Published By: Genesys
Published Date: Feb 27, 2018
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organizations are taking advantage of the benefits of cloud for contact centers.
This eBook, focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months!
Download this eBook and learn:
• How to calculate ROI and time-to-value in different types of small contact center profiles
• What factors to consider when selecting a cloud vendor
• Three common myths about the cloud
In order to help businesses assess their collaboration strategies, Cisco recently commissioned a worldwide study to explore the business value of in-person communication in distributed organizations with respect to their interactions with partners and customers.
eFax Corporate is part of publicly-traded j2 Global™ Inc. (NASDAQ: JCOM). Founded in 1995, j2 Global provides outsourced, value-added messaging and communications services to individuals and businesses around the world. The Company offers fax, voicemail and document management solutions, Web-initiated conference calling and unified-messaging and communications services.
Published By: Dell EMC
Published Date: Feb 23, 2017
Business leaders are increasingly looking to IT to deliver a mobile workspace that allows employees to access corporate data, applications, and communication resources on their devices of choice. But making the most of the opportunity while minimizing risks can be complex and overwhelming for many IT teams. Therefore, it makes more sense than ever for IT leaders to consider virtual client computing (VCC), also commonly referred to as virtual desktop infrastructure (VDI) solutions.
n hospitality, communication is the key to customer satisfaction, helping
businesses create the ideal guest experience while driving efficiencies
that save valuable time and resources. In the quest to craft a better,
safer experience, for both guests and employees, digital communication
is playing an increasingly important role. As communications technology
continues to reshape the hospitality landscape, questions remain for
businesses striving to achieve the best customer experience possible.
Published By: Commvault
Published Date: Jul 06, 2016
Email is the backbone of today’s corporate business processes. It lives as the primary communication vehicle internally between employees and externally with customers, vendors, partners and investors. It is arguably today’s most pervasive and critical business application within which is stored the most valuable business content. To protect this vital information while working to eliminate risk, lower management costs and improve business insight, companies require a comprehensive email archiving solution. This solution should not only work to effectively retain email information in a searchable repository, the best email archiving solutions also provide a smarter approach to collecting, retaining and accessing data so that it can deliver true business value.
Published By: Mimecast
Published Date: Sep 25, 2008
Email is one of the most critical applications in use in business today: it is embedded in many business workflows, it is used by engineers to inform them of infrastructure issues and it is used to communicate with customers and business partners. In short, the modern organization has email at the heart of its communications and business processes. This makes it critical to minimize both the downtime and loss of email upon the outset of a business continuity event.
Published By: 8x8 Inc.
Published Date: Nov 10, 2016
Key technology trends and user preference shifts are changing the way businesses communicate and collaborate today. Enterprise solutions must be simpler to deploy, more intuitive to use, and must enable today’s mobile users the ability to collaborate effectively wherever they are. At the same time they must deliver a secure and seamless communications experience. Smart companies must catch on or be left behind.
Published By: 8x8 Inc.
Published Date: Feb 13, 2017
Enterprise conferencing and collaboration technologies today stand at an exciting crossroads. Solutions that were once considered consumer technologies are moving into the enterprise. Never has this trend been more pronounced than now, as consumerization of IT and mobile device proliferation increasingly break down the walls between business and consumer use. As a result, enterprise solutions must become increasingly simpler to deploy and more intuitive to use. At the same time they must deliver a secure and seamless communications experience. As the worlds of consumer and business communications blend, walking the line between the two has become top of mind for users and IT decision makers alike. Businesses must capitalize on these tectonic shifts in user preferences by deploying agile communications that today’s mobile users need in order to collaborate effectively wherever they are.
Engage everywhere to improve everywhere
Two out of three executives under the age of 35 are frustrated by technology at work, but believe they can be more productive with information sharing, and that better communications will positively impact business growth. Find out how else the digital revolution is impacting midsize businesses >
You can succeed in your digital transfomation and deliver applications and services faster, better, and safely.
How? With Enterprise Agile Delivery. Enterprise Agile Delivery brings a wealth of benefits to organizations and can be adopted by any Agile hybrid framework: SAFe, LESS, Nexus as well as Agile/lean frameworks like Scrum and Kanban.
Yet to achieve Eneterprise Agile Delivery, enterprises need an easy to use modern ALM tool for quick and successful onboarding. Download this white paper to understand how the right solution will help you:
• Strategiaclly align feature releases and backlogs with your overall business strategy
• Identify and prioritize dev and test activities with visibility into project waves and portfolios
• Make data-based decisons for safe releases with real-time insights and multidimensional views into delivery risks
• Sync business, dev, QA and release teams around shared objectives with automated coordination and communication
Remember getting your first box of LEGOS as a kid? How fun it was putting the pieces together, collaborating with your friends to create something new? Now, as an IT professional, assembling and maintaining a Lego-like collaboration infrastructure isn’t what you signed up for. Piecing together disparate systems of record for email, web meetings and other applications is about as painful as stepping on a pile of Legos. Download the e-book to learn how implementing a collaboration system connects systems of record the easy way.
This white paper is a business briefing for C-Level Executives on how integrating a range of technologies - including unified communications, service oriented architecture, virtualization and cloud computing - can transform the productivity and profitability of large enterprises.
With interactive relationship marketing, businesses can build relationships that captivate and motivate prospects and customers across an entire buying lifecycle, while providing measurable results. The digital platform these programs run on should support a long-term vision for the role of IRM, encompassing a complete range of services and facilities in an integrated management and communication systems. Learn more today!
Content is a core element of digital business. Companies must create, secure, manage, and collaborate upon content with both internal and external participants. But traditional ECM technology is costly and dated while EFSS is limited in functionality. The result? Too many content repositories, leading to silos and broken communication. Companies need a better way to work!
• Join us as we chat with Cheryl McKinnon, our featured speaker from Forrester Research, to learn how to make the most of your content investment and drive innovation through IT. Takeaways from the webinar include:
o 5 key trends shaping the market
o Key capabilities of content management vendors
o Essential use cases and recommended tactics to accelerate digital transformation
Published By: Reactivity
Published Date: Aug 21, 2009
Businesses are rapidly adopting Web services to provide new levels of integration between applications. By comparison with earlier data communications techniques, Web services are faster and cheaper to develop, quicker to deploy, and easier to adapt to emerging business needs. This paper discusses the special security challenges posed by the use of Web services, and how to secure networks against them.
Email has become today's most mission-critical communication channel. Each and every day, 800 million business users worldwide use email during the course of their work day and about 80 percent of a company's intellectual property passes though its email server. Email is a vital component of both internal communication between employees and external communication with customers and business partners. It has become such an integral part of normal day-to-day business operations that most companies simply cannot function without it: when email stops, your ability to conduct business also stops.
Le consommateur d'aujourd'hui est en constante évolution. Toujours plus mobile, imprévisible et exigeant, ce nouveau consommateur a le monde à portée de main. De plus, devenu mobile, il crée et contrôle le contenu d'Internet. Avec le poids que donnent les plateformes sociales à tout consommateur, les premières impressions n'ont jamais été aussi importantes. La commodité et la flexibilité sont essentielles, au point que la meilleure expérience client est souvent celle qui comporte le moinsde contact avec le client.
The fax market is changing significantly though not in the way predicted by many. Far from an inevitable decline brought about by the emergence of e-mail, the demand for fax, particularly from larger companies, is actually growing. The way that fax is managed within the business is also undergoing a significant period of transition.