Tight budgets and increasingly complex IT environments mean that IT operations teams must
operate as efficiently as possible in order to keep the business running and end users satisfied. IDC research shows that standardized IT operations processes and workflows supported by automated, integrated tools consistently save time and money while improving service levels.
To better understand how integrated, automated management tools can improve IT productivity,
Kaseya recently posed the following questions to Mary Johnston Turner, research director for IDC's System Management Software service, on behalf of Kaseya's corporate IT customers.