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Published By: Genesys     Published Date: Aug 13, 2009
Your company likely has a contact center that efficiently and effectively handles customer interactions via telephone calls as well as through channels such as text chat, SMS, and e-mail. Yet are you aware that the contact center handles just a fraction of the activities that impact the customer experience throughout your business?
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genesys, conferencing, text chat, sms, e-mail, email, customer experience, contact center, voip, service delivery optimization, lob, line-of-business, sla, service level agreement, backlog, websphere, backlog, workload distribution, iwd, customer interaction management
    
Genesys
Published By: MASERGY     Published Date: Jul 20, 2007
This paper will explore the problems inherent in an overlay management approach and describe a new approach that allows for the management of the wide-area network to be not only offered as a service, but actually embedded in the network itself, resulting in several incremental benefits to the enterprise.
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ip services, ip networks, network management, voip, it management, system management software, smb network, smb networks, small business networks, wan, wans, wide area network, provider, masergy
    
MASERGY
Published By: Genesys     Published Date: Jan 27, 2009
In this document, Opus Research offers seven ways SIP (Session Initiation Protocol) can revolutionize customer care in your enterprise. More specifically, we evaluate deployments that involve SIP and provide case studies that integrate Genesys SIP the Customer Interaction Manager (CIM), Genesys Voice Platform (GVP), and Business Process Routing from Genesys Telecommunications Laboratories.
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genesys, sip, session initiation protocol, customer integration manager, genesys voice platform, voip, crm
    
Genesys
Published By: IBM     Published Date: Sep 23, 2008
As your technology grows with your business, your employees need to become experts at using many forms of communication. This IP Telephony eKit will show you how the 3Com and Nortel IP Telephony systems make it easy to bring employees, partners and customers closer together, accelerating and improving decision making across the entire business.
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nortel, 3com, ip telephony, communications, voip, voice over ip, vonage, ibm, ibm mmdg, mmdg
    
IBM
Published By: Ingate Systems     Published Date: Jun 21, 2007
A complete guide to SIP trunks, this whitepaper provides a comprehensive overview on the basics of SIP trunking, including a discussion of infrastructure needs and deployment issues and solutions. In-depth sections dedicated to interoperability, security as well as quality and reliability issues are also included.
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pbx, phone, phone system, phone systems, best practices, sip, ip telephony, voip, voice over ip, infrastructure, ingate, ingate systems, communication, communications
    
Ingate Systems
Published By: Ecessa Corporation     Published Date: Mar 11, 2009
Download this white paper to discovery the site-to-site channel bonding capabilities of PowerLink. Site-to-site channel bonding enables two or more sites with PowerLink installed to communicate with each other using the combined throughput of one or more connected WAN links. Learn more today!
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adsl load balancing, vpn load balancing and redundancy, bandwidth aggregation, qos, bandwidth control, bandwidth management, multi-homing, bgp multihoming, broadband bonding, broadband failover, disaster recovery, business continuity, wan load balancing, wan failover, dsl failover, dsl load balancing, disaster recovery solutions, dual wan router, wan failover, isp failover
    
Ecessa Corporation
Published By: 8x8, Inc.     Published Date: Jan 22, 2013
Traditional phone systems present two main problems for businesses: limited features and high costs. As a result, small businesses are migrating to Internet phone systems that deliver advanced communication over broadband connections.
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internet phone service, small business, traditional phone service, 8x8, voip, pbx phone
    
8x8, Inc.
Published By: Cisco     Published Date: Jan 28, 2009
Small business VoIP, or voice over Internet Protocol, is getting a lot of attention these days. In essence, small business VoIP combines voice and data together on a single, secure network foundation. The following is a guide to why you might want to consider a small business VoIP system.
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cisco, voip, small business voip, unified communications system, voice and data networks, secure network foundation
    
Cisco
Published By: Trapeze Networks     Published Date: Apr 16, 2007
This paper identifies the requirements for next-generation WLANs, examines the limitations of existing approaches, and describes an innovative WLAN architecture from Trapeze Networks called Smart Mobile™, which overcomes those limitations.
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802.11n, wireless, wi-fi, wireless local area network, wlan, wireless network, mobile, voice over ip, voip, voice over wlan, vowlanm, network access points, infrastructure, controllers, switches, network management, trapeze networks, cisco, aruba
    
