ca service management

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Published By: newScale     Published Date: Jan 30, 2008
This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
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itil, service catalog, service catalogue, itil service catalogue, it service catalogue, best practices, service management, customer service, customer satisfaction, newscale, request fulfillment
    
newScale
Published By: Mimecast     Published Date: May 20, 2009
Mimecast delivers Software-as-a-Service based enterprise email management including archiving, discovery, continuity, security and policy. By unifying disparate and fragmented email environments into one holistic service that is always available from the cloud, Mimecast minimizes risk and reduces cost and complexity, while providing total end-to-end control of email.
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mimecast, saas, software as a service, rto, email archive, seamless, medium-size business, zhara, compliance, esg, webmail, storage capacity, storage
    
Mimecast
Published By: Mimecast     Published Date: Oct 25, 2010
Download this whitepaper to learn 10 ways your company will save by moving your email management to the cloud.
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mimecast, cloud-based email management, email archiving, software-as-a-service, e-discovery, continuity, policy management
    
Mimecast
Published By: Mimecast     Published Date: Nov 10, 2010
Practical cost saving benefits of cloud-based email management.
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mimecast, software as a service, saas, email spend datasheet, cloud-based email management, archiving
    
Mimecast
Published By: Limelight Networks     Published Date: Mar 02, 2018
Today, digital security is top-of-mind. From the boardroom to the backroom, everyone is asking the same questions, “How do we protect our digital experiences? How do we ensure our website is safe for our visitors? How do we make sure that no one can steal our content?” But safeguarding a digital experience isn’t a one-size-fits-all solution. It often involves multiple techniques and layers of security. From verifying your identity (with HTTPS) to encrypting sensitive data to restricting access and protecting multimedia content, you must approach security in a layered manner, employing multiple means and techniques to protect the digital content through which your audience interacts. This paper explores ten different methods and technologies that an organization can employ to protect its content. This multi-layered approach can effectively protect your digital content, ensure high availability, and maintain superior quality of experience for every digital visitor. You’ll learn: 10 s
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content delivery network, cdn, cybersecurity, ddos, waf, web application firewall, distributed denial of service attacks, cloud security, digital rights management
    
Limelight Networks
Published By: Google Apigee     Published Date: Jun 08, 2018
A must-read for IT professionals that provides a comprehensive analysis of the API management marketplace and evaluates 22 vendors across 15 essential criteria. APIs are the de-facto standard for building and connecting modern applications. But securely delivering, managing and analyzing APIs, data and services, both inside and outside an organization, is complex. And it’s getting even more challenging as enterprise IT environments grow dependent on combinations of public, private and hybrid cloud infrastructures. Choosing the right APIs can be critical to a platform’s success. Likewise, full lifecycle API management can be a key ingredient in running a successful API-based program. Tools like Gartner’s Magic Quadrant for Full Life Cycle API Management help enterprises evaluate these platforms so they can find the right one to fit their strategy and planning. Apigee is pleased to offer you a complimentary copy of the Gartner report. Access in-depth evaluations of API managemen
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Google Apigee
Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
Service Performance Insight (SPI Research) is a global research, consulting and training organization dedicated to helping professional services organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 20,000 service and project-oriented organizations to chart their course to service excellence.
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professional, services, benchmark, report, productivity, organizations, pso
    
WorkBook from Deltek
Published By: LiveOps     Published Date: Aug 03, 2012
This paper will first discuss the impact of cloud computing, consumerization of IT, and the emergence of social media in driving the transition from traditional on-premises call centers to a superior model, the cloud contact center.
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cloud computing, consumerization of it, consumerization, on-premises call centers, cloud contact center, contact center operations, functionality, cloud-based customer service, mirgation, social media, crm, customer relations management, availability, innovation, scalability, security, self-service, staffing, workforce
    
LiveOps
Published By: Kaseya     Published Date: May 13, 2015
While seemingly counter intuitive, organizations can actually create IT efficiencies without having to cut service levels by adopting a systems management strategy that embraces the concept of “Discover, Manage, Automate and Validate.”
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kaseya, hybrid, cloud, management, msp, mobile, big data
    
