> SAP Inc. > Still Struggling to Reduce Call Center Costs Without Losing Customers?.

Still Struggling to Reduce Call Center Costs Without Losing Customers?.

Published By: SAP Inc.
SAP Inc.
Published:  Jun 16, 2009
Length:  5 pages

Improving your call center may be more easily attainable — and more important — now than ever before. Recognizing that customer interaction is an important differentiator, organizations can increase the focus on their customers’ experience while keeping a firm grip on costs by leveraging the full potential of state-of-the-art technology.



Tagscustomer service, customer satisfaction, customer retention, retention, loyalty, crm, customer, client, customer interaction, sap