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Published By: Service Now     Published Date: Feb 09, 2018
We’re at a tipping point for customer service operations. Customers contact enterprises at a greater rate over a greater number of channels — shifting between them seamlessly and even using channels simultaneously. Enterprises react by adding headcount — an unsustainable strategy. You must transform operations by developing strength in automation, AI, and knowledge. This report reveals the top 10 customer service trends in 2018 for application development and delivery (AD&D) pros supporting customer service.
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Service Now
Published By: LogMeIn     Published Date: Feb 27, 2018
Customer service organizations are struggling to react to the pace of innovation and the explosion of channels and devices. To get ahead of these challenges, AD&D pros must deeply invest in automation — automated answers, automated conversations, automated agent guidance, and automated end-to-end processes. They must also invest in intelligence to ensure automated technologies evolve and learn from prior interactions over time. Automation and intelligence quell the headcount increases. They will free agents from working on low-value or repetitive tasks, as they will only have to address highly complex customer scenarios or exceptions to standard operations. This also enables them to focus on building connections with customers to garner their satisfaction and loyalty.
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customer, service, operations, optimization
    
LogMeIn
Published By: Igroup Ltd.     Published Date: Oct 28, 2008
The current gold standard as far as business technology goes is wireless/mobile computing. It’s what business and engineering courses are training the future workplace in using. It’s what provides an income stream and stock value to a whole mushrooming sector of the economy. It’s what makes large-scale projects in virtually any field not only easier to coordinate and complete, but also cheaper and faster all around. Finally, it’s what you and your company need to learn how to use, in order to maintain your lead over the rest of the competitive world.
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igroup, mobile computing, wireless computing, mobile computing solutions, wireless strategy, wireless technology, mobile solution
    
Igroup Ltd.
Published By: Wheelhouse     Published Date: Aug 09, 2013
It’s long been the conventional wisdom that you could save your company money – and make yourself look good – by suggesting a switch from a traditional business phone system to a VoIP system. The reality, though, is less clear-cut. If you have to buy a new system because you’re expanding or moving, VoIP will be both cheaper and more capable than a traditional solution. But if you have a traditional system that is partly or fully paid for, there’s no guarantee that the financial payoff from investing in a new VoIP solution, as opposed to keeping your existing system, will be as impressive as the conventional wisdom suggests.
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business, voip, buyer's guide
    
Wheelhouse
Published By: eFax     Published Date: May 15, 2007
Fax servers promise easier administration and cheaper faxing but most deployments fail to meet their goals because of unexpected, ongoing costs and unpredictable capacity needs. This paper offers information on why outsourced fax services eliminate the time, effort and cost issues associated with fax servers, but retain all of the same functionality.
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fax, faxing, ip faxing, fax server, fax servers, ip networking, ip networks, converged communications, integrated communications, communications convergence, convergence, communication, communications, protus, protus ip solutions
    
eFax
Published By: Magento     Published Date: Feb 13, 2018
Omnichannel isn’t about making a quicker, cheaper sale with fewer human touchpoints: it’s about creating a system which lets you to nurture your customers at every step of their buyer’s journey. This white paper from Magento and Premier Technology Partner dotmailer describes how well connected ecommerce and marketing teams and systems are crucial for a true omnichannel approach. Download the paper to discover: Why automated marketing messages, sent in real time, are the most effective way to communicate throughout the purchase journey Web and email personalization tips for omnichannel merchants Why an email address is your unique identifier Three tried and tested marketing methods to drive customers to your site and stores Note that by downloading this paper, you consent to receive future emails from dotmailer. You may opt-out at any time.
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Magento
Published By: McAfee     Published Date: Oct 28, 2013
View this demonstration to see how masses of security devices in complex and geographically diverse organizations can be operated from one single point of operations in a way that is cheaper, easier, faster, and safer.
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stonesoft, network security software, network security solutions, network security appliance, network security systems, virtual network, virtual security, virtualization security
    
McAfee
Published By: Comcast Business     Published Date: Mar 24, 2015
Ethernet fills a number of roles in the enterprise – far more than you might initially expect. This overview helps you understand the many ways in which the networking protocol is used in business, where it makes the most impact, and the effect CIOs should expect from upcoming innovations.
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ethernet, network protocol, lan, enterprise intranet, wide area ethernet, data center
    
Comcast Business
Published By: Comcast Business     Published Date: Oct 17, 2013
Ethernet Gains World Domination By Being Better, Faster, and Cheaper Than Other Networks Protocols
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comcast, ethernet primer, enterprise intranet, production lan
    
Comcast Business
Published By: Reactivity     Published Date: Aug 21, 2009
Businesses are rapidly adopting Web services to provide new levels of integration between applications. By comparison with earlier data communications techniques, Web services are faster and cheaper to develop, quicker to deploy, and easier to adapt to emerging business needs. This paper discusses the special security challenges posed by the use of Web services, and how to secure networks against them.
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web services, web service management, web service deployment, web service, web service security, network security, secure networks, reactivity
    
Reactivity
Published By: HP - Enterprise     Published Date: Aug 25, 2011
This white paper details how hybrid app security enables organizations to resolve critical security issues faster and cheaper than any other technology
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"application security", cyber-attacks, software security assurance, dast, sast, security breach, data breach, owasp, software vulnerabilities, critical application vulnerability, hp fortify, aberdeen, sdlc, mobile security, on-demand solutions, software-as-a-service, saas, it security, alm, "application lifecycle management"
    
HP - Enterprise
Published By: BMC Control M     Published Date: Jul 16, 2009
Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. Areas like accounting, ordering, inventory, and procurement are all likely to rely on job scheduling technology. Most common job scheduling architectures involve deploying agent software on every system in the enterprise. However, depending on the parameters of the situation, these agents may be more expensive to install and maintain. Learn more today!
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bmc, ema, tco, security, job, scheduling, agent, faster, cheaper, safer, technology, software, bmc contol-m, enterprise, management
    
BMC Control M
Published By: BMC Control M     Published Date: Jul 22, 2009
Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. Areas like accounting, ordering, inventory, and procurement are all likely to rely on job scheduling technology. Most common job scheduling architectures involve deploying agent software on every system in the enterprise. However, depending on the parameters of the situation, these agents may be more expensive to install and maintain. Learn more today!
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bmc, ema, tco, security, job, scheduling, agent, faster, cheaper, safer, technology, software, bmc contol-m, enterprise, management
    
BMC Control M
Published By: BMC Software     Published Date: Jun 30, 2009
Deploying agent software on every system to run scheduled jobs is expensive, both to install and maintain. In this white paper, independent analyst firm Enterprise Management Associates highlights the cost-savings, flexibility, and agility of the agentless job scheduling technology built in to BMC CONTROL-M.
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tco, total cost of ownership, bmc, product suite, wla, agentless, enterprise management associates, ema, windows management instrumentation, wmi, secure shell, ssh, load balancing
    
BMC Software
Published By: Genesys     Published Date: Jun 08, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends.
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customer service trends, customer service, growth, application development and delivery, customer experience, automation
    
Genesys
Published By: IBM     Published Date: Apr 07, 2015
You may be considering the move to a SaaS model for several reasons: it's cheaper, easier, more flexible. But then reality sets in. You can't afford to move to SaaS right away. Many of your apps are too mission-critical to trust SaaS at this point, and security restrictions and company guidelines will not allow you to use SaaS for many apps. However, for some apps, it's not an issue, and that number continues to grow. So how do you reconcile? Enter stage left-- Hybrid APM. With the ability to pick and choose between SaaS or on-premises monitoring for your different applications and components, wherever they reside, your troubles are alleviated and the shift towards SaaS can be seamless.
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ibm, saas, mission-critical, security, apps, growth, apm, cloud, monitoring, tco
    
IBM
Published By: HiQ Labs     Published Date: Apr 18, 2017
Experts predict the number of M&A transactions will increase in 2017, but the nature of M&A is changing. The old ways of collecting data are getting to be too slow, too expensive, and too subjective. The ideal M&A transaction relies on accurate, actionable scientific insights into the target’s workforce to support the investigation, due diligence and integration aspects of M&A. hiQ Labs applies scientific rigor to publicly available data sets to forecast which employees are at risk of leaving, map the target workforce’s skills onto the buyer’s company, and identify which employees have the skills critical to the deal’s success, so M&A leaders get a faster, cheaper, and accurate solution based on science.
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hiq labs, m&a, talent
    
HiQ Labs
Published By: Plantronics     Published Date: Sep 27, 2013
Talk just got cheaper. Thanks to the Internet, you no longer have to invest in expensive business PBX phone systems or pay handsomely for long distance calls. Internet phone systems can provide you with the same features you are accustomed to at a fraction of the cost. And they can go even further, enhancing your productivity and giving you new ways of getting your work done.
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pbx, pbx phone system, internet phone systems, technology, communications
    
Plantronics
Published By: ePharma     Published Date: Jan 08, 2018
Patients and providers have begun to complain that the technologies of recent years that were promised to be faster, easier and cheaper, are actually slow, cumbersome and hindering the face-to-face interactions in health settings. So what comes next in repairing and maintaining this significant relationship, and how can digital health and medicines revolutionize for the better?
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ePharma
Published By: Rackspace     Published Date: Mar 08, 2016
The biggest challenges around cloud adoption aren¹t the technologies involved but rather involve finding the people that can effectively leverage those technologies to provide the best outcome for an organization. Learn how to implement a cheaper and faster cloud by understanding: • The challenges of a hybrid, managed and DIY cloud • How cloud providers are better at detecting attacks • DIY versus managed hosted clouds
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cloud solutions, cloud computing, cloud providers, business technology, rackspace
    
Rackspace
Published By: iCims     Published Date: Mar 06, 2014
There are many factors to consider when deciding on what kind of system to implement for talent acquisition. Some companies have decided to go, in what they believed to be, the cheaper route and build a system in house. Unfortunately, many factors get overlooked in the process, which leads to a greatly heightened cost and a lack of system functionality. In this whitepaper, you will learn what a best-in-breed talent acquisition system can offer your organization that would otherwise be lost if built in house.
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talent acquisition system, recruiting, human resources, hr technology, icims
    
iCims
Published By: Riverbed     Published Date: Jul 22, 2015
As enterprise computing has evolved, businesses have been shifting to a “hybrid enterprise” where core applications and data can be located in private data centers and public clouds. The growth of hybrid cloud deployments accelerated the transition to hybrid wide-area networks (WANs). Private networks, such as MPLS, are being joined by Internet connections that offer a choice in delivery channels—costly, but predictable, networks for mission-critical loads and cheaper public networks for bulk loads such as data backups.
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hybrid enterprise, private data centers, public clouds, wans, data backups
    
Riverbed
Published By: TIBCO Software     Published Date: Sep 12, 2018
The Internet of Things (IoT) didn’t just connect everything everywhere; It laid the groundwork for the next industrial revolution. Connected devices sending data was only one achievement of the IoT—but one that helped solve the problem of data spread across countless silos that was not collected because it was too voluminous and/or too expensive to analyze. Now, with advances in cloud computing and analytics, cheaper and more scalable factory solutions are available. This, in combination with the cost and size of sensors continuously being reduced, supplies the other achievement: the possibility for every organization to digitally transform. Using a Smart Factory system, all relevant data is aggregated, analyzed, and acted upon. Sensors, devices, people, and processes are part of a connected ecosystem providing: • Reduced downtime • Minimized surplus and defects • Deep insights • End-to-end real-time visibility
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internet of things, connected ecosystem, big data, operations monitoring, process control, analytical techniques
    
TIBCO Software
Published By: TIBCO Software GmbH     Published Date: Jan 22, 2019
The Internet of Things (IoT) didn’t just connect everything everywhere; It laid the groundwork for the next industrial revolution. Connected devices sending data was only one achievement of the IoT—but one that helped solve the problem of data spread across countless silos that was not collected because it was too voluminous and/or too expensive to analyze. Now, with advances in cloud computing and analytics, cheaper and more scalable factory solutions are available. This, in combination with the cost and size of sensors continuously being reduced, supplies the other achievement: the possibility for every organization to digitally transform. Using a Smart Factory system, all relevant data is aggregated, analyzed, and acted upon. Sensors, devices, people, and processes are part of a connected ecosystem providing: • Reduced downtime • Minimized surplus and defects • Deep insights • End-to-end real-time visibility
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TIBCO Software GmbH
Published By: Oracle     Published Date: Mar 28, 2017
The complexities of distribution make it a most daunting challenge. Indeed, for hoteliers, mastering it might be akin to finding the industry’s Holy Grail. Consider the task’s many facets: Maximizing exposure to attract new customers and establish presence in markets, both near and far, requires contracts and integration with an everchanging cast of OTAs and metasearch companies. Evaluating voluminous amounts of data for rate management practically defines “paralysis by analysis.” And demonstrating online capabilities that can adapt to the ever-changing demands of today’s consumers – who expect everything to be faster, better and cheaper than yesterday.
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cloud, distribution, hoteliers, oracle
    
Oracle
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