> LANDesk > Measuring The Value of IT Service Management, EMA Whitepaper

Measuring The Value of IT Service Management, EMA Whitepaper

Published By: LANDesk
LANDesk
Published:  Jan 12, 2009
Length:  25 pages

The purpose of this paper is to present a method for reducing risk and increasing IT contribution during uncertain times and to assist readers with measuring the value and building a business case for IT Service Management (ITSM). To this end, the paper explains why IT must become a strategic asset - and precisely how IT can become strategic. In a step-wise fashion, this paper offers solutions for IT organizations at all maturity levels.



Tagsavocent, itsm, it service management, itil, it infrastructure library, green it, business management, maturity model, best practices, crm, customer relationship management, crm tools, sla