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IBM Case Study: Sametime Streamline

Published By: IBM
Published:  Mar 04, 2009
Length:  6 pages

Celina Insurance case study that shows cost reduction and increased productivity - faster, better service to agents and their customers due to integrated systems and real-time collaboration; being “easy to do business with” secures agent loyalty; 50 percent reduction in phone calls and costs due to instant messaging option, and 40 percent reduction in head count while maintaining the same volume of business due to streamlined processes.

Tagslotus software, ibm, celina insurance, lotus extranet, streamlined processes, reduction in intranet traffic, integrated systems, lotus notes