Kaseya
Published By: U.S. Cellular     Published Date: Jun 20, 2019
Take a look at the top five reasons business and operations professionals are implementing fleet management systems — and seeing results. This easy-to-read ebook shows you how fleet management works and which features can lead to increased profits, better customer service and other important benefits. Learn more about features you may not have known about, as well as the surprising numbers around what you stand to gain. You’ll see what more and more of your peers are discovering — that a fleet management solution may be the key to making your job easier, by helping you solve common fleet-related problems.
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U.S. Cellular
Published By: Red Hat     Published Date: Mar 16, 2015
Today’s enterprise IT organizations require more flexible IT services, greater capacity, and faster service delivery. Meanwhile, system management is more complex and compliance and audit overhead is increasing. A standard operating environment can drastically increase IT efficiency and lower operational expenses. Watch this webinar and learn more about 5 transformative areas that can make IT operations more efficient: • System standardization • Architectural flexibility • Automation of updates and maintenance • Greater productivity • Access and control Standardize your infrastructure and streamline your system management with Red Hat.
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it organizations, flexible it services, it efficiency, system standardization, automation
    
Red Hat
Published By: HP     Published Date: Oct 01, 2014
Cloud computing is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction. At the time this definition was published, “cloud” was already part of industry parlance, and was beginning to take root in the general lexicon. Additionally, global business spending for infrastructure and services related to the cloud had topped $78 billion. This year, enterprise spending on the cloud will reach an estimated $174 billion, and is expected to climb to $235 billion by 2017.2 Inevitably, as both business IT and consumer mindsets evolve toward the cloud in coming years, we will continue to witness dramatic growth in IT products in some areas, and significant reductions in other areas—resulting in a reshaping of the industry as a whole.
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cloud, computing, on-demand, management, interaction, network, access, configurable, applications, servers, storage, model
    
HP
Published By: CA Technologies     Published Date: Jul 06, 2011
Written by Malcolm Fry, this whitepaper is based on the service life cycle approach to service management and it provides a great foundation to organisations who want to reduce risk and gain maximum benefit from cloud computing.
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ca. service management, it service management, cloud-computing, cloud, servicedesk, itsm, private-cloud, cloud computing, white paper, whitepaper, whitepapers, white papers, public cloud, technology white paper, analyst report.
    
CA Technologies
Published By: Aruba Networks     Published Date: Nov 15, 2013
Whether you are an early adopter who has already started planning, or like several organizations, unsure of your next step, the following guidelines will help you prepare and plan for a successful migration to an 802.11ac WLAN.
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just media, aruba networks, emea, audit infrastructure, migrate to 802.11ac, hardware replacement, gigabit wifi, optimize to leverage, wired network, traffic congestion, performance degradation, optimal performance, controller-based deployment, quadrature amplitude modulation, planning for capacity, mobile devices, complex deployments, client density, real-time location services, location accuracy
    
Aruba Networks
Published By: Aruba Networks     Published Date: Nov 15, 2013
Le standard de transmission 802.11ac est en passe de devenir la norme du Wifi nouvelle génération. La vitesse gigabit et l’amélioration des capacités et de la fiabilité offertes par le standard 802.11ac aux réseaux LAN sans fil (WLAN) se révèlent être d’inestimables atouts face à la croissance rapide du nombre d’utilisateurs, d’appareils et d’applications mobiles. Que vous soyez un adepte précoce ayant déjà commencé à tout planifier ou, comme bon nombre d’entreprises, encore hésitant concernant la marche à suivre, n’hésitez pas à télécharger ce guide en cinq étapes qui vous aidera à préparer et à planifier une migration réussie vers un réseau WLAN 802.11ac.
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just media, aruba networks, emea, audit infrastructure, migrate to 802.11ac, hardware replacement, gigabit wifi, optimize to leverage, wired network, traffic congestion, performance degradation, optimal performance, controller-based deployment, quadrature amplitude modulation, planning for capacity, mobile devices, complex deployments, client density, real-time location services, location accuracy
    
Aruba Networks
Published By: Aruba Networks     Published Date: Nov 15, 2013
802.11ac ist auf dem besten Weg der neue Standard für Next-Generation Wi-Fi zu werden. Dieser neue 802.11ac Standard für Wireless LANs (WLANs) gewährleistet Gigabit-Geschwindigkeit, verbesserte Leistung und erhöhte Zuverlässigkeit und deckt damit alle Anforderungen ab, die durch die stetig steigende Zahl an mobilen Usern und mobilen Geräten sowie die verstärkte Nutzung von mobilen Applikationen entstehen. Ob Sie ein Early Adopter sind und bereits angefangen haben zu planen oder wie viele Unternehmen noch abwarten, laden Sie sich unsere Anleitung herunter und Sie erfahren, wie Sie in nur fünf Schritten ein 802.11ac WLAN aufsetzen können.
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just media, aruba networks, emea, audit infrastructure, migrate to 802.11ac, hardware replacement, gigabit wifi, optimize to leverage, wired network, traffic congestion, performance degradation, optimal performance, controller-based deployment, quadrature amplitude modulation, planning for capacity, mobile devices, complex deployments, client density, real-time location services, location accuracy
    