Trapeze Networks
Published By: BlackBerry     Published Date: Mar 23, 2010
With sleek designs and a variety of user-friendly features, smartphones have implanted themselves on the public's consciousness-so much so that one leading industry research firm reports that a record 54.5 million such mobile devices were shipped in the fourth quarter last year. With sales rising nearly 40 percent over the same quarter in 2008, the message is clear: Smartphones are hot, and not just for mobile workers.
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blackberry, mobile applications, cio, pim, voip, smartphones, it communication, microsoft exchange, mobile device management, mobile device management software, mobile workers, remote computing, wireless applications software, wireless computing
    
BlackBerry
Published By: mindSHIFT     Published Date: Nov 29, 2007
What are the key selection criteria to consider when your small or medium-sized business is evaluating VoIP?
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voice over ip, voip, ip networks, small business network, soho, soho network, ip telephony, buyers guide, buying guide, voip buyers guide, voip buying guide, mindshift
    
mindSHIFT
Published By: Focus VoIP     Published Date: Aug 04, 2011
Learn how to put the power of hosted VoIP to work for your SMB. Download our FREE SMB Phone Systems Comparison Guide today.
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focus voip, smb, small medium business, phone systems comparison guide, voice over internet protocol
    
Focus VoIP
Published By: Cloudnet     Published Date: Jan 05, 2011
Whitepaper: Which telephone system is right for your SME business?
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voip, phone systems, cloudnet, technology
    
Cloudnet
Published By: Amacai     Published Date: Oct 03, 2008
Data is at the core of your business. And yet, complete and accurate data is harder and harder to come by these days. Traditionally, the White Pages and Directory Assistance have been the main source of marketing data, whether it's direct marketing lists, base-file compilations or database verification and enhancement.
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targusinfo, whitepapers, lead generation, whitepages, voip, wireless service
    
Amacai
Published By: Ingate Systems     Published Date: May 31, 2007
Session Initiation Protocol (SIP) represents the third wave of Internet usage after SMTP (email) and HTTP (Web). Download this free guide now and learn why all firewalls will need to be SIP capable in order to support the wide-scale deployment of enterprise person-to-person communications.
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communication, communications, voip, voice over ip, lan, local area network, ip networks, ip telephony, internet security, firewall, firewalls, ingate, ingate systems
    
Ingate Systems
Published By: Sprint     Published Date: Oct 15, 2010
As businesses increasingly demand mobile options for employees, Sprint has introduced a service for wholesale providers called Wholesale Mobile Integration (WMI), which integrates wireless and office telephones on the same phone number.
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sprint wholesale, wireless integration, business communication, mobile phone, wholesale mobile integration, voip
    
Sprint
Published By: Butler Technologies     Published Date: Jul 02, 2018
The Tenth Annual State of the Network Global Study focuses a lens on the network teamís role in security investigations. Results indicate that 88 percent of network teams are now spending time on security issues. In fact, out of 1,035 respondents, nearly 3 out of 4 spend up to 10 hours per week working exclusively on these types of problems - in addition to managing network upgrades, SDN, cloud, and big data initiatives. When it comes to technology adoption, both cloud and 100 GbE deployment continue to grow aggressively. VoIP adoption is closing in on 60 percent and software-defined networking (SDN) is projected to cross the halfway mark, indicating compounding network complexity amidst the ongoing struggle to ID security threats. With growth comes change and some trends identified in this yearís survey include a rise in email and browser-based malware attacks (63 percent) and an increase in sophistication (52 percent). Nearly 1 in 3 also report a surge in DDoS attacks, signaling a ne
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Butler Technologies
Published By: BlackBerry     Published Date: May 20, 2009
Mobility is no longer considered a luxury within enterprise but a critical part of a networking strategy as firms look to increase productivity and remain competitive in a rapidly changing environment. As mobility becomes an integral part of the infrastructure, IT must deal with supporting numerous devices including laptops, smartphones and other mobile handhelds. The challenge for IT will be enabling productivity improvements while mitigating the risk of numerous types of devices. The devices and their memory cards may hold sensitive organizational and personal information, including information about product announcements, 9inancial statements, or customer records.
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blackberry, mobile applications, cio, deployments, pim, voip, smartphones, it communication, microsoft exchange, mobile device management, mobile device management software, mobile workers, remote computing, wireless applications software, wireless computing
    
