of interest. This eBook explores how retailers are starting to launch more targeted campaigns by using location to understand consumer behavior. Find out why location intelligence can bring a wide range of benefits to the entire retail industry: data-driven audience segmentation, real-time location targeting, reduced ad-spend, enhanced campaign attribution, and more.
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HERE Technologies
Published By: Workday     Published Date: Oct 22, 2019
Customer expectations and market volatility are making it difficult for professional services organizations to deliver on time and under budget. Yet, best-in-class companies still manage to work efficiently and improve profitability. This report from Aberdeen discusses how professional services automation helps companies to manage new requests more eddiciently, forecast and plan demand and increase visibility into resources.
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Workday
Published By: Workday     Published Date: Oct 22, 2019
Customer expectations and market volatility are making it difficult for professional services organizations to deliver on time and under budget. Yet, best-in-class companies still manage to work efficiently and improve profitability. This report from Aberdeen discusses how professional services automation helps companies to manage new requests more eddiciently, forecast and plan demand and increase visibility into resources.
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Workday
Published By: Workday     Published Date: Oct 22, 2019
Explore the hidden costs of workforce management inherent in maintaining cumbersome manual solutions, like spreadsheets, and cobbling together HR point solutions. Discover the real value of investing in a single powerful HCM system as part of your organization’s long-term growth strategy.
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Workday
Published By: ASME     Published Date: Oct 22, 2019
Compressed air is a concern within manufacturing, mining and processing environments. Without proper planning, producing and using compressed air can lead to serious injury and high expense. Improper use of compressed air can easily exceed OSHA's noise exposure and dead-end pressure standards, causing noise induced hearing loss and other serious injuries. Learn how to be sure you are OSHA compliant and how EXAIR's Intelligent Compressed Air products can help you. Sometimes known as "the fourth utility," generating compressed air can be unnecessarily costly if it's paired with the wrong tools. See how much you could save by using EXAIR's Intelligent Compressed Air products.
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ASME
Published By: ASME     Published Date: Oct 22, 2019
Overmolding is the plastic injection molding process of creating a single part using two or more plastic or elastomer materials. It can be utilized in your design to capture color contrasts, add flexibility or eliminate assembly. The overmolding process enables a broad range of functional and structural applications and can be used to help product designers achieve additional functionality or aesthetics that would otherwise not be practical. Download now to learn about helpful features and the top reasons to overmold.
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ASME
Published By: ASME     Published Date: Oct 22, 2019
Historically, businesses and organizations have been using 3D printing in one centralized lab such as a rapid prototyping (RP) shop or manufacturing lab. As 3D printing has become more affordable and easier to use, office-friendly 3D printers are now appearing within arm’s reach of designers and engineers. Distributed 3D printing – or point-of-use 3D printing – refers to placing (or distributing) 3D printing systems and post-processing equipment throughout the organization in the spaces where designers and engineers are doing most of their work. Having 3D printers close at hand allows for real-time design testing, adjusting and iteration that’s often desired in the early stages of the design cycle. This e-Book explores: When to use distributed 3D printing 4 questions to consider How to choose a 3D printer
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ASME
Published By: Datastax     Published Date: Oct 21, 2019
A recent Gartner survey found that 80% of respondents using public cloud are using more than one cloud service provider (CSP). As databases move to the cloud, the database management service vendor landscape is shrinking, and data governance and integration are becoming more complex. Are you ready for the impact of multicloud deployments on data and analytics strategies in your own organization? This new Gartner report on multicloud and intercloud data management provides an impact appraisal along with recommendations for leaders planning to incorporate multiple CSPs into their data management strategies.
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Datastax
Published By: AppZen     Published Date: Oct 21, 2019
Invoicing and payments problems can take a variety of forms: fraudulent invoices, invoices that don't represent negotiated terms, or just plain duplicates. Join David Wishinsky, Sr. Product Marketing Manager at AppZen, as he reveals 15 critical invoice audit and contract compliance use cases that AI makes possible.
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AppZen
Published By: NICE inContact     Published Date: Oct 21, 2019
NICE inContact has been recognized as a Leader in the new Gartner report:Magic Quadrant for Contact Center as a Service, North Americafor the fifth consecutive year. NICE inContact achieved the highest and furthest overall position for its ability to execute and completeness of vision. There has never been a better time to modernize to a cloud contact center. Make a smart buying decision with new, independent analysis of leading cloud contact center providers, including NICE inContact.The 2019 Gartner Magic Quadrant Report for CCaaS includes a rigorous, independent evaluation of all the leading cloud providers to help you select the right tech partner for your contact center. Download your complimentary copy of the report that includes: • Gartner’s independent evaluation of the Contact Center as a Service market • Why NICE inContact continues to be named a Leader • Vendor strengths and cautions to aid in your buying process NICE inContact has been recognized as a Visionary with the furthest overall placement for Completeness of Vision in 2019 Gartner Magic Quadrant for Contact Center as a Service, Western Europe. The Gartner report states, “A single contact center application supporting all channels offers better support for familiar tools applied across all interaction-handling scenarios, and the ability to leverage a cloud application ecosystem to build out more customer-centric capabilities.”
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NICE inContact
Published By: Jamf     Published Date: Oct 18, 2019
Since its origin, Apple has been instrumental in helping higher education institutions provide the right resources to faculty and students. As the must-have tool for researchers and on-the-go professors, Mac and its wealth of available apps help ensure success in studies ranging from medical to music to business. To get the most out of the Mac platform, an Apple-focused management solution is needed.
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Jamf
Published By: GoCardless     Published Date: Oct 18, 2019
The SCA Impact Playbook: Subscription Commerce And The SCA Opportunity, a PYMNTS and GoCardless collaboration, examines how Strong Customer Authentication (SCA) will affect subscription businesses in the European market. The report reveals how merchants can adapt to the regulations and turn them into an opportunity to optimize their payment flows and gain a competitive advantage in a crowded field. Inside the report: $385 billion: amount spent on subscription/recurring payment services in Europe in 2018 75 percent: estimated share of European online merchants that are unaware of SCA $125 billion: potential financial impact on Europe’s online commerce industry due to SCA Download now
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GoCardless
Published By: SheerID     Published Date: Oct 18, 2019
Standing out in a competitive market is no easy feat. How do you make a splash? It goes beyond innovative technology or relatable brand identity. You need a customer acquisition strategy that will connect your company with the ideal audience. Creating a personalized offer for specific consumer tribes—such as the military, students, or teachers—is a great start. But a manual verification process is frustrating for buyers and time-consuming for support teams. Learn how Purple used gated, personalized offers backed by instant verification, which led to: ? A 6x conversion rate ? Saving their support team 49 hours per month of phone calls ? 25:1 ROAS (Return on Ad Spend)
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SheerID
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