With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
i. How automation and integration can work together to unify people, process, and technology. The security community has begun to embrace automation as a solution to handling tedious, repetitive tasks, allowing skilled staff to focus on more strategic and advanced endeavors. As destructive threats continue to increase, automation balances machine-based analysis with human-based domain knowledge to help organizations achieve optimal workflows in the face of staff shortages and alert fatigue. This SANS survey explores some of the misconceptions and facts around automation and how it can become a natural extension of individuals and teams trying to do their day jobs more effectively.
Many healthcare organizations struggle with staffing, tracking certifications, managing turnover and other HR issues. How can you manage it all? This two-page article outlines three top challenges and possible solutions. Reading it will provide you valuable insight into addressing training and certification challenges, approaching staffing shortages and high turnover rates, managing payroll and time-tracking issues, and help your organization focus on providing the best patient care.
Today’s increasingly competitive global economy requires businesses to make decisions faster than ever. Businesses need instant insight into the status of their people and processes. But manual, paper-based processes undermine decision-making. Paper makes it difficult for businesses to make smart decisions about their operations and their working capital. Manual processes also are costly and inefficient, create headaches for front-line staff, introduce compliance and security risks, and stymie collaboration with trading partners.
Driver recruitment and retention are proving to be major problems for the trucking industry.
The truck driver shortage is worse than ever, and driver turnover is at an all-time high. This leaves fleet owners and trucking companies trapped in constant recruitment mode costing them valuable time and resources.
HERE Technologies explores three ways fleet owners can avert the driver staffing crisis and improve recruitment and retention leading to better, stronger fleets.
With this eBook, discover:
• Effective ways to offer benefits, incentives and competitive pay
• Strategies to increase truck driver safety with technology
• How to attract two of the largest groups in the US labor force
Published By: LiveOps
Published Date: Aug 03, 2012
This paper will first discuss the impact of cloud computing, consumerization of IT, and the emergence of social media in driving the transition from traditional on-premises call centers to a superior model, the cloud contact center.
Your company’s website is up. Servers are churning transactions. The network is pumping data. Life is good. But everything in IT can change quickly. Today’s slightly sluggish network could become tomorrow’s downtime disaster. No matter what challenge may arise, you don’t get extra time, staff, or budget to deal with it. Plus, since the whole company relies on IT, everyone notices when you’re underwater.
In order for your organization to recruit and maintain top talent, you need modern, specialized recruitment technology that is designed to meet today's talent acquisition challenges. Learn what to look for when evaluating talent acquisition software in our free whitepaper.
Data breaches are more than a security problem. A significant attack can shake your customer base, partner relations, executive staff, profits, and revenue. Historic data breaches have cost executives their jobs, resulted in major revenue losses and damaged brand reputations.
Data breaches are more than a security problem. A significant attack can shake your customer base, partner relations, executive staff, profits, and revenue. Historic data breaches have cost executives their jobs, resulted in major revenue losses and damaged brand reputations. In a 2014 study of 700 consumers about brand reputation by Experian and the Ponemon Institute, data breaches were reported as the most damaging occurrence to brand reputation, exceeding environmental disasters and poor customer service.1 In a world where data breaches have become commonplace, what steps can be taken to minimize damage?
Data security isn’t just about data security. It’s about job security. And marketing. And finance. And company valuation. Download the new eBook to see what questions you need to ask about your organization’s security measures, why they matter, and what else you need to know. Here’s what you need to ask your team:
1. Do you feel limited by budget or staff size?
2. How often do you see unsanctioned cloud services in use?
3. Are you protecting yourself against insider threats?
4. Do you have a cybersecurity task force in place?
5. Is your "bring your own device" policy secure?
Published By: Carbonite
Published Date: Jul 12, 2017
With IT departments stretched thin, it’s no wonder more businesses are looking to outsource their backup and disaster recovery (BDR) plan. The rise of disaster recovery as a service (DRaaS) is a big win for businesses that want their IT staff focusing on strategic business goals but still require a dependable, provable BDR deployment. Find out more by reading our white paper, 5 reasons to choose DRaaS.
Carbonite DoubleTakeTM is now delivering leading DRaaS solutions for complex and mixed environments. Contact us to learn more.
Meeting PCI Compliance in multi-cloud and hybrid cloud environments is challenging, but even more so is maintaining compliance on a day-to-day basis. When security compliance is managed manually, there are significant time and costs associated with doing so and it's difficult to demonstrate compliance to auditors and business partners.
