> Soffront > Knowledge Management: The Power of Leveraging Information

Knowledge Management: The Power of Leveraging Information

Published By: Soffront
Soffront
Published:  Aug 21, 2009
Length:  5 pages

Companies are discovering that a Knowledge Management System (KMS) has grown from a nice to have concept, to a must-have asset in customer facing departments. Providing immediate answers to customers requires easy access to the important product and business knowledge of an organization. KMS makes that possible.



Tagsknowledge management, information management, knowledge base, product information management, pim, product knowledge, customer service, customer support, call center management, soffront