BlackBerry
Published By: Quocirca     Published Date: Oct 01, 2008
The internet has grown rapidly from a random collection of mainly academic networks and military control and routing protocols into a global, integrated and sophisticated commercial utility. No longer simply an 'Information Superhighway', it has extended to embrace voice telephony, video and mobile communications as part of a converged network. Connection options and services have expanded, with opportunities for internet service providers (ISPs) to add value beyond simply forwarding bit and bytes.
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quocirca, isp, isps, internet service provider, convergence, ip telephony, voip
    
Quocirca
Published By: Taridium     Published Date: Aug 22, 2007
By 2003, T4G was experiencing significant growth, adding offices, and increasing telecommunication expenses. This case study will show how Taridium's ipbx enterprise VoIP platform offered T4G all the advantages of an open standards solution with the reliability of non-stop hardware, 24x7 monitoring and software support.
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voip, sip, ip pbx, ip telephony, sip voip, voip pbx, microsoft pbx, microsoft integration, ip pbx voip, ippbx active, ip telephony solution, windows pbx, ip telephony system, ip telephony applications, ip telephony pbx, microsoft ip pbx, microsoft ip pbx integration, voip ip telephony, taridium, t4g
    
Taridium
Published By: MBG     Published Date: Aug 21, 2009
Telecommunications expenses are among the largest cost items on the corporate income statement. According to leading industry analysts, many companies can lower their telecommunications costs by 15 percent or more without damaging their service quality. In this white paper, MBG outlines five steps that can lead to these savings.
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phone, telecom, telecommunications, phone bill, it spending, cost control, voip, voice over ip, communications, mbg, mgb
    
MBG
Published By: Wheelhouse     Published Date: Aug 13, 2013
This infograph displays the comparison between a Hosted VoIP & VoIP PBX explaining the differences between service maintenance, phone system and upfront costs. By reading this infograph, you will be able to figure out whether Hosted VoIP or VoIP PBX is a better fit for your business.
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hosted voip, voip pbx, infograph, wheelhouse, idg
    
Wheelhouse
Published By: Vendor Guru     Published Date: Jan 04, 2008
Your organization, like most others, is probably searching for ways to improve the capability of its telephone system or replace it altogether. And given the number and variety of telephony options, organizations that fail to research their choices risk investing in a system that fails to meet their needs. However, bad IP telephony isn’t inevitable. Read this white paper to read success stories and best practices to keep your company on the right track.
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pbx, ippbx, ip pbx, voip, voip, voice over ip, phone, phone system, ip telephony, telephony, vendor selection, voip provider, voip providers, vendor guru, vendorguru, vendor guru telephony, vendorguru telephony, quinstreet
    
Vendor Guru
Published By: Taridium     Published Date: Aug 23, 2007
The Taridium managed VoIP offering (TMV) is a complete PBX replacement solution for small to medium enterprises. Taridium Managed VoIP combines the reliability of an on-premise open standards VoIP telephony system with the convenience of a simple monthly fee for equipment, services and support.
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voip, sip, ip pbx, ip telephony, sip voip, voip pbx, microsoft pbx, microsoft integration, ip pbx voip, ippbx active, ip telephony solution, ip telephony system, ip telephony applications, ip telephony pbx, microsoft ip pbx, microsoft ip pbx integration, voip ip telephony, taridium, tmv
    
Taridium
Published By: Taridium     Published Date: May 22, 2007
Download this brief technical sheet now and learn the features and benefits of what Industry Experts are calling the Next Generation in VoIP. The extensive use of open source tools and platform's allows us to deliver an unparalleled price-to-performance ratio.
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voice over ip, voip, ipbx, ippbx, ip pbx, ip telephony, phone, ip networks, taridium
    
Taridium
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