> Citrix Online > Improving First-Call Resolution with Team Collaboration Technology

Improving First-Call Resolution with Team Collaboration Technology

Published By: Citrix Online
Citrix Online
Published:  Jun 09, 2010
Length:  9 pages

This new white paper examines key challenges facing customer support organizations and explores the many advantages of collaborative remote support, including ad hoc training, faster first-contact resolution and an improved customer experience.



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