The business phone system search can be a complex one… but there are some must-have features that will help you narrow down your search. Our new infographic details the features that really matter for most businesses.
Published By: Genesys
Published Date: Feb 12, 2019
Abbiamo chiesto a una serie di analisti e figure di riferimento del settore di indicarci quali saranno secondo loro le tendenze chiave relative all’engagement del cliente a partire dal 2017. Da tecnologie all’avanguardia come l’IoT e i Bot fino a nuove interpretazioni di idee del passato, i temi caldi indicati hanno fatto emergere cinque trend fondamentali destinati a ridefinire il futuro della Customer Experience.
In questo ebook, scoprirai:
I cinque trend che avranno il maggiore impatto sulla Customer Experience
Come usare il machine learning per identificare tendenze e modelli utili a offrire un’eccezionale Customer Experience di nuova generazione
Come avere un contact center all’avanguardia e adattarlo alle esigenze in rapida evoluzione dei clienti
In a world where just about everything is expected to be measured for the sake of ROI, the expression “time is money,” has become even more meaningful. As such, cloud computing—which enables collaboration among teams in real time—has become an expectation as a means of work e?ciency and in fostering ?exible work locations and times, particularly
The 9-to-5 work culture is ancient history. In its place is an “always on,” collaborative work culture enabled by hardware, software, mobile apps and the cloud.
In this whitepaper, we examine ?ve cultural shifts that are moving work and the workforce beyond the o?ce and traditional work-day hours to a system in which we can truly begin to say, “We are our work.”
Published By: Samanage
Published Date: Apr 24, 2014
As you evaluate Service Desk and Asset Management solutions in the marketplace, you likely have a set of requirements for features and functionality. But have you considered other key factors that will set you up for success with a cloud-based ITSM solution that might not be so obvious? Not evaluating solutions based on these considerations can delay implementation, driving up costs and causing undue stress for the IT professional. Don’t let them stop you in your tracks; instead, consider these criteria when making your solution decision and to gain greater organizational acceptance.
Published By: New Relic
Published Date: Jun 05, 2014
Configuration management (CM) tools like Puppet and Chef are really useful for keeping your systems in line, but what about your infrastructure? The Really Awesome New Cisco confIg Differ—or RANCID for short—is the first step in tackling this problem.
Download to learn more!
Nowadays, employees expect intuitive tools that are not only easy to use but also enable them to work when, where, and how they need without constraint.
Get this e-book to learn five ways Citrix Workspace prioritizes user experience and security by providing:
-Easy access to all apps, desktops, and files
-Reliable, high-quality 3-D graphics, videoconferencing and
virtual apps from any location
-File sharing across devices
-Mobile productivity apps
Published By: Winshuttle
Published Date: Apr 18, 2017
How can a finance and/or controller professional access SAP FICO data leveraging Microsoft Excel in a highly usable and interoperable fashion while respecting all of the SAP core security and governance controls?
In order to fully explore this question, this white paper highlights five valuable ways to leverage Microsoft Excel to reduce Finance & Controller operational costs while making your SAP FICO systems implementation, management and maintenance life easier.
Traditional overhead paging technology has evolved into advanced network-based paging systems. Examine industry trends that drive the need for a future-proof, critical paging system for today's healthcare facilities.
The dreaded annual performance review: whether you’re on the giving or receiving end, it can be an uncomfortable experience for both managers and employees. But it doesn’t have to be.
See how great organizations use reviews to:
• Motivate employees
• Increase employee productivity
• Create an on-going dialog between employees and managers
• Support overall organizational goals
Published By: Keynote
Published Date: Nov 13, 2013
As companies aggressively determine how to monetize their mobile channels, or deploy mobile applications to improve business efficiency, those tasked with quality assurance need to support these efforts for all types of devices—in an efficient and cost-effective manner.
Published By: Keynote
Published Date: Nov 05, 2013
Mobile testing requires a di¬fferent approach. This white paper takes an exhaustive look at challenges today in testing mobile apps and websites and why testing in the cloud can improve your ROI and efficiency.
"A learning management system (LMS) is designed to do more than “check the box” on training. It’s also a powerful platform ready to deliver meaningful, targeted education and engage workers with career development opportunities.
Importantly, an LMS can help your company increase the ROI of employee training and learning. Download our quick-read guide on how an LMS can:
1. reduce costs and inefficiencies by streamlining the delivery of learning
2. reduce hiring and turnover costs by retaining high performers
3. increase new hire engagement and productivity by integrating ongoing learning with onboarding
4. drive unified success by aligning employee and organizational goals
5. reduce cost of administering compliance training"
Published By: Monetate
Published Date: Aug 19, 2014
82 percent of shoppers say they would buy more items from a brand if the emails they sent were more personalized. But how do you deliver that level of revenue-driving personalization?
This white paper offer five tactics that will personalize your email beyond the subject line and drive real business growth.
Did you know the Department of Labor assessed $82 million in penalties in 2013? Misclassified employees, lack of documentation, payroll errors and employment discrimination lawsuits add up to costly mistakes for healthcare organizations every day. If you’re using spreadsheets to track employee data and relying on disconnected information systems, your organization is at risk of becoming a statistic. This whitepaper will empower you to mitigate risk and ensure your organization can continue to serve its mission.
In a world where speed matters, businesses need agility and flexibility to quickly modify their processes and business practices to stay competitive. Historically, large companies have hampered process agility by locking themselves into outdated systems, processes, and ways of working, but a variety of factors – including modernization and customer expectations – are increasingly playing a role in driving companies toward business process transformation, an emerging topic in the realm of process excellence.
This white paper, based on the Process Excellence Network’s, “5 Ways to Transform Business Processes to Optimize Agility,” by Rob Speck, Vice President of Services at K2, focuses on what
causes and drives process innovation, includes examples of organizations that have done this, and analyzes their return on investment (ROI).
Not only do outdated systems pose security risks, they also prevent the organization from accessing the benefits of a modern operating system. Download this whitepaper to learn six of the most noteworthy.
This paper details the benefits of switching to Windows 10 and the best new features of the new OS for business. Explore the benefits of moving to modern operating systems and get a quick list of actions you can take to ease the way.
"Discover the technological solutions to deliver better patient outcomes From patient satisfaction to mobility to security, technology’s role in healthcare is changing rapidly as costs go up and demands of an aging population skyrocket. Explore this infographic to learn the six major trends in smart healthcare you need to know now >"
Business phone systems may not attract the same attention or achieve the same acclaim that computers, smart phones and tablets regularly receive. You won’t hear of too many publicized conferences or Twitter trends but that does not negate their importance.