Aruba Networks
Published By: Aruba Networks     Published Date: Nov 15, 2013
802.11ac va por buen camino para convertirse en el modelo para la próxima generación de Wi-Fi. La velocidad de transmisión de gigabits, su capacidad mejorada y la fiabilidad que proporciona 802.11ac a las redes inalámbricas LAN son amplificadas ya que el número de usuarios de móviles y dispositivos, así como el uso de aplicaciones continúan creciendo a gran velocidad. Tanto como si usted es uno de los primeros que ya han empezado a planificarse como si, al igual que les sucede a diversas organizaciones, no está seguro de qué es lo siguiente que debe hacer, descárguese esta guía en cinco pasos que le ayudará a prepararse y planificar una migración exitosa a WLAN 802.11ac.
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just media, aruba networks, emea, audit infrastructure, migrate to 802.11ac, hardware replacement, gigabit wifi, optimize to leverage, wired network, traffic congestion, performance degradation, optimal performance, controller-based deployment, quadrature amplitude modulation, planning for capacity, mobile devices, complex deployments, client density, real-time location services, location accuracy
    
Aruba Networks
Published By: Aruba Networks     Published Date: Nov 15, 2013
L'802.11ac è sulla buona strada per diventare lo standard del Wi-Fi di nuova generazione. La velocità in gigabit, le migliori capacità e l'affidabilità che l'802.11ac conferisce alle reti LAN senza filo (WLAN) sono amplificate, mentre cresce a vista d'occhio l'utilizzo da parte di utenti, applicazioni e dispositivi. Sia che siate dei precursori che hanno già iniziato a pianificare o, come molte aziende, siate incerti sul da farsi, scaricando questa guida in cinque fasi potrete prepararvi e pianificare la corretta migrazione verso una rete WLAN da 802.11ac.
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just media, aruba networks, emea, audit infrastructure, migrate to 802.11ac, hardware replacement, gigabit wifi, optimize to leverage, wired network, traffic congestion, performance degradation, optimal performance, controller-based deployment, quadrature amplitude modulation, planning for capacity, mobile devices, complex deployments, client density, real-time location services, location accuracy
    
Aruba Networks
Published By: IBM     Published Date: Mar 20, 2014
Application downtime is just one of many costs associated with a fragmented application performance management (APM) strategy. Learn the 5 steps to simplify Application Performance Management through this infographic.
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ibm, apm, application services, data center, application downtime, business implications, visibility, infrastructure, application availability, it management, application performance, application performance management, process automation, apm strategy, deployment, agility, 5 steps for apm
    
IBM
Published By: CCMI     Published Date: Jul 20, 2011
Telecom expense management is a critical and well-established discipline that has grown to encompass the challenging problem of mobile device and cost management. And now there's a simple, self-service approach to successful mobile expense management (MEM) that is simple to implement and demonstrates immediate results.
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xigo, ccmi, mem, mobile expense management, voice report, telecom expense management, tem, mobile device management, mobility management
    
CCMI
Published By: Logicalis     Published Date: May 05, 2014
As you plan your next communication and collaboration project, here are key requirements to keep in mind. These help ensure that your solution performs beyond expectations while delivering a best-in-class user experience alongside the business value you’re seeking.
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logicalis, cisco, collaboration, communication, collaboration & communication, it services provider, it management, integrated collaboration, collaboration initiative
    
Logicalis
Published By: XO Communications     Published Date: Jul 22, 2015
Download this white paper to learn six reasons why XO UCaaS is the right hosted solution for your business: - Lower your 'total cost of ownership' - Business continuity assurance - Eliminates obsolescence - Always the right size - Focus your IT team on business performance - Empower a fully distributed and mobile workforce
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xo ucaas, unified communications, hosted service provider, it management, mobile workforce
    
XO Communications
Published By: Logicalis     Published Date: Sep 22, 2014
Most data initiatives face roadblocks from both technology and business perspectives. What steps can you take to resolve them, and what are the areas where an IT provider can help?
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netapp, logicalis, data centers, data, data management, big data, digital asset management, data center services, data center knowledge, it management, enterprise applications
    
Logicalis
Published By: Logicalis     Published Date: May 06, 2014
Most data initiatives face roadblocks from both technology and business perspectives. What steps can you take to resolve them, and what are the areas where an IT provider can help?
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hewlett packard, logicalis, data centers, data, data management, big data, digital asset management, data center services, data center knowledge, it management, enterprise applications
    
Logicalis
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