Read the eBook, 6 Steps to Overcoming PCI DSS Compliance Challenges in Multi-Cloud and Hybrid Environments to understand:
• Inherent challenges in PCI DSS compliance across multi-cloud and hybrid cloud landscapes
• The struggles companies face maintaining the tools and staff required to remain compliant
• What to look for in solutions to address the complexities of meeting and maintaining compliance
Find out how you can effectively attain and continuously meet PCI DSS Compliance in multi-cloud and hybrid environments.
For many small to medium-size companies, finding the time to proactively manage employee performance is difficult. The emphasis is more often on increasing revenues and achieving stability, especially in the early days. However, as businesses grow, the need for improving staff engagement, productivity and loyalty becomes increasingly important. It is at this critical stage that Performance Management can mean the difference between businesses that experience sustained growth and those whose momentum falters.
For many medium size businesses, finding the time to proactively manage employee performance is difficult. The emphasis is more often on increasing revenues and achieving stability, especially in the early days. However, as businesses grow, the need for improving staff engagement, productivity and loyalty becomes increasingly important. It is at this critical stage that Performance Management can mean the difference between businesses that experience sustained growth and those whose momentum falters.
For many medium size businesses, finding the time to proactively manage employee performance is difficult. The emphasis is more often on increasing revenues and achieving stability, especially in the early days. However, as businesses grow, the need for improving staff engagement, productivity and loyalty becomes increasingly important.
"Industry experts predict that successful businesses will soon become 100% digital for all transactions. The challenge is how to “go digital” in the right ways. For many companies, it will be an incremental journey.
The HR world is changing quickly—global candidates are tech-savvy and are relying on mobile-enabled interactions. Now more than ever, HR teams are looking to improve the onboarding experience, increase employee satisfaction, and focus HR staff away from mundane tasks.
This best practices paper outlines seven important ways that HR teams can make meaningful progress in their digital transformations."
The AR modules offered by ERP systems are good for many things. But it’s what they can’t do that often makes the difference between a top-performing AR department and one that’s just skating by.
In this fun and insightful 18-page workbook, we explore how AR automation can not only make your processes run more efficiently, but translate into strategic business benefits like:
• New opportunities due to an improved customer experience
• Greater scalability thanks to fewer technological restraints
• Happier, more productive staff thanks to fewer manual tasks
In an era of "lean IT," the centralized management capabilities of cloud-managed Wi-Fi make it an attractive option to manage and maintain wireless LANs (WLANs) across multiple locations.
The decision to move WLAN management to the cloud requires one key assurance: end-to-end security from user devices to the cloud. This means that user data must be protected over the WAN and in the data center. These security measures should not require on-staff WLAN security expertise to manage. And security measures should be largely transparent to users.
This paper provides an overview of the security architecture of Ruckus Cloud Wi-Fi, as well as best practices for specific security scenarios.
International expansion comes with some very specific challenges, not least cultural differences, language barriers and competition from home-grown players in a new region. This can be particularly challenging for high-growth organisations that often find themselves expanding rapidly without established structures and processes, lack of experienced staff, stretched resources and a strategy that is also evolving as they grow.
There’s no two ways about it: going global can be a risky business, even if the potential rewards are high.
Download this whitepaper for useful tips on International Growth
For many organisations, closing the books at the end of a financial period remains a time-consuming, cumbersome and stressful process with late nights for staff and seemingly endless re-checking of information.
Digital transformation will fail without a commitment to automation - what AHEAD
refers to as Relentless Automation. With the advent of public cloud and all of
its promise, along with the ripple effect from the DevOps mantra of “automate
everywhere”, technology teams must spin up new infrastructure, maintain
configurations, and set up and tear down environments much faster than ever before.
Of course, no one should automate for the sake of automating, or to simply be ahead of the curve. But while not every
activity warrants automation - whether due to the complexity and nuance of the task, or its infrequent occurrence - Relentless
Automation means identifying those tasks and processes where the benefits of automation outweigh both its upfront and
Thankfully, the business benefits of standardizing and automating IT work are easy to spot:
> Freeing up staff for higher value work
> Reduction in errors and process variability
> More auditability and accountability, helping
Constant market shifts and changing customer preferences add to the challenge of
outperforming your competitors and surpassing stakeholder expectations. But what
can be done to steer your organization down the path to greater success?
By now, we all know it’s not just historical reporting about the past that will provide the
answers needed to drive a business forward. Everyone – from executives and analysts
to frontline staff – must have access to insights about the future that will enable them to
make the best decisions and take the actions needed to keep their organizations agile.
This means the ability to peer into data, explore it, understand it, analyze it and produce
insights that provide those aha moments and take actions on it. Such things cannot be
done with multiple tools that are rigid, limiting and difficult to use. A new breed of
business intelligence is required.
Gone are the days when reports looked at singular issues, took possibly days or weeks
to